UPS Customer Center

This shipping center is probably one of y least favorites that I’ve had to deal with (having lived in Chicago, DC & SF). There are consistent issues with receiving packages on time, but unfortunately some of the stores I shop online do not give other options (womp, womp).
The most recent problem I’ve had with them is that today, the driver who was supposed to deliver my package to my house, chose not to leave it for some reason. I’ve never had a driver NOT leave a package, but apparently they can choose to leave them, if they want to, but don’t have to (as in, they can require a person be present, a signature, etc.). When I created an inquiry about this, UPS’ headquarters said that if I did not leave specific instructions for this to happen, that there should have been a drop off and that someone from the local shipping station would be contacting me soon about it.
The woman that called me from this shipping station gave limited resolutions to my problem. She said I could go to Oak Creek and pick it up, or meet the driver on his route to pick up my package. I don’t have a car, and leaving work to meet the driver on his route in order to pick up a package that should have been dropped off at my home the first time around doesn’t seem like a reasonable solution to me.
She didn’t care that I spent extra money to get the package delivered to me TODAY (instead of, tomorrow or the day after), or that I needed the contents of that package for an international trip that has me departing in the wee hours of the morning, before they could reattempt to deliver the package to my home.
I can’t begin to explain how disappointing UPS has been for me lately, and how inefficient that have proven to be in some of the rules they have.

My Mom needed something shipped so off to UPS I went. I used to work for a UPS subcontractor so I’ve always felt some loyalty to them. I haven’t been in this CSC for about 20 years; my how things have changed. I hit it at a quiet time so I was in and out in a flash. I was immediately approached by someone in brown and was treated to a quick exchange of money for services. Why only three stars? This place is a complete mess. I’m talking F3 tornado damage. There was crap all over the place. I couldn’t tell which side of the desk was the business end and which was the garbage bin. The service is fine, but clean up your act OC UPS CSC! Every FedEx or USPS CSC I have ever been in is 10 times for organized than this place.

I have use UPS for over 28 years. Never ever had a problem. Employees treat you like family. Fedex every package damaged shows up weeks late or not at all. Also lose money with Fedex with them not delivering on time with damaged items. UPS is the number one service.

I am appalled by UPS postal services. I placed an order online with a company that unfortunately chooses to chip with UPS and not a company like FedEx or USPS that actually delivers packages. Well UPS left me a note in my mailbox saying thy couldn’t drop it off because they didn’t have my apartment number. Yet, they left the note in my mailbox, go figure… Then, after I called them and got them to agree to ship it again, package still not here. According to the service center, UPS came by today again. Except that there is no note to prove it and my roommate was home all day. So I don’t believe them. I can’t pickup the package because the center is far and I work everyday. So now what?

While this UPS center is a little out of the way, the employees are friendly and picking up a package is a breeze. I’ve never shipped something here (only picked up), but there’s plenty of space, and I’ve never encountered a line.