Doubletree By Hilton Hotel Detroit

Terrible just terrible. I brought my ps4 with me to have some entertainment but can’t change the input on their tvs. I change room better TV but same issue

Nice hotel, helpful staff. Stayed here after a horrible experience at another hotel further up north. (Not a Hilton or Doubletree) Clean rooms but just a bit pricey for what it is. Rooms are nice but not worth price charged. No breakfast included and items in little store way over priced. Charged 3.00 for a small bottle of Faygo pop. Like I said though, no other problems and rooms were clean!

I won’t be going back, and will hesitate to book with Hilton again. No hand towels, no response to first request, no answer to second call. No sheets for pullout bed; had to call twice. No towels at pool. In room coffee had no sweetener. No USB ports as advertised. No info about cost of breakfast at check-​in or on info sheet given at check-​in. Lots of little things add up to major irritation.

Outside and lobby were very nice, and the reception and hotel staff were friendly. The breakfast was not included in the price of the room. It was around $ 12 — but the buffet was good and there was a chef there making omelets. For the price, I would have expected the room to be cleaned a bit better. The carpet needed to be vacuumed — especially under the beds. My peephole had a rolled up bag shoved into it, so I’m assuming it was broken. I was surprised that being on the ground level, there was only a thin white curtain — I could not close the thick curtain, so essentially you can see directly into the room when it’s dark and the lights are on. I’ve always had good experiences with Double Trees, but I’m not sure I’d return to this location since there are so many other hotels in the area.

This review is strictly regarding the customer service (via phone) at this location:
I work for an establishment that regularly uses this hotel for guests. Each time I call to make reservations, I am connected with an individual that is relatively clueless. I have had numerous hassles with this particular organization due to lack of attentiveness or unfulfilled promises. For example: I recently had almost a dozen different exchanges via email and/​or telephone to make (4) reservations and after speaking with two different attendants and a manager, they STILL managed to book the reservation date (s) incorrectly.
I phoned today to make another reservation and to my surprise, the attendant forwarded me to their global reservation department where ordinarily I offer the guest information directly to him/​her. It’s a crap shoot every time I call.
This business is terribly unimpressive and has very poor customer service. I am currently working with our corporate office regarding the selection of an alternate hotel in this region for our guests. It’s inexcusable to have this kind of service and they shouldn’t be allowed (like so many companies out there) to just get away with it.

I am a 100+/night Hilton Diamond member. I spend 30 nights/​year in Novi, and I have spent 6 nights this March in the Doubletree. Here’s why I won’t be back (and I am assuming everyone understands that Doubletree is not the top line brand of Hilton so you have to accept less than perfect conditions). I am currently on a 4 night stay. Between nights 2 and 3 I received no maid service. On day 4 the maid showed up at 2 p.m. while I was trying to grab a quick sandwich in the room. I went to the lobby to eat in peace while my room was being cleaned. In the lobby I was informed by a worker that it is illegal to bring food into a Michigan restaurant. What restaurant? It’s a Doubletree lobby. This is another great example of the demise of customer service. Sorry Doubletree there are too many other Hilton properties in the area.

Stayed there and felt the place shows wear and looks a little tired. Toilet ran constantly and staff didn’t seem to be approachable. I purchased breakfast for two days. The breakfast was ok and had a variety of items. We missed our second day breakfast and they would not refund or turn it into lunch, therefore I was out that expense. Disappointed but there are few places to stay in Novi. Also the plastic forming plant done the road spews awful formaldehyde fumes into the air, really unbelievable.

This review is for customer service and property location, only.
In need of a small boardroom and a guest room for an out of state guest, I reached out to the Novi Double Tree hotel. Keith, the GM, made the reservation process a breeze.
On a Friday evening only days before I needed the rooms, I believe that he went above and beyond to help us out. Keith was prompt, professional, friendly and accomodating.
Unfortunately I had to cancel my reservation due to an unforeseen change of plans, but I wanted to note the outstanding service I received over the phone. I can only assume it would be similar or better in person!
Novi is about 30 minutes outside of Detroit, and a good area. The hotel is in close proximity to the Suburban Collection showplace, Twelve Oaks Mall, the cute, downtown areas of Plymouth and Northville, many closeby bars and restaurants, a movie theatre and bowling lanes.

I have meeting here on a regular basis, I can’t comment on the rooms but the hotel as a whole and there ability to accommodate meetings.
The rooms are spacious, they do a really good job setting up, the food the provide is pretty good for a buffet type meal, its super clean and the staff is friendly.
I would have no problem staying here or even putting up my parnets.

