Borders Books Music & Cafe

Loved Borders but now closed location

Terrible customer service via ph cll. Employee basically told me to call or go to Barnes & Noble for the book I desired. When I asked to speak to a mgr he said the mgr wasn’t there & he didn’t know when he’d be in. Also he had to put me on hold to check & see if he could or should be able to give me the managers name!!! He repeatedly talked over me, when I asked questions. WORST CUSTOMER SERVICE REP. EVER!

Thanks for the memories! Thanks for having the off the beat titles I needed years back. Thanks for being a gracious competitor. You were an original! The two level Borders on the other side of the street (where Borders journey first began) to the the massive spread of the current location. Borders was once a well oiled machine. It was a comfortable place to relax in a very casual setting. Somewhere along the way, whoever steered the Borders ship lost their way. I thought Borders would survive but unfortunately, they won’t. I had hoped that some of the locations that closed might eventually reopen down the road. Not only will that not happen, but the remaining doors are now closing. I feel like I’m losing an old friend who you wish could come back, but you know they more than likely won’t. I hate to see you go but you’ve served me well throughout the years!!! Goodbye old friend!

Recently became infatuated with this place. I decided I want to rekindle my love of reading and was recommended to come here. I’ve been here about a dozen times and have never had a bad experience. I’ve always left with at least one book that I was looking for or that I just happened to find that I thought I might like. There are a couple very relaxing reading areas whenever I decide I want to take a few minutes to read while I’m there. There are computers throughout the store used for searching inventory for books; this saves crazy amounts of time from trying to go through all the books. They have every genre of literature, and also various supplemental material to reading (audiobooks, picture books, travel itinerary, etc.) The employees are always very willing to help search for a book, suggest readings, etc. Prices are equivalent to where you’d find them elsewhere. Nice location in the mall. Two floors, with a café area as well.

I’m not much of a book reader, in fact i only read a book once or twice a year. In order for me to read a book, i need to have a big interest in it. I went in there looking for Chris Jericho’s new book called Undisputed. I wasn’t sure which section it was in, so i asked an employee for some help finding it. She stated that because it is a biography, but it has to do with sports, it would be located in the sports section. She then took me to exact location with all other books either written by pro-​wrestlers or about wrestling. She handed me the exact book i was looking for. I ended up getting the Undisputed book and another book written by Dustin Rhodes (Goldust), which we had to order for me. The employee was very nice and helpful.

completely unsure why i continue to be in love with this place.
perhaps it’s the coupons they send me so frequently in my email.
perhaps because for me, it appears more cozy than the new barnes&noble at the mall.
perhaps its because i met one of my culinary idols (nigella lawson) here (!!! she is so fabulous)
regardless borders is the way to go :-)

I like this Borders. It’s all one level, the books are organized in a way that actually makes sense (unlike at the Schaumburg location), and there are usually JUST enough people here to give me my daily «men-​in-​suits» fix.
The café has a really yummy selection of drinks, sweets and things that probably shouldn’t pass for a meal but usually do anyway. There’s also free wi-​fi, and I haven’t ever had issues finding an outlet for my laptop.

Yeah, yeah, yeah. We all know how good this Border’s is — It’s my place of choice when I need to relax and kill some time. But let’s get serious on the café-​side of things. I went there today and the 2 baristas were AWESOME. I quietly moseyed over in need of some caffeine and by the end of my transaction I was laughing and verbally high-​fiving both of them. Whoohoo! Not to mention the drink was delish. Great job, guys. Was half asleep when I walked in and wide awake and smiling before I even had my coffee. Hugs and kisses to the hiring staff over there.

I’ve been going to this Borders since sixth grade, so about 10 – 11 years now. I’ve always loved this place. I would sit in the aisles and read until my mom got fed up and wanted to go home, aka about an hour. But enough of reminiscing. This Borders is still awesome. I went to the midnight release of Harry Potter and the Deathly Hallows here, which was extremely fun. You had to get wristbands in the morning and they had people walking around with food and coffee. The book selection is always good, as is the movie and music. I’ve always though this Borders is extremely clean and nice smelling, the new book smell and whatnot. The staff has always been friendly and knowledgeable. I can’t wait to get back home to shop here again, as there are no Borders’ in western Michigan.

For having such a high regular price on their books, Borders does offer some great sales and coupons. However, when it comes to their «buy three, get the fourth free» I do find myself just kind of settling on the fourth book. A little excessive, but for the chronic reader, it’s not such a bad deal.
Any time you need some assistance, a sales associate is always wandering around. There are also computers stationed all over, ready for you to browse for the book you’re looking for.
I’ve never tried anything at the café, but it’s a nice feature.
Most recent purchase – Seinlanguage! Yes, just watching Seinfeld, you could totally pass a test for this book, but sometimes I like to READ comedy. Also, I can highlight the funniest parts in a book – doesn’t work so well with TV.

