Discount Tire Store – Oak Forest, IL

DO NOT GO HERE! These people flat out tried to steal from us and lied multiple times in an attempt to cover after being called out. I came in to have two tires changed, one being perfectly fine and the other with a 3 inch gash in the sidewall. I dropped the vehicle off, gave the salesperson specific instructions to put the good tire back in the car after changing, and went next door for lunch. After a short time, they called to let me know the vehicle was ready. Great turnaround time. I immediately noticed the tire I asked them to return to me was missing. After letting an employee know, I was apologized to, and assured they’d take care of it. Immediatley, I thought something was off when they said I need to go back out to my car while they «took care of it». The employee came out back with a bagged tire and left it near my car. I decided I should check it just to be safe. Sure enough, he had wrapped up and hidden the fact it was the damaged tire. After becoming a little angry, I went back in to again alert them to the mistake. The same employee looked annoyed this time, grabbed the correct tire, and asked me «you want the best one, right?» I responded, «well, of course I do.» He then let me know my other tire was patched, which according to him was «just as bad as the tire with the 3 inch slit in the sidewall». He finally brought it out to me, did not apologize for lying or attempted theft, and became obviously annoyed when I asked him to put it in the back of the car. At that point, I noticed they had not returned the donut to its place in the back. The employee then said, «well, I wasn’t here when it came in, so I don’t know how it fits back in there». Instead of putting up with his lied and deceit for any longer, I left. When I get home, I notice a couple deep scratches on the side of the vehicle. I’m positive if I was to bring it back to complain about the scratches, I’d only be putting myself into a situation where I’ll end up getting lied to again. Thieves, liars, and incompetent employees. Do yourself a favor and go somewhere else.

There yesterday, valve stem leaking, attendant looked and said because the tires are 10 years old, they can’t be fixed. Yet, I purchased the tires at Discount Tire in Orland Park, in 2008! Had no idea that when I purchase something, it should be new. Doesn’t Lifetime a Repair mean anything to you people?

I continue to be impressed with this business. I’ve bought tires, had tires rotated along with switching on/​off winter tires. I usually make my appointments online. Each time the store adheres to my time and is done in a timely manner. Tonight, the place was mobbed. People in for every sort of reason. To say Luka and his team were professionals would be an understatement. I was beyond impressed with their patience and management of people’s expectations. I’ll continue to support this business.

Overcharging VS Website.
I stopped by here expecting the same experience I had at another location, but I’ll be taking my business back to the other location.
They tried to charge me $ 93/​tire and claimed they couldn’t budge. When I told them it was cheaper on their website they said they’d check, but I told them never mind. The same tires are $ 81 on their website! That’s a $ 12 difference per tire. If they’re trying to screw people on the tire price, I don’t trust that they’re not trying to screw people on something else. I said unless they can do $ 76/​tire, I wasn’t interested. They replied «There’s no way you’re getting a $ 93 tire for $ 76.» — Check up my update below!
At another store I got tires that are on their website for $ 75 for $ 66 per tire. Out the door was $ 88.
UPDATE: I was able to purchase the tires for which they tried to charge me $ 93 each at another location for $ 76/​tire, and they gave me a discount on installation. I saved around $ 50 total on the purchase and installation of 3 tires by going to another location.

Replaced 4 wheels on my car at another discount tire and was still experiencing the same issue. I decided to take it to this location since I pass it everyday driving home from work. I explained to the employee what was going on and they told me to have a seat while they inspected my car. They came back and told me that when the guys from the other discount tire replaced my wheels, they didn’t put on some hub assemblies and also my wheels were not balanced. WTH… needless to say, they rebalanced my wheels and put in hub assembly and now the shaking problem in my steering wheel has been resolved.
If you purchase your tires through discount tire, you get lifetime free tire rotations and wheel balancing. Just an FYI
I may have to start coming to this location instead of the other one in Orland Park.

Big Ben the manager is an incompetent, errant, unprofessional. I spent 10k+ $$$ over th3 past 5 years at this Discount Tire every time getting a discount but not with Ben just an unhelpful attitude. So I called Juan and found out he is covering as Asst Manager in Naperville and he got me the tires. Sold me better tires 60k mile tires instead of Bens 40k mile tires for less money.

I brought 4 wheels and 4 tires in ti get installed. On the phone I was quoted the install/​balance etc would run $ 60 which seemed fair for a 30 min job. When I brought the wheels in the store manger said it will be over $ 280 for the job, but we will cut me a deal at $ 180 (keep in mind I am just having them install and balnce tires on a set of 19″ rims). He claimed he had to take extra care off the wheels because they were from a high end car (so he pretty much implied that he doesnt take care of wheels)
So after all this trouble I ended up going down the road to orland park discount tire were thenjib was done for half the price and no stress.
I would highly recommend staying away from here.

Thanks to a crazy B that almost killed me by running me into a median/​almost oncoming traffic, I was down a tire.
Stopped into Discount Tire on a Monday around 1:30pm and the place was packed. I told them my story and they promptly checked out the situation. Seems as though I was basically riding on rims and he told me there wasn’t enough tread to do a repair.
The beast I drive isn’t lasting much longer and I really didn’t want to invest in new tires that cost more than my car. He told me I could replace the worst 2 tires with slightly used tires for cheap! That’s what I like to hear!
2 new tires, rotation, and in/​out on a busy day in only an hour (exactly time quoted).
Definitely a good tire experience!