Harold’s Frame Shop Inc

Amazing place that does Amazing work. I don’t understand why all these people are giving them low scores. I ONLY bring them my work vehicles. The other day, it was something small and they only charged me for the $ 33.00 service fee. Also, they normally have me done in a few hours-​1 day. I bring them any of my plow/​trailer needs. This is hands down the FAIREST company out there. They will save you money, as well as fixing everything properly. I would urge people not to listen to the 1 star ratings. HAROLD’S IS THE BEST!

The entire team was amazing here at Harold’s. I came in last week for an estimate on my frame damage after I was T boned a week prior and another shop had told me it was definite frame damage. They ended up finding it wasn’t in fact frame damage it was all within my rear passenger suspension system. They do charge $ 15 to find out what’s wrong but it was worth it to get the estimate from ACCURATE professionals. After I gulped down the almost $ 1400 estimate that would be out of pocket since I stupidly had PLPD insurance, I sobbed outside of the shop for a good 20 minutes. My step dad ended up helping me find the most economical way to get my car fixed & was able to help me locate used or discounted parts & these guys were actually understanding enough to allow us to use them without making a big deal over lost revenue which I know is important in their line of work. Hats off to these amazing ladies & gentleman at Harold’s. I will definitely be back and will refer any business there.

Best place, period.

If you are looking for honest, upfront, professional auto service — this is the place. If you are looking for cheap — go to your local «I can fix it priced» mechanic — you get what you pay for! If you’re looking for a quote over the phone — go the Pep-​Boys, AutoZone — they don’t have the seasoned professionals like Harold’s. You get what you pay for. And if it’s not right, they’ll make it right.
Harold’s takes care of Novi Police and Fire cars, trucks, Novi, Commerce, school buses, and a host of other commercial entities. And then they have their non-​business customers with whom they treat with respect.
I’m a 2^nd generation Harold’s Frame Shop customer. I have a vintage Ford Windstar van that I baby (only because I cannot afford a new car and no one will steal — LOL!)
Harold’s replaced the breaks, shocks, struts, tie-​rods and other parts (I’m rebuilding my van one part at a time!) Whenever I hear a new squeak, I run to Harold’s. My van suspension is old and sometimes I feel like I’m riding low — One of the mechanics told me «Yeah! we could replace this or that, take your money — but, there isn’t any safety issues — just annoying rattles! Eventually, you’re gunna need a new set of wheels, put the money toward that!» When I do get a new set of wheels, new or used, I will have Harold’s go through it with a fine tooth comb. And they will!
I got stuck out of town and my van needed a new fuel pump (that tank had to be removed to get it. That shop wanted $ 595 — Harold’s told me to «Get the heck outta there!» Since my van could not run, I told the crooked auto mechanic the price Harold’s would charge — he still charged me more, but definitely NOT $ 595.
Someone told me they didn’t like going to Harold’s because it’s «dirty.» To this I say, if you are looking for the Taj Mahal — go to India. If you want your vehicle fixed right the FIRST TIME — Go to Harold’s Frame Shop.

Really? I called this place for a quote. First thing they said was– just to let you know we are booked two days out. Ok– no problem — you’re a busy shop. Then I was on the phone about 10 mins as the woman fumbled through how to figure out a quote for a simple auto repair. Asking me repeatedly– about 5 times each– year, make, model etc. Then after about 10 mins of «uh, uh, uh… I need to call you back I can’t figure out this system». Well, never received a call back. If they can’t quote or have the decency to call you back– they don’t need my business and I really question if these reviews are legit.

If you need frame work — Harold’s is the place to go. Do not even waste your time trying to find a better shop. Quality of work, fair pricing and speed of job is what you will get at Harold’s. They have been around forever and the reason why is they are simply the best!
Thank you for the great work on our 2000 Jeep’s frame.

I shopped around because my Jeep dealer is so expensive. (and dishonest!) They said it was my ball joints and control arm. I was unsettled about this because I had already replaced both sides under warranty at another Jeep location almost 2 years ago. I called around and Harold’s quoted the job much cheaper. That morning I received a call from Becky explaining I don’t need what Jeep said I needed at all, It was simply a tie-​rod and it’s going to cost me a lot less! She said «You can buy those new tires you need now.» And I am!
My car handles and drives like new again.
You can bet I’ll be returning.

This is the «go to place» if you want suspension or brake service done (especially on a pick-​up). Waiting area is basic, but they had coffee last time I was there. You can talk to the tech who did the work if need be. They will install part you bring them. They will even do «non standard work» such as pulling out a bumper that got pushed in a little (on trucks). Alignment is very reasonable. Actually cheaper than some of the standard repair shops.
I am not aware they have shuttle service — so you have to plan for that.
I like that you can talk to a mechanic about the job before you get it done. They are totally upfront on anything they do — and local (not a chain).
Last time I was there they had a couple of cats in a «living area» in the waiting room. You can watch their antics if you are so inclined. Won’t find that in the chain places.

For anything that Harold’s will do, I won’t take my car anywhere else. Hubby and I also recommend Harold’s to all my friends. Recently, Hubby recommended Harold’s to a friend who had gotten a high estimate from a dealer for brake work on his Lexus. Instead, he took it to Harold’s. They let him know he did not need the new calipers that the dealer had quoted. Combine that with their lower than average hourly rate, and our friend saved himself $ 500. That’s a typical experience with Harold’s.