Fossil Store

This is a great store. I have bought several watches here and the staff is always friendly and helpful. They even exchanged a watch for me that had a rhinestone missing for a brand new one even though I had no receipt.

Lemme start by saying I love Fossil purses, and I still do. They are fashionable and durale (usually). I gave this store such a low rating because of the rude staff that worked there. I had gotten a purse from there just over a year ago now and I kept the receipt and warrenty card (just incase something does happen) and the pole on the top of the purse came loose and fell out. This happened two days after the warrenty expired (go figure my luck), either way I figured Fossil is a pretty good company so they will probaly still offer to fix it. The girl in the store was no help what so ever and was quite rude about answering my questions. She claimed that there was nothing that could be done with the purse and that I should take it to a leather repair shop.
When I got home that day from shopping, I called Fossil’s customer service and they were extreemly helpful. They said that they couldn’t fix it and they checked thier system to see if they had anymore of the the same to replace it and they didn’t so they told me to mail it to them and they would mail me back a gift card in replacement of the purse.
To sum this up, Fossil itself is a good company, but the staff at this particular store were rude and unhelpful.