Bob charged us for repairs that were never accomplished. He sent us pictures of beautiful Pergo floors, new mini blinds, etc. When I went out unannounced and visited our properties, we learned that none of the work we were charged for had been done. None of the properties were«rent ready» as he had promised. Instead, they were full of trash from previous tenants and needed work. Needless to say, Bob is no longer managing our properties.