The worst doubletree experience I’ve ever had.
Doubletree has a standard. Plain and simple. Doubletree Novi comes nowhere near meeting this standard.
Pros: friendly staff.
Cons:
TV did not work.
Shower was broken. Water sprayed from the bottom all over.
Rooms smelled strong of nasty smoke. The whole building smelled.
Long walk to stairs. Even longer walk to elevator.
Terrible breakfast that they charge $ 12 for.
Rude bartender.
It’s not even worth the points, I would have rather stayed at a days inn.
My twice a month meetings will now bring me to the renaissance down the street.

I can only give this hotel a 3. The lobby, gym, eating area and rooms are nice. The bathrooms are a little small though.
My biggest gripe is that it is a 2 story property that has one elevator and it is on only one side if the building. If your room is on the 2^nd floor and on the other side of the building you with have a very long walk with your luggage to get to your room OR you can lug your baggage up the flight of stairs on the side of the hotel near your room. Very poorly designed!
My ac worked well. I am not sure if I will stay here again due to the elevator situation.

Not a very good hotel. There was a pool, hot tube and a sauna (which had a broken light). The bad far out weighs the good. Paint was peeling, there was dirty laundry sitting outside our room on the floor for the entire first day, There is no elevator, no complimentary breakfast, the breakfast that they did offer was more expensive than anything else I could even find, the window was broken and would not shut, the AC unit was“klunking” the entire night, the staff have me wrong directions to the vending machine. They charged you to use the phone for local calls, (really! It cost you nothing!!) There was suppose to be a complimentary beverage station, which apparently was just water In a nice cup. Overall not a good experience. it was in a good location but at the cost of a resort I expected a lot more that what I was getting.

I can’t say enough about how helpful and accommodating the Doubletree was during my recent business trip to Novi, MI.
My colleagues and I arrived on a Saturday in early January on the eve of a major snowstorm. We were staying at another nearby hotel. We had people flying in from three states and four countries. Upon our arrival, we learned there was a mix-​up at our hotel and we had no meeting space for the three days we were in town. The Doubletree bent over backward to accommodate us – even though we weren’t staying there.
They booked us a conference room for two days on extremely short (weekend) notice and arranged for delivery of breakfast, lunch, and dinner. The room was a perfect size and was equipped with the projector and speaker phone we needed. It was an ideal space for the work we needed to do.
Our Doubletree contact, Sabrina Lopez, was extremely nice and helpful. She made sure we had everything we needed from food to coffee to technology equipment. We made several short notice requests and she made all of them happen without batting an eye. She even had to stay overnight at the hotel due to the snowstorm, and the next morning she was bright and pleasant and ready to help – even on little sleep.
The people were really what made our experience great. They went out of their way to meet our needs and make us comfortable.
We eventually learned that our hotel’s conference rooms had been vacant the whole time – they had turned us away because their sales people don’t work on the weekends. I’m grateful that Sabrina and the rest of the Doubletree team braved the elements and went above and beyond to help us out.

One of the BEST hotel experiences I’ve had. I picked it on a whim, not much price variety in the area, and couldn’t be happier. Not only was the room super clean and the bed amazingly comfortable, but the awesome attitude of the staff is unparalleled ! Every staff member is waiting with a smile and making sure my stay was top notch. They even offer a complimentary shuttle service within 5miles which is great because we are right next to the mall. I’m pretty sure double tree will be my go-​to now. Keep up the good work!

Hotel is a pig with lipstick. Rundown and flaky service. Being a Diamond member I experience lots of Hilton properties and this is low end starting from them not even having adequate snow plowing. I checked in and immediately checked right out and moved to the Hilton Garden Inn in Novi.

This is the joint that my business arranges for me when I’m near Detroit. End of a dead end street, which is a BIG plus for me, no traffic noise. They have a courtyard and if you can get it, a room on the inside is even quieter.
Warm cookies at check in. Don’t hesitate — it’s clean and breakfast is pretty good.

I like Doubletree Hotels. They offer a lot of nice amenities to make your stay comfortable. The rooms are spacious, the beds are comfy, a big work desk for those of us in town for work. The Doubletree breakfast is hard to get wrong. And there’s that Doubletree cookie to welcome you.
This Doubletree hits all those points. Interestingly, this is a single level Doubletree. The rooms are older, but well furnished and clean. Bathrooms are comfortably roomy. Complimentary Wi-​Fi is available and is on the slow side. HDTV in every room, although limited programming. Surprisingly no mini-​fridge in my room, although not a huge deal. There was a good sized indoor pool and spa. Free and plentify parking. One of the nicest features of this hotel is the courtyard area, which is quiet and relaxing with lots of tables and benches to sit and lounge. AT&T 3G and Verizon LTE, again are both full strength and speedy. The hotel is near (although not quite walking distance) from a lot of shopping and restaurants nearby.
What drove the rating down for me on this hotel was the service. The front desk staff was not friendly. They didn’t say anything rude, but their attitude and body language were incredibly negative. The same applies to the breakfast staff. I’m not sure what was going on but it was incredibly unpleasant to deal with staff at this hotel. For example, I asked to borrow the bellcart to take my luggage to the room. When I returned it 10 minutes later, the front desk seemed offended that I hoarded their cart for so long and upset because they needed it the entire time. At the Doubletree price point, I expect much better customer service along with the superior amenities. Fortunately, I was here visiting friends and we visited several bars and breweries during my stay here because if I were here and sober, I probably would have given it a 1 star rating.

Not my favorite Doubletree property. There’s no elevators and they always make me drag my stuff up to the 2^nd floor. I like the staff and it’s in a really good area. It’s aok but I wish they had more TV channels. It’s the shortest list I have ever seen in a hotel. They don’t even have HBO. It’s a little dated and probably was something else before it was a Doubletree, at least I hope it was because otherwise Hilton made a serious design mistake.
We booked an advance purchase stay which is absolutely always a mistake as I made a mistake and they made me eat an extra night I didn’t need. They upgraded me to a suite to make up for it but it doesn’t make up for it at all. I paid for a night I didn’t use. No one is perfect but they don’t care and absolutely won’t help you no matter what. This is a corporate policy but I have made this mistake in the past and they helped me out. Not this time.
They need to try a lot harder on the breakfast effort. The choices were ok but we were never waited on during our entire meal and there weren’t any oatmeal fixings out nor was there much in the way of bread choices. How about some nice jams?
I am a diamond member and a loyal Hilton customer and will continue to be. Sometimes though, you should really be willing to help out a repeat customer and I have stayed at this property many times before.

From the moment they gave me warm, gooey, fresh Otis Spunkmeyer chocolate chip cookies at check in, it was lust at first bite for me. When the sweet front desk lady told me to come back down for more anytime, it was love at second bite.
If you want to be situated in the West suburbs of Detroit, about halfway between Detroit and Ann Arbor, this is the place for you. Location is nice, but it is near some busy and angled intersections, so learn the roads if you’re new to the area. Michigan roads can be a little cumbersome to get used to. Twelve Oaks mall is nearby, so shopping, check. Dirty Martini, MBarGo, the «Liquor Store,» Bar Louie, Lucky Strike, etc. all nearby, so nightlife, check. Ajishin, Neehee’s, Bi Bim Bab, etc., so good restaurants nearby, check! As you can see location is primo in the suburbs. I’m from the Troy area, but I think this neck of the metro is the 2^nd nicest in terms of cool stuff nearby!
The interior of the hotel has a polished and classy lobby. The rooms are kept well with nice bathrooms, upscale beds, and modern TVs. This place may be rated a 3-​star, but a modest fellow like me sniffs a 3.5 star here when I am in a generous mood. The staff accommodated my request to be put in a room away from other patrons, in case I watched TV a little loudly. This helped with having privacy and leeway to have some guests over for drinks.
Overall, this is a solid go-​to hotel in the West suburbs. I have stayed here twice in recent times, and left with a smile on my face. They are also very kind to late checkouts at 1PM, which guys like me who party hard on Saturday nights can appreciate on a detox Sunday afternoon. Overall, a sound winner and value, especially if you snag a room for around $ 50-​$ 60 via Hotwire or Priceline!

I recently stayed here on a business trip. I was very happy with the location but even more happy with the staff and the clean, quiet rooms.
The staff member checking us in was very pleasant and friendly and you can’t beat the warm cookie after check in. the room was very clean and while I do bring my own products, the ones offered by the hotel are much better than the standard fare offered at most hotels.
While the hotel was at or close to capacity due to a large corporate event staying there, it was extremely quiet. Restaurant on location which made for a quick breakfast but there are also your typical chain places near by.