Ulta

I went to get my bangs trimmed since my friend told me that they do have a salon inside of the store. Unlike stepping into Sephora, there weren’t anyone offering to help, so I walked straight to the salon and found no one there. Finally I found a person wearing a general manager name tag and asked him for assistance. He took all my information then told me to come back in 15 minutes which I did after running a quick errand. Upon my return, a nice cashier greeted me while the GM was right by him pretending that he didn’t even see me. The cashier told me to sit at the salon area which I did, and found myself waiting for 15 minutes without any single staff checking on me. I had to get back to the office since it was during my lunch hour, so I stepped out without getting anything done. After feeling so furious, I stepped into Great Clips which happened to be a few doors by Ulta, and they got my bangs trimmed in 5 mins. This is 2016! Your negligence and poor customer service get informed on the internet. If you’re not serious about your job, then maybe someone who is should get that job.

After today I will only shop at this location for all of the many care products that I use. Today I was assisted by the general manager Devin. This was some of the best customer service that I have ever received. He was not over-​bearing, he was very very polite and professional and best of all, he was honest. He was very knowledgeable and showed me exactly what I was looking for, and all of his suggestions were subtle and not aggressive. I must express again the honesty. On a couple of occasions he corrected me from over-​spending on different items and offered better and more affordable options. He seemed genuinely interested in getting me exactly what I wanted for the best price possible. This is an uncommon trait and I greatly appreciated it. It worked well for the store as well as I was so happy with my experience I ended up buying a lot more than I had originally planned. I will definitely be back very soon and am happy to spend my money in a store with service as incredible as this.

If you want to shop at Ulta without being hounded by employees, go to the one on Haggerty near pet smart. Haggerty’s employees are much nicer and more helpful than this Ulta. I give this Ulta 2 stars for being clean and having lots of products but everytime I go here workers are very rude to me for reasons beyond my knowledge. Everytime I shop here employees treat me like I’m some kind of hoodlum that’s stealing (I’m not suspicious looking at all). Maybe they’re skeptical because of their proximity to Walmart and stereotype shoppers in this area. Possibly they may have had incidents before. I don’t know.

Ulta is one of those stores that is a great concept. Initially, it feels fun and they have some very cool brands. So, the score is for the selections and brands that they carry. There’s a lot of good stuff!
The downside that taints the concept and makes the place not as nice are the high prices, the Mark-up’s and the wait at the check out. You get asked if you need help when you are looking around, but once you go to pay, be prepared to wait a while. They typically have one to two cashiers and 5 – 10 people in line. It’s a true turn-​off. So, Ulta is a store I don’t really enjoy and only go there for specific items. Just not a fan.

I went to Ulta for the first and I was really disappointed. The selection was great but the prices are insane.
You are better off using your coupons at Cvs, or bargain shopping online. Everything was more expensive.
They did have a clearance section but nothing caught my eyes and the prices weren’t great.
I went in with high hopes, only to be disappointed.

This Ulta is comparable to other stores, with friendly employees on the floor and usually a good selection.
Unfortunately the cashiers always seem unfamiliar with current promotions, so if you’re expecting a gift with purchase, be prepared to ask for it. I equate this to having to ask a waiter about specials when they’re posted by the entrance — not impossible but also not something I expect as a customer. The cashier who helped me today seemed fairly senior or maybe a manager, but she huffed over to the cupboard when I asked about the advertised sample with purchase of a prestige brand. A customer next to me had the flyer and offered to check; there were also a number of signs promoting the GWP at that product display. The cashier, who said I would just have to wait while she processed a return of the qualifying item, told the younger cashier next to her that this was the proper way to handle a forgotten GWP. I am a laid back person and wasn’t in a rush so waiting wasn’t a problem, but maybe I looked surprised or annoyed. It distinctly felt like I had inconvenienced her — no apology or «oh that’s right.» Also no suggestion that I might like to redeem my points or birthday gift (my birthday was within the last week). After that reaction to a GWP I wasn’t about to ask for anything else.
My suggestion to them would be either to ask before ringing the order through, better training, or a cheat sheet of active promotions at the register. I think Sephora takes that approach.

First time visiting this location and I won’t be back. I, along with two other customers searched for assistance. An employee came over after about 15 minutes and was incredibly rude to the woman she was helping. Very abruptly answered her question starting with a «no honey» and ending with a «now do you understand». Both in a condescending tone. The lady stood there in shock and said «but I had a question». I was next in line with a question and she turned on her heels and walked away ignoring us both.
I approached the counter where two other employees (one appeared to be the manager) were located and one was so busy scolding the other that I had to wait for them to finish up before either turned to ask if they could help me. It was very uncomfortable. By that point I decided against landing a new BB cream and requested my member bday gift. They won’t have any until Friday. No big deal. The lady that appeared to be the manager handed me a mitt full of samples and said to come back another time. Nice gesture, however two samples were men’s cologne and one was a color treated hair product. None of which are usable to me.
Overall they had no desire to ask anyone if they needed help or even muster the ability to be polite when a customer sought them out for assistance. Keep in mind there were three employees on staff and only three customers. Super awkward experience.

First experience at an ULTA and I will definitely be back — everyone was nice, knowledgeable and most importantly helpful. I had my brows done (from Hannah!) at the Benefit Brow Bar… and after many bad experiences, I’m so happy to say I’ve found my place and my new go-​to girl. I could’ve been in there for hours looking at their selection… but I had to control myself and they were all great at getting me on my way quickly.
Seriously, check it out! New love :)

do not go here if you want to get your makeup done for homecoming or an event. they said they hadn’t scheduled myself and my friend and. the person who did my makeup wasn’t professional. i had to do my own liner. they didn’t tell me about any added costs as well-it’s like 15 extra dollars for eyelash application and i could’ve easily done that myself if i knew of the cost. people were rude at the counter to my friend and overall i would just recommend going to sephora or mac to have your makeup done professionally and well even though its a bit more expensive.

The tiny little cute blonde from London, has the nicest eyebrow’s & does the nicest eyebrow shape & wax of anyplace within miles. Price is average, service is superior! Best place to purchase everything beauty! Love the Urban Decay deals

I love Ulta! I mean, it’s a makeup, hair, beauty, fantasy land! This relatively new location is no exception. The products are neatly arranged and the staff who I have encountered were very nice. Since it’s new and tucked away in a plaza, the lines are usually short and your fave products are always in stock! Stop in and get your hair done or pick up a new nail polish!

I could and have gotten lost in here! Where has this place been? OR where have I been? I don’t really like to shop, but I do love to play with colognes and make up. There is every brand and color imaginable under this roof. They offer a rewards program which helps — redeem points for a discount on your total. Coupons are always available, just give them your email address. I am sometimes leery on trying new brands and/​or colors, but fret no more… there are tons of testers. And better yet, if you aren’t satisfied, bring it back for a full refund — all they ask is that 75% or more of the product is left. You can’t beat that! Ulta has their own brand of cosmetics that are decent and always incredibly inexpensive when I go there. Prices on other name brands may be a tad higher, but it’s worth it to me if it saves me a couple trips from going to other stores. You’ll find select corner drug store items too — razors, shampoo, face wash, etc. Though I can’t comment on it, there is a full service salon in the back.

Ulta is a great place for any sort of product you could want or need. The staff has always been amazing at this location!