Envision Diagnostic Center

My Flex spending account has denied my payment to them which I think I was overcharged anyways. But my real problem with them is I had to show a receipt and they may accepted that but now its too late. I have called the billing department over and over and they never answer it’s always a voice recording I have left messages but not once have they called me back to get a copy of the receipt that I never received. So now my Flex spending card is frozen until I paid them close to $ 100 back that I do not have I am a type 1 diabetic with severe large fiber neuropathy in both feet with other problems I can’t see any of my doctors or get any of my many medications. Shame on you guys and whoever works in the billing department should be fired. I do have a law firm on retainment with my insurance so I think I will put them to work and see if I can get my receipt and get whoever needs to be fired you’re talking about my life here it’s the same same as somebody putting a gun to me and threaten to kill me. People need to remember whenever there’s an action there is a reaction for everything. P. S. stop being so fucking lazy and get your head out of your ass you are affecting people’s life.

My general practitioner uses Envision so I went there for a non-​routine ultrasound. Never have I dealt with such a profoundly incompetent and uncaring staff.
First, since it is the beginning of the year, the front desk receptionist told me on the phone that I would have to bring my $ 380 payment up front since I have an annual deductible with my insurance company (BCBS.) When I arrived, I informed the receptionist that this was incorrect, that they bill the insurance first and THEN I pay them as part of my annual deductible. The receptionist was snippy when I pointed that out to her. She replied with something along the lines of, «Well, your insurance company doesn’t always work that way.» It’s Blue Cross Blue Shield. Yes they do.
I went into the ultrasound room and was asked to pull my pants down – in front of the technician – and lie down. That was extremely awkward. I asked her since there were two parts the procedure – abdominal and vaginal – shouldn’t I go in the other room and change into a gown? The technician then became impatient with me and told me to do this part of the procedure first and THEN she would tell me what to do. She then proceeded to dump ultrasound gel on my abdomen and when she was done, she asked me to pull my pants up and go in the other room to change into a gown. So I pulled my pants up… over a huge mess of gel on my stomach. Hello, extra laundry. Then I went and changed into a gown. At least she had the decency to allow me to undress in privacy – this time.
The procedure was uncomfortable and I tried to make light of it by telling a few jokes by saying I wish my kids could see me «squishing» my insides around since they are studying anatomy in school. The technician responded by practically shouting, «YOU’RE NOT ‘SQUISHING’ ANYTHING, THAT’S NOT HOW THIS WORKS.» Yes, lady, I get that… it’s a joke. Take the joke.
Medical professionals who don’t have a sense of humor, fine. I understand that not everybody enjoys being around people and wants to joke, laugh, or make someone feel at ease. Sharp and condescending responses, however – especially when patients are undressed – are unacceptable.
Now I discover that they didn’t even send the report to a 2^nd doctor even though I had been assured at the time of my visit that since this 2^nd doctor was in the «Providence» system, the report had just been sent. It hadn’t.
I won’t be touching that place again.

Lewis is off (west side) of Haggerty just south of 13 Mile Rd. Building is very easy to get to with ample parking. Envision is on the second floor, to the far right when you get to the top of the stairs.
So it was time for the mammogram. I hadn’t been in quite a few years and I’m not getting any younger. Gotta be smart about these things. Plus I’m an old married woman.. what else do I have to do on a Tuesday night?
You need to get there 15 minutes before in order to complete the necessary paperwork — just a quick medical history and a few other privacy forms.
I was called in promptly by Amanda and she explained the process to me. It took maybe 5 — 10 minutes to get the mammography done. It didn’t hurt but I definitely knew something was going on in that area. Amanda was great — very patient with me. As someone who has trouble with right and left.. well, I won’t go into that. Let’s just say I’m directionally challenged. (Turn to your left.. your other left .)
So all you ladies out there who have been procrastinating about scheduling your annual mammogram — or who’ve never had one because you’re too nervous to go.. . GO! It really is simple and it could save your life.