Z Gallerie

Love love love this store! We have purchased much of our home décor from here and have been happy with everything so far. We like the classy, modern touch this décor has and also the way we are able to use this décor in many different rooms. The quality of their décor is top notch, and I highly recommend it to anyone looking to modernize their home.

I have been a long time customer of Z Gallerie for a VERY long time. My mom and I started going years ago. In fact, I would go as far as to say you have the best customer service dept I have ever had the pleasure of associating myself with — right next to Nordstrom (my other favorite store).
I was this store 2 weeks ago and purchased the Clarion vase for my new condo. I have it sitting next to my window and it’s always been fine. I live in Chicago so the weather is never too warm. Yesterday, my mom went to move the vase and it shattered pretty much in her hand. She had cuts all over and I called the store in which was closest to my work (Oakbrook, IL) and they told me they were sorry and no problem to bring it in because that shouldn’t ever happen. I let them know I did not have the receipt and they said it would not be an issue for an exchange. I bring in the vase today– had to drive about 2 hours from Downtown, Chicago in traffic. I get there and the Manager Kristen refused to exchange the vase even though it was noted on the vase «exchange» and even though her associate told me it would not be a problem. She told me she had 0 record of me ever purchasing anything at Z Gallerie. Ironically enough I was in the store YESTERDAY and spent over $ 1,000 on wall décor and accessories! AND I brought the receipt
I refuse to ever step foot in this location again and will more than likely stick to ordering online, or visiting Marie at the Woodfield location.
Just a reminder… Stay away from Kristen! Horrible experience. She was cold and rude.