Marin Pool Service

These guys are GREAT. In our new home the pool lights didn’t work and they came to the rescue. Excellent people, quality work and pleasant to work with in every regard. David did an outstanding job and was a pleasure to work with. If you have a pool problem, call these guys first. You won’t have to make another call.

Ridiculous!
Never have I had such success with a vendor as this one!
One day our hot tub started reading crazy temperature reading that made no sense. We googled around and found that the temperature sensor was probably kaput. I planned to try to troubleshoot and find out for sure. However the troubleshooting guide on the internet didn’t match our hot tub as it should have and all indications were that it was the sensor. I looked at replacement instructions and determined that this repair would probably take an expert half an hour and would take me at least an entire weekend to try to figure out.
We tried our luck with a few spa people, but some didn’t work on above ground hot tubs and some weren’t available.
Then I busted out Unilocal and found Marin Pool Service.
I KID YOU NOT THAT I CALLED THEM AT 9:30 AM ON A THURSDAY MORNING AND THE JOB WAS FINISHED BY 10:03 AM.
So I called and the receptionist took my name, phone number and address and said there happened to be a truck in my area at that very moment. A few minutes later they knocked on the door and got right to work.
Half an hour later — DONE!
They came, they saw, they fixed it! The hot tube needed to be filled up before we could make sure their fix worked and they wanted us to fill it up and test it before billing us.
I love these guys.

David is an angel! He helped me with an at-​fault emergency repair on a Saturday and was extremely prompt, gracious, and patient about the whole ordeal. I would HIGHLY recommend David to anyone with a pool and/​or hot tub! He’s the real deal! Thank you David & Andre!

I contacted them multiple times about upgrading my control system. Came out the first time, seemed very knowledgable, was to give me a quote than went silent. I emailed and called multiple times after, ignored my emails, phone calls said they would get back to me. Nothing. Maybe they only work with folks that have monthly service.

These guys are great, service and response time is fantastic. I fired two previous pool companies that were simply not cutting it. David Metzger understands pool chemistry and truly listened to what I was looking for in a pool service company. I guess the third one is the charm. I would highly recommend their services.

Their service man, Dan, has been servicing our pool since we moved into the house one year ago. He really seems to know the pool chemistry and has been keeping the water clean and clear. Neat, courteous and punctual.
Also, we used their services to install a railing, a gas fired pool heater, and a pool cover. David, their lead mechanic is competent and really did a great job.

We tried out Marin Pool Service for weekly servicing of our pool in Mill Valley. The receptionist was always super-​nice, helpful and friendly.
The first few weeks of service were fine; however we made the decision to discontinue using them for a couple of reasons. They spilled a small amount of powder chlorine on the front steps and made almost no effort to clean it up.
Second, the pool sweep had stopped functioning because the in-​line filter in the supply hose had become plugged with debris. The pool cleaner, when he visited, he must have not run the sweep to check it’s functioning, otherwise he would have seen it wasn’t operating properly. When he left, the in-​line filter had not been cleaned, and the pool sweep was still not functioning properly.
Other than these two items, their service seems fine. For us, the two previously mentioned incidents were significant enough to persuade us to try someone else.

Just put simply, if I have trouble with my pool or spa they fix it. Dan, my pool guy is great. My pool and spa are done on time and spotless.

I’m a realtor, and we brought David in at the 11^th hour to figure out a problem that was holding up a deal. He was VERY responsive, at a time when it seems to be difficult to get people to respond at all. He helped figure out the problem, which required a lot of follow up over a short period of time. He was on it, even heading out to check the progress without being asked. I’d call him again in a second! We need more people that are reliable, responsive, knowledgable and professional!

These guys are great. Prompt service, fair prices, and they really know their stuff. To call out one individual for praise, thank you David! I don’t think we would have ever been able to get our pool going again without your help. Marin Pool Service is the best!

We are new to California and are happy that we are using Marin Pool service. We have been very impressed with Dan Schmitt’s professional and knowledgable care given. We are proud and pleased by our clean sparkling pool. Thanks Dan!!!

David just came by within one hour of me calling him and was so helpful and friendly and honest. He fixed the motor and gave me tips on cleaning it and spa treatments. There is no reason to look anywhere else. He offers first class service and very reasonable prices.

I was taking care of my pool on my own until my pool pump broke while we were away only to return to algae-​infected water. I tried to bring it back to a swimable state on my own but could not get ahead of it (even with a lot of advice from Leslie’s which turned out to be not that helpful).
After calling a few different companies I chose Marin Pool Service who came out quickly and cleaned up the mess and also did a nice job replacing my DE filter with a new cartridge model. They are now providing weekly service.
I am very satisfied with the quality of the service. The people are very courteous and their prices are very reasonable.
Highly recommended without any reservations.

After finding that many pool service and supply stores are REALLY overpriced and have particularly poor service, I was so relieved and thrilled to find Marin Pool Service. I had Jandy Valve Actuators that were spinning 360 on occasion and draining my spa into the pool. David Metzger came out precisely when promised and fixed the problem. While speaking with him about upgrading my single speed juice hog pump, he clearly explained what an upgrade would look like and gave me accurate estimates and suggestions. I scheduled him to perform the upgrade and IT IS GREAT! I can now control my pool/​spa and lights from my smart phone or any computer and expect BIG savings with this new variable speed pump that truly is whisper quiet.
Thanks for the great work and service David, Saxton and Justin! I HIGHLY recommend you for all pool troubleshooting, repairs and upgrades!

