Nordstrom

Were it socially acceptable, I would live here. This is my favorite store bar none. I think the customer service is impeccable, they really go out of their way to make certain you are satisfied, I appreciate the no hassle policy with returns, and they have awesome promotions and sales.
I have not tried their personal stylist, but I have gone to quite a few make up events including their trend shows which from what I can gather is a HUGE deal, personally I’m not into all that but it is great there are just a billion people in attendance. They are great about letting you try things before you buy them, and their café on the ground floor is one of my favorites.
I don’t have enough good things to say about this place aside from check it out yourself and see what you think, I so far have not been disappointed.

Great shopping experience as usual a bit over crowded but it’s the holiday so it figures.

Excellent service and good quality merchandise. If you want the very best clothing money can buy (without stepping out of white collar conformity), and you require excellent service, this is the place for you. In this day and age, not many other premium department store chains left.
But consider:
* That high quality comes with a steep price. $ 95-​$ 148 for a shirt. $ 80 for a necktie. $ 225 for a pair of slacks. And that’s on the men’s side. You really have to be wealthy and discerning to build your wardrobe here.
* Do you really need your rear kissed this thoroughly? If you are the kind of person who expects constant attention and deference, I propose that no premium shopping experience will ever be enough.
I’ve shopped here occasionally, and will again. But the prices and over-​attentive service will mostly keep me away. For the sake of my own humility, and my bank balance.

My friend and I just got our makeup done for an event at the nars counter by Gillian. She is the most talented makeup artist and not to mention the sweetest person! She recommend some amazing products that have really helped me feel good about my skin and I left feeling so fabulous and ready for my event! I highly recommend you get your makeup done here and ask for Gillian!!!

This location is a hit or a miss. I suppose there is more conservative clothes here. I’m used to shopping at the downtown location where things seem to be a little bit more stylish. Not a big fan of the shoe department that’s for sure. Again the downtown location is much better.

Nordstrom is hands-​down my favorite department store. Their employees go above and beyond to make their customers happy and the company rewards their customers. They have the highest level of customer service and truly care about their customer’s satisfaction.
The return policy at Nordstrom is unlike most department stores –if you bring an item in even a year later (with tags still on) Nordstrom will accept the return. I have been shopping at Nordstrom for over 10 years now and they still have yet to disappoint.

A really big store with a great selection. I especially like the shoe department, where the workers are all very attentive and helpful. They can pressure you a little at times, though.
Luckily, Nordstrom has a great return policy, so you can return anything you want within a year, whether it was used or not, no questions asked.

Just bought a suit needed the alterations completed in a rush I was thinking it would take 3 days. After buying the suite I get a call on the way back to the car saying suit would be ready in 20 min wow I said that was fast way to go! This is why I shop here expensive but the service can’t be beat.

The store is beyond lovely since the renovations. They have a private section for eye brows, hair, makeup, etc. it’s amazing. I wish I still lived in the area so I could experience this new nordstrom. Customer service is hit or miss which is surprising because it seems like they are on commission so not sure why they wouldn’t want to be all up on you.
We came to buy makeup and dresses and found everything we needed. Susie (I think was her name) helped us in the cosmetic department. She helped with my Kate Somerville purchase (as well as meltdown since they discontinued my favorite acne masque). Susie/​Suzie was very helpful. She even had great tips on conquering my life long acne!
The dresses department staff were also very helpful and nice. They walk back and forth into dressing room to see if you need any other sizes. I like that.
All in all this location will give you a good experience. I definitely recommend coming back

