AT&T Authorized Retailer

I bought a new iPhone 6 at this store a few weeks ago. Less than a week later, I received a message from AT&T to ask me to complete my account for the Phone Insurance which cost about $ 15 a month and that I didn’t want. Make sure to read all the documents very carefully when you go to this store, otherwise the sales person will add features that you don’t want so they can make more money from you!!!
Also, do not forget that it is not a «real» AT&T store, it is «only» an Authorized Retailer, so if you have any problem with your phone, you have to go back to this store, all the official AT&T store will turn you down.
They are the most useless person.

Just left this retail store where I purchased a iPhone 6 speck military drop tested case and a glass shatterproof screen protector. Dropped my phone last week from about 4ft from the ground (just tumbled off my lap getting out of car) and low and behold the the screen gets a spider web crack by the home button. I brought my phone in to see if they could explain why this occurred with such an amazing case they previously sold me and the $ 35 shatter proof glass protector you would think from the prior sales pitch I was spending a lot of money to prevent something exactly like this. The first sales person I talked to simply said the case was not designed to keep the screen from cracking. Really guy? I asked him what does military drop tested imply??? Why do ppl buy protective cases in the first place… He also said I should have bought an otter box. Well the manager reccomended this one! I figured I would wait for management after all he was the one that sold and reccomended both items I purchased. No help from that guy. Zero. He made things worse by taking the shatter proof glass off my phone only to try to sell me a new one. It didn’t work the first time! Now my phone is worse off than it was. Bottom line shotty products and a retail team that doesn’t stand behind the products they have no problem selling. Buyers beware if you are buying they are nice as pie once there is a problem you are on your own and they don’t care period.

Sonny saved the day! We were having huge AT&T problems
Walked into the store at the mall… skeptical, and Sonny, a professional and really calm guy sorted out our top three «how do you??? Questions and deciphered our crazy phone bill. We were covered in gratitude. So glad our daughter in law suggested going in. We are big fans bought new cases for our phones, too!

Your At&T experience is only as good as the representative you work with… Today I was so lucky to work with Lucio. I had some questions regarding my new iPhone, my billing, some poor information I got from 800-​number customer service. Both representatives on duty at 12 noon today were very professional very bright and results oriented. I was impressed and will return!

The store service is lousy. I will not return to the store or do business with them.

This has to be the absolute WORST store around to upgrade your phone. My goal was to just order an iPhone for my boyfriend for Christmas. I went in and Donald was trying to get me to agree to that monthly ripoff plan with AT&T. Of course I said no. I paid for the phone and Donald told me that I would be sent an email when the phone arrived. I picked it up 3 days ago and have yet to get an email. We tracked the package ourselves and when we went in on Sunday night, Lucio said it wasn’t there. We told him yes it is there! He said he never «checked the mailbox». When he went to the mailbox, alas! The phone was there! He also said that since my boyfriend had the old iPhone 3GS, nothing would transfer to the new phone because the 3GS did not have cloud technology. We made him turn the new phone on so we could teach him how, yes, the 3GS DID have cloud technology. I want to get paid for my training of the employees. So while nothing awful happened, these sales people don’t give a rats behind about customer service nor do they know much about the phones or the mail from my experience!

Do not purchase your phone from the store I purchased a Phone on a crossline upgrade in June and they ensure the wrong number now leaving my insurance completely useless for what I’ve been paying for for the last month and I cannot fix my phone now telling me that I have to pay $ 350 for a partial upgrade.

This is the worst AT&T store I have ever been to — the guy’s in the