We purchased a house in San Anselmo a year and a half ago and inherited the previous owner’s pool guy. Luckily the pool fill valve broke last week and he didn’t know how to fix it. I called Marin Pool Service — based on excellent Unilocal reviews — and within an hour of arriving, David had troubleshooted the broken valve, showed us that our solar wasn’t turned on properly, cleaned the disgustingly dirty filter, and informed us that we had a saltwater system that wasn’t being utilized. Now our pool is 14 degrees warmer (jumped from 70 to 84 in two days), is utilizing salt instead of chlorine — and our kids are swimming for hours instead of minutes. I only wish that that damn valve broke a long time ago! Needless to say, Marin Pool Service is now maintaining our pool — and their cost is the same as our legacy pool guy. I recommend Marin Pool Service wholeheartedly.

Fast forward one year, Marin Pool still rocks! The service was great over the past year and reliable. My pool equipment started to falter due to age and the electrical connections were corroded with age. After receiving estimates from electricians and other general contractors, I was looking at repair bills totaling thousands of dollars.
Then, Marin Pool service hired David Metzger! Within 30 minutes, David assessed the situation completely and said all of the work could be completed in less than a thousand. He was the only professional that truly understood the relationship between my unique electrical system and the needs of my aging pool. He literally saved me thousands of dollars. I only repaired what was actually needed vs. replacing capital equipment and systems. David came out on several Saturdays just to make sure my repairs were prioritized. When it comes time to replace systems, I will trust Marin Pool to provide me the best value and install in the most efficient way possible. Marin Pool is honest and trustworthy.
In summary, I believe Marin Pool is fair and they go far beyond the call of duty to ensure its customers are satisfied with their service level. They have hired excellent and qualified technicians to take care of their customers. For this area, Marin Pool is the only choice.

Thank you Marin Pool Service for hiring David! As a manager of a very busy community, David serviced our pool consistently and effectively for two years. The pool was always clear and clean, chemicals in perfect range and our equipment functioning as it should. He even helped us detect an underground leak that was causing us to lose 1000 gallons of water a day and was always there for our emergency concerns. David made this part of my job literally «worry free»!
Within one week of David leaving the company who was servicing our pool, our new fiberglass bottom was acid burned with large rust stains, the chemicals were out of whack, the water turned green, the pump and pool light were not functioning properly and the owner of that company became hostile and argumentative, refused to be accountable and offered no solution to our now HUGE pool problem! Instead he terminated his services with us when I asked him to fix it. As the old saying goes, «you don’t know what you have until it’s gone», except I knew what I had!
David is a viable asset to any pool out there in need of servicing and/​or maintenance. His 25+ years of experience, product knowledge and love for the industry shows up in his everyday actions. He is approachable, available and exceptionally professional no matter what and makes the job of keeping the health and clarity of a pool look easy when really, it’s not that easy.
Thank you Marin Pools so much bringing David onto your team and helping me to resume the «high quality» service I’ve come to expect because of him. I look forward to many years of not having to worry about our pool… :)

I’ve got to echo the other reviews — these guys are awesome. We just put in a new pool and had no idea how to operate the equipment or test the water or anything. They’ve been so helpful in sending out their regular guy to treat and vacuum the pool and a also a more advanced technician who programmed the equipment and explained how it all worked to me. They’ve always been unfailingly polite and helpful. I’m looking forward to working with them as we move towards prime swimming months in Marin.

My first meeting was with Tom, the owner’s father, in April who set me up on twice a month maintenance for my spa. He said he had a couple customers who used the service like that. I would be away for 2 months during the summer, sounded like this was the perfect solution.
Our regular maintenance guy seemed a little daffy, but thought it would be ok.
Came back mid August, had health issues that didn’t allow me to use the spa for a while. Spa guy came out 2 Wednesdays in a row-​? hmm Went out to use spa this weekend (Labor Day) OMG! black slime on controls, inside pool cover covered in mold and the chemical fumes made it impossible to go near spa!
Called first thing on Tuesday. New receptionist was nice and apologetic. That was where the customer service ended.
Justin, owner, called me back. Told me they couldn’t come out until Thursday (my regular day is Wednesday) and basically blamed me for only signing up for twice a month. I said why would you sell me something that wouldn’t work? He said they told me they’d give it a shot– !!! Not true at all! He was very arrogant on the phone and not in any way interested in taking responsibility for what happened. He said he’d call his tech and call me back. After his call he told me that the spa had been fine on the last visit and that the tech had had a conversation with me about the spa. Well, I was still in bed recovering until this weekend. Plus he told me that my regular day was Monday and that the tech came out an extra time to make sure the spa would be ok. Sounds good except, my day is Wednesday and clearly, nothing was ok.
Justin was still in the mode of, «I don’t know what you want me to do» and not taking responsibility. You know, there is so much competition and who wants to deal with a company that doesn’t display integrity? And is combative?
So I fired them, his response…“ok, we’ll send you the bill from last month“
Sums it up
There are a lot of companies offering service– keep looking.

Good company to work with. Staff is friendly professional and courteous. Joe knows his stuff about pools. Price is good and they answer the phone when I call.