This review is more for Ria in the men’s department than Nordstrom. Yes, it’s a wonderful shopping experience and I have enjoyed this location for years. But I cheated and went to the Schaumburg store. While there I saw a pair of shoes that I had to have. They did not have them in my size so I was told that Nordstrom would ship a pair from another store to my home. Wonderful. Until I get a call telling me that my account has been credited because they could not fill my order. But! They would have someone else call me when they found them and charge me at that time. Two days later I get a call from a store out west. The associate told me that he has the shoes in front of him and that he needed my card. I gave him the number and the code. He asked for the code 3 times and told me that I would get a confirmation email and the shoes would go out in a day or two. I received the email telling me that my shoes were ordered and will be on their way. Ten minutes later I get an email saying my order cannot be filled and my card would be credited. What? He said he had them in his hands? I had my partner buy the same shoes at the first store because they were so comfortable and now I had look at MY shoes in MY closet that I couldn’t wear. WTH! Here is where Ria comes to the rescue of a very bad review! I was buying a couple of shirts for no reason at all and I told her the tragic tail of «The Boy with no Shoes». She asked me for the credit card that I used to buy them the first time. She swiped it, and the picture popped up on the screen. Ria asked if these were what I wanted. Yes in fact they were. She said I’ll be right back. After 5 minutes this lovely lady comes sauntering back clicking her heels with a box of MY shoes in My size. Seriously Love this lady. It was not difficult for Ria to make a customer extremely content! And I was wrong saying that this was not about Nordstrom. Ria is the face of Nordstrom and that’s why I keep coming back to this location. I’ll never cheat on you again my pretty!

I’ve been shopping at this Nordstrom location for years. As far as department stores go… Nordstrom really hasn’t changed in terms of quality merchandise and selection. (I can’t say the same for Macy’s.)
I don’t shop here often. In fact I shopped here more decades ago than I do now. BUT — when I’m looking for unique, high quality, voguish shoes or boots I can always bet Nordstrom’s shoe department will have something for me because they offer a HUGE selection. Maybe not always on sale, maybe on the pricey side — but for unique and chic — I don’t mind spending some extra money once in awhile… yes, once in a while… it’s a great investment after all isn’t it? when I think about how long these shoes have lasted me… it’s worth it and lady’s, you know what I’m talkin about here!!! There’s nothing a ‘shoe fix’ can’t cure…(or a hand bag, ring, necklace, jacket, perfume, etc. for that matter, but that’s another story).
I also think they have the largest perfume selection of all department stores… and I happen to be a perfume ‘collector” (not hoarder)…I have my favorites, but always like to mix it up and I’m a firm believer that certain scents are for certain seasons and since I happen to live in Chicago; 4 season’s = 4x’s more perfume for me! (could this be an excuse to buy more perfume? well. possibly…) If you can’t find a new fabulous fragrance… check out the counter here…
I’ve always experienced top notch customer service. as I should if I’m going to spend lots of $$$. While the sale’s associates in most dept’s do work on commission, I’ve never felt they were ‘pushy’ in trying to sell anything — including their apparel, which I happen to like as well but find better deals elsewhere… such as Nordstrom Rack! (that’s a separate review all together…)
Happy shopping…

This review is not for the main department store. I still give those products and their customer service 5-​stars. This 1-​star review is for the shoe shine guys in the men’s shoe department. I went a couple days to get my shoes shined. The price is $ 2.50 which is a great price. I always give them $ 5 and this time was no different. However, this time after I paid the guy and started to leave he saids, hey you didn’t pay me. He concludes by saying if you don’t want to pay me, don’t worry about it. This was a very strange and awkward situation. I was about to get ripped off by the shoe shiner at Nordstroms! I was annoyed by it. I later called the department and spoke to the manager. He did apologize and say he would address it with them. Whether he does or doesn’t I will never know. I do know that I won’t be going back to Nordstrom to get my shoes shined.

Love this place. I grew up coming here with my mom so it always gives me a sense of nostalgia as well. I came in this weekend to pick up an online order and to look for a lipstick. I went to the service bar, which is a neat concept, and waited about 10 minutes for someone to get my order and come back but that’s not too bad. Sometimes it gets really busy and I will wait longer, so this wasn’t that bad. I also stopped in to get a lemonade from their drink bar and it was delicious. I know I will be shopping here for years to come.

I enjoy going to Nordstrom as it generally is very tidy and put together. Easy to finna what I am looking for or am hopping to look for. The dressing rooms are always clean, and there’s an abundance of sales people. I’ve never once had a snotty sales person there because I feel generally they’re all around eh mid 20’s Low 30’s. I’ve always been asked if I need help. I generally decline but am always asked her. Which is great. Pricey for regular staple items but for UR luxury items U can find good deals. I snagged a 50 $ Hugo boss textured Pima long sleeve shirt. Pricey but for Boss well worth it.

For the most part, a good deal of the merchandise is out of my league. What brought me in here was a gift card; I really did not mean to fall in love with the place and walk out with a line of credit.
There is one floor here almost all dedicated to makeup and perfume. It is a wet dream for a cosmetic junkie like myself! Every possible brand from your basic department store brands (Clinique, Lancome, MAC, Philosophy, Bobbi Brown) to your super-​powered fancy stuff (Kehiel’s, L’Occtaine, LaMer, Origins, Burberry) and a whole bunch more in between.
All the brands are organized in neat little square sections, with at least two associates in each area to help you. (A big shout-​out to the Burberry lady who helped my pick out the best red lip color on the planet– Military Red!) Check out is done by PDA in each area, so lines are pretty much nonexistent.
I really do feel that my relationship with Nordstrom will blossom!

By far the rudest people only work here. Mom for the sales associates noticed me or my parents. And when they finally asked me for help. It took them 20minutes to get me 1 pair of boots.
Never again will I shop at this location again.
Thanks for letting me keep my money

Nice store but not as big as the one on Michigan Avenue, their sales associates are friendly. Happy with my purchase, I will definitely come back again.

Customer service here is excellent. They really know how to treat their customers without being too pushy. I had the best personal shopping experience with Christine and she was awesome. She pulled the clothes that were totally my style. She even put in cute animals and balloons to keep my daughter happy and got her a chocolate chip cookie. Greatest thing is that she brought prices that ranged from $ 20 — $ 500 … she wasn’t pushing the expensive items, but at least putting them out there for me to try in case I really liked it… things to get me out of my comfort zone and I love that!!!
Also, the best massage therapist works here as well. Her name is Kay and I would totally recommend her. When therapists ask where you want them to concentrate on, she actually she does. She asked me if she should just stay on my upper back or do the whole routine … and I preferred just my upper back. I didn’t need my legs and arms massaged. I can say the same thing at other spas and I still get the whole routine … with my back still feeling undermassaged… it was great to have a choice … afterall you are paying for it… if you just want one spot massage the whole hour, then they should do that.
AHHHH love it here … especially on double and triple point days :)

I shop here a lot. When I was a little girl (like 5) my mom signed me and my sister up for manners classes here. It was called «pretty as a picture.» LOL
Any ways, these days I come here for the shopping… One time I came in with my sister and we found this adorable Mac Jacobs bag that was seriously on sale. It was a really nice bag and for a killer price. I found the bag on a sale table right near the register. Two ladies were standing there and they noticed us. The older one offered to ring it up just to check the price with the discounts. The other girl gasped and said that she wanted to buy it. Apparently she had her eyes on it for a while or something. I asked the ladies if they could put it on hold and they said yes but only till the end of the night. It was about 40 minutes to closing time. I really wanted to buy it but I needed to run to the bank to get cash out –this was before I could use my debit card. I asked my sister if we would have enough time to go to the bank and back. She said yes and that there was one just down the street (by the train station in downtown Hinsdale.) But the older lady was like no there isn’t one there. She said that we would have to go to this other one and then she gave us these weird directions… Long story short we were back in like 15 minutes from the bank and we bought the bag. The younger shop girl was furious. You could tell they were p.o.-ed that we came back in time to buy it! LOL Well I haven’t seen the younger girl around but the other lady still works there. It seemed like every time we came in, there she was! It might have been our imaginations but it felt like she would avoid us every time, too! Well any way, one day recently my sister and I were just looking around the bag section (like right after the big remodel) and she actually came up to my sister and started to help her. It was such a funny vendetta story. Looks like the war of the bag is over. LOL

This is just about my favorite store in this mall. The best thing about this store is the expansive shoe selection.
So, salespeople are incredibly nice and I feel I sometimes need blinders because I can always find something I just have to have. As a sock fanatic, I have found they usually have a fun selection of socks. This was my first time in since it has been totally remodeled. Now all the men’s stuff is on the lower level. First floor has had some rearranging where the men’s section used to be.
I also like that Christmas decorations do not go up until after Thanksgiving.
Shop on !!