JF Cook Co, Inc

Contacted the company to simply change an eye on the garage door. I had identified the problem, so not a lot time needed for diagnosis. I was impressed by how pleasant the office staff were on the phone, and how quickly they promised to come out and fix the door (2 hours). However, the tech didn’t receive the text and 2 hours ended up being the next day. No big loss or emergency, but there was no service recovery for their mistake either.
Tech arrived the following morning, calling both when he was on his way, and when the repair was completed (I was not there because I had taken the previous day off of work to be there). Simple repair of a garage door eye was indeed all that was needed, including wiring.
When I received the bill though, I was shocked that I was charged for two hours of labor at the tune of $ 85.00 per hour (total cost was $ 234). This is beyond the cost of most trades, and for a simple fix on a garage door. And if part of the $ 85/​hour charge is for the quick response time, then clearly I missed out there too.
Again, they were courteous and I appreciated the calls to and from, but make sure you talk price with them up front. Because of that, I will be using someone else in the future.