The UPS Store

Rude customer service, it’s worth going to another store in San Rafael –Terra Linda, great friendly people working there. Would not go back to Novato store.

This location is horrible worst customer service I have ever seen! You come in to get your package and its sitting in front of you and the random lady with orange hair says you can pick it up till 2pm what the hell? Judy lets me get my package all the time! You have 4 people standing around and not one can grab my package! That’s what I call lazy, bad customer service! I will be stopping my box service here and going elsewhere!

Great customer service. I have used the services at this store many times. They are always courteous and efficient.
Today, Steve went above and beyond to help me. I did not realize that they closed early today, and I entered the store five minutes before closing. I needed three documents notarized, and Steve helped me even though it took him beyond the store’s closing time. I really appreciate it!

Great place for convenient services. Staff is always super helpful and efficient and really friendly.

I love this store. I go here to ship packages, drop off my Amazons, and send faxes from time to time, and the employee’s are really helpful. Its busy sometimes, but I am always acknowledged promptly, and worth the wait compared to the post office.

Went into the UPS store and had a great experience. Needed to get a notary done, which was easy to do, cost $ 10 per signature to notarize. Also shipped a box to my sister for her birthday. They do charge fees if you they pack it for you or provide packaging supplies, so know before you go. Everyone was very helpful.

They seem to find a way to always complicate simple things… has happened several times. From now on, when I need something UPS related, I’ll drive a bit further and go to Ignacio. For general business services, there are other options in town.

I used to go there, but the owner is so RUDE. And there packaging prices? OMG, what a rip.
Why does UPS allow a place with their name on it to be so so obnoxious.
There is another place in the Safeway shopping center down the street. It’s just 3 minutes away I am pretty sure it is Postal Annex opposite Safeway. It is run by really nice people who are always nice, courteous, and helpful. Packaging rates are fair too. It’s just 3 minutes away.

Great customer service. Everyone is very knowledgeable and efficient. I ship all of my packages here.

Awful place. we went here to ship a package using our customers ups number. He told us to go on the computer to get on our account. Then we couldn’t do it because they told us we needed a business account and then proceeded to charge us for using the computer. Went back in to have a civil conversation and the lady with gray hair started yelling at me. Even the customers standing in line were appalled. Go elsewhere. Ridiculous.

I’ve used this store for a variety of services including a p.o. box, fingerprints, and copies. Everyone here has been helpful and friendly. Definitely recommended over Staples for copy quality and helpful people.

Unfortunately I cannot give zero stars, but this store attempted to charge me for a redirected package that was sent up from the sender, paid from the sender and set up through UPS. The package was originally undeliverable to my home address twice and the sender had paid for a redirection of delivery to the nearest UPS store. This UPS store owner/​manager attempted to charge me again for the redirection cost. When I explained to him that it was already paid for a try to give me a different explanation that the package did not qualify, I needed to be paid for. When I asked the UPS store owner to contact UPS, he complained that it is not his responsibility and he does not want to spend anymore time dealing with it. Amazingly he did not spend any time dealing with the package originally as it was simply dropped off earlier that morning. Do not let this UPS store overcharge you for recharging for fees that have already been paid for. If you can, go to the US Postal Service and send it through their automated system for send packages through FedEx as they are typically cheaper anyways. UPS stores are just franchises that pay to have the UPS name, but have horrible service.

Not a good experience, in fact the last 3 times I said to myself, *never again*. Now it’s time to cut the cord. I would rather spend time in the extremely long line at the post office, that stand in line here. Overall, it was a one star experience that is too long and detailed to list however, the bottom line is customers service is bad, time in line is very long and convenience fee is not worth the experience.

I went in yesterday needing to ship a package, but I hadn’t packed it or anything. So i had to buy a box, but what was really awesome was the guy who helped me not only measured the box for me, HE PACKED IT TOO! So all i had to do was pay for the box and I already had the shipping label, and he did the rest for me! Seriously made my life so easy! I think his name was Hakeem? If I find my receipt I’ll update my review. But seriously, thank you for making my life so easy!

Love this place! As a small business owner and compulsive online shopper, this is the perfect place to rent a mailbox. They can accept all of pur deliveries and hold them safely until we get them. I also use them for all of our shipping services.
The service here is fantastic. I’ve never had any negative experience as the other reviews mentioned.
Judy is typically there and she’s the BEST! Friendly and always helpful! Carla and the rest of the crew is great too. But we do miss Izzy, the old manager!
Thanks UPS Store!

I live in San Marin but always go to the Ignacio location because the staff people here are so rude.
Everyone has an off day, but this is the consistent experience unfortunately.
I’ve gone in numerous times given its convenience to my house but am always met with the same attitude

Have been in there several times in the past and have just not experienced good and friendly service. It’s almost as bad as in government institutions.

I went here to get some livescan fingerprinting done. Sonoma County Office of Education wanted me to drive all the way up there to get this done but you can get them done at a UPS store so that’s what I did. The customer service here went above and beyond of what I ever expected. The man who helped me explained to me why they wanted me to go up to Santa Rosa (so they can get the fee) and when I had an issue with not having the right code on the form & had to call to get it, he actually talked to the person on the phone for me because he could see that I was getting frustrated. He totally saved me from getting upset with the woman from SCOE and was fast and efficient with getting my fingerprints done! which sometimes can be difficult with the machines and depending on how well it likes your prints. I was very happy with the service I received especially because no one had to go out of their way to help me but they did, and I really appreciate that.
I have not had any packages sent from here but they will be the first place I think of when I do.

I like going to this store. They have figured out that pleasant and quick service is what generates return customers. That is why I keep going back.

We brought a toy in to be shipped by your store. The girl said that packing would be $ 20, and shipping to Maryland would be $ 86! So we went home and package it ourselves with a box of the same dimensions. It’s will cost only $ 18.94…same shipping method (ground), same box. This is the third time I brought something to you guys and got an astronomical shipping calculation.