Quiet friendly place to work in over the weekend — why is it so hard to come by one~?
I need a quiet place where other people are also reading/​working. Is that too much to ask for?
What distracts me here: The café here is big but full of weirdos who are shouting, conducting business sans office loudly, and pretty much forgetting that this is a bookstore not a park. Staff is also not friendly either at the café or the store itself.

Very friendly staff, and you can spend a lot of time browsing their selection (better than the Wheaton store) The only thing that bugs me is the lack of available salespeople when you need them, but otherwise remember to bring in your coupons!

They have all the Triple Crown Publication Books I love!
Plus its local :) and they give great coupons online
Me Heart you Borders of Oak Brook

This is a really nice Border’s. I come here often on my lunch hour.
If I sit in the café, I can enjoy a nice cup of tea without anyone bothering me. When I need help, someone is always around to assist. With the exception of December, the lines are never too long.

I love this border’s! They’re large, have a great selection of titles and even expanded their stationery selection. Sometimes they’re pricier than other stores, but they have good clearance items and great coupons if you’re a rewards member.

I tend to spend a good deal of my time and money at the various Chicago area Borders locations.
This location happens to be my least favorite location. I find this location to be rather disorganized and full of loud cell phone and /​or iPod users. I never really had good customer experiences with the employees. I also noticed that their DVD section appears to be smaller than the DVD section at the Schaumburg location.
What really killed this place for me was the actions of the manager. The last time I visited this location, some moron parked illegally in one of the handicapped parking spots. Sinc the parking lot was loaded with cars, this meant that anyone who had a legitimate need for a handicapped parking spot would have to park next to the Container Store, which is quite a distance away. I reported this to an employee, who immediately told me to talk to another employee, who told me to talk to another employee… eventually I talked to the manager who was initially reluctant to call the police. He called the police, gave them all the relevant information, and then promptly called them back and said that their services were not necessary because the car had a village sticker. For the record, the car was illegally parked, no h/​c plate or permit anywhere, and the state does not issue handicapped stickers. The manager promptly announced to a good portion of the store that I had wasted his time. As a result of this, I, as well as my wheelchair bound father, refuse to ever come back to this store.

This location is your typical borders with a good variety of reading materials, magazines, etc. The café also looks good and the attendants friendly.
My only HUGE BEEF with this location is the third world quality of their ladies bathroom (I can’t speak for the gents’ side of the fence).
There was toilet paper everywhere, the bowls had not been cleaned nor disinfected, nor deodorized in a while, and the one paper towel dispenser that was still filled had fallen off the wall into the trash bin.
The sinks were dirty and watered down, there was no soap in the dispenser, and one of the faucets leaked.
I got freaked out and will not be returning anytime soon. I’m unsure how pricey Oak Brook manages to have this type of situation, when the Wheaton and Naperville locations are quite well kept.

Yes, it’s big and it has a lot of stuff, but can you find it? I tried to find a book, used the information computer which said it was on the shelf, asked for help and they couldn’t find it either! Then I got a shrug and I had to ask if they could look in the back. I really felt like I was inconveniencing the employee. I noticed that she didn’t seem to enthusiastic, but I couldn’t find anyone else to help me. Maybe they were hanging out in the café. They were NOT cleaning the bathroom which really needed some help.
I did forget my coupon and they did give me the 25% off without it, so I that was the positive part of my shopping experience.
I can buy a book pretty much anywhere, but I go to Borders because I get the coupons (they are a good deal), so it would be nice to have a person happy to help you, considering that is what they are getting paid for!

I love to browse any bookstore on the weekends, and this Border’s is a favorite haunt. I also enjoy coming to the café and spending a couple of hours writing here — however, the loud and giggly teens seem to have taken this café over. Why is it that they talk so much louder than everyone else and seem to think it’s their right? Perhaps if they took their Ipods off, they wouldn’t be shouting so much! Oh well, so much for concentration — I guess I’ll just browse through some books and magazines; I love the fact that you can come here and read a book without buying it — Border’s is like the new libraries of the past.

Pick up your favorite books, magazines, movies, music and a cup of coffee here. They now offer Paperchase products-​adorable and unique greeting cards, picture frames, photo albums, notebooks, agendas… I wish the DVD section had more of a selection.