Trusted Improvement

We went to Trusted Improvement upon the recommendation of a friend, and it was a GREAT decision. Upon our initial interview, Andy offered several options, and even gave us information on other sink manufacturers when we couldn’t decide on the standard options. Radu, our stone cutter, took us through the warehouse, which offered so many beautiful slabs of granite in our price range that it was difficult to choose, then told us exactly how he could cut it so we knew what it would look like in our home. The installation was quick and professional, and the installers offered information on care tips and products. They took care to lay down drop cloths to protect our flooring, and left the place as clean, if not cleaner, than they found it. Trusted Improvement did a great job for us, and I would not hesitate to recommend them to a friend. Plus, our counterparts are absolutely beautiful!

I just got hung up on by a guy named Andy. I told him I have 3 granite projects and he abruptly cut me off quickly saying sorry we wouldn’t be interested, thanks (click).
How RUDE! That’s fine if they’re too busy to take on any new projects but to hang up on soneone like that is COMPLETELY UNACCEPTABLE!!!
I called them because if the consistent 5-​star ratings. Maybe this is a one-​off case but buyer beware!!! I’ll NEVER recommend a company that’s this rude to a person.

Found this company on line. Sent my measurements, received prompt response from Andy, the owner. Cost was not that much more than large store had quoted me for a Formica. I am retired and was doing this kitchen remodel in my condo by myself. Andy walked me through every step, his staff is amazing also. Every person who has seen my kitchen remarks how beautiful my countertops are. I also had both bathrooms done and would recommend this company without hesitation.

Completely satisfied with the top notch service by all involved. The owner came out within a day of my initial contact to provide a quote. He assured me that my project could be completed within 4 weeks, which it absolutely was. The granite fabricator assisted us with selecting the sink placement to get the best visual view of our counter tops. The removal of our old counters and install of our new was done within a couple of hours, and the owner was onsite to complete the plumbing and finishing touches. We couldn’t be happier and we appreciate the job well done. Thank you.

I was pricing out granite for our kitchen remodel and found Trusted Improvements web site. Their web site currently (9÷7÷12) shows $ 45 per sq ft «Includes Everything!» and in the disclaimer says standard kitchen layout. no plumbing reconnect. I called and spoke to Andy and was advised to email him our kitchen sketch/​specs. Our kitchen would seem to be a very basic one, we have 3 counter surfaces, each are straight rectangle shaped, with one having a small rectangle shape bump out. There are no seams, no internal corners, no crazy radiuses etc. I asked for a quote and even advised them that I would not need the included sink and that I would be removing the old countertops myself, so they could deduct that. My kitchen measured out to 63 sq ft, which based on their web site advertising should mean 63X$ 45 sq ft. for a total of $ 2835. Since I did not need the sink or counters, I expected the price to be lower than that. My actual quoted price was $ 3250. Since this did not seem to go along with what the web site showed I was confused as their web site uses a lot of space to explain how they are better with including everything, how other shops always give a low estimate then charge for things that he includes. So, I emailed him to ask why the price did not seem to coincide with what the web site advertisement says. He simply replied that every job is different and that was the price. I cannot speak to the quality of his companies work as we are absolutely not going to be using them. I wrote this review because his web site says «We have the best granite prices in Michigan & Ohio!» and that they don’t play any games, however, they are Advertising $ 45 per sq ft for level 1 granite and when my quote comes out to $ 51.58 per sq ft. he does not want to take any time to explain why the numbers dont add up. It made my decision very easy as I can only speculate what their customer service must be like if you had an issue.

After trying to arrange for granite countertops with an outfit just north of Ann Arbor on Zeeb Road and being lead on for weeks an Internet search for other granite installers lead me to Trusted Improvement in Livonia.
I faxed in a rough diagram of my countertops for an estimate and an email was returned very quickly with a fair price. A call to the office later that day to schedule a measurement was answered by the owner and he came out to Ann Arbor the next morning and arrived right on time.
The installers came out about 3 ½ weeks after the initial contact and completed the job in an efficient, professional manner. They showed up on time, put down protective drop cloths, worked quickly and cleaned up after themselves and treated me and my home with respect!
The only thing I would point out is that their website says that they will be done in 10 – 14 days, but I think now that the economy is coming back in Michigan, they are obviously much busier and it’s just going to take a little longer to get the job done. But I’ll take that as a positive sign that they are busy… so they are good… and I can confirm that!