Novato Self Storage

I’ve stored some of my possessions at Novato Self Storage for a little over 2 years. I selected them because I lived in Novato at the time, and they were the best option at the time. Over time I’ve become more and more dissatisfied with their service.
First of all, they close for every major holiday. Not reduced hours, just closed for the day.
Secondly, they close every day at 7 pm, when other storage companies in the area stay open until 9 pm.
But their most glaring problem is their online payment page on their website, which despite my multiple requests for them to make the payment page a secured page, they continue to do nothing.
Well, you don’t need to be a computer consultant (which I am) to see that the page where they ask you to enter your credit card information for online bill payment doesn’t begin with https, and thus Is NOT SECURE. Many of their customers no doubt don’t take the time to check this before entering their debit/​credit card account numbers because they’re just looking for the quickest way to pay their bills.
Quick isn’t the same thing as secure, and although it would take a competent web designer just a few minutes to secure this page, the staff at Novato Self Storage has failed to make their website safe for online payments.
So if you don’t mind not being able to access your stored possessions on holidays, after 7 pm, or making your payments on an unsecured web page, by all means choose Novato Self Storage.
To be fair, their staff has been very helpful in my other dealings with them. But my dissatisfaction with them is enough to have me looking elsewhere for storage.

I loved this place. All the staff were warm and friendly.
–Even the staff at the storage site were very welcoming.
Always nearby if needed yet they gave a lot of personal space which I appreciate.
Novato Self Storage has a small family owned feel which I really like. The price was very affordable 4×4 @ $ 34/​month.
Including the 1x fee I was able to move in for less than $ 80
The storage site was very clean. Overall the business is well organized very user friendly easy in easy out. No hassle.
The only cons to this place is the main office being separate from the actual storage location.
I was pre-​warned about the mice before I moved in and asked what type of storage containers I had. I said cute decorative boxes. I was encouraged to store in plastic containers so the mice wouldn’t get to them.
I followed suit. Stored my things for a few months. No mice in sight, but grateful for the heads up. That shows integrity.
I know we don’t want to believe it but there are going to be critters @ any storage place.
That’s why they offer insurance –in case anything happens.
I know it sounds like a fake post but seriously with good organization and great customer service, you’ll win my heart any day.

I rented a space from Novato Self Storage for about 9 months. I had rented a 10’x10’ storage. When I got to the storage space, it wasn’t exactly a 10’x10’ space. The ceiling sloped down in the back quite a bit. I had just moved my things from a storage space in Boulder, CO and their 10×10 was a 10×10. I left my things there for about 9 months. When I went to move out much to my horror, my whole storage space and all of my belongings were infested with mice!!! The mice had made nests and pooped on pretty much everything. They had gotten into my boxes and made nests and pooped and pee’d. It was a horror and a nightmare. I called the security guard over to get a nest out and he said that they know they have a real mouse problem there and that he had seen worse!!!
Sandy the manager there said that it was not their responsibility. So I went to the owner and wrote 2 emails. I was asking for a refund on my rent for the 9 months that i had rented there. I didn’t even ask for damages to my property. I never heard back from him. He didn’t even had the courtesy to respond to me. I didn’t have renters insurance, so I had to consider it a loss and a really horrible experience.
I’m warning anyone who might consider renting there NOT TO! Not only are these people dishonorable, you may just have your belongings infested with mice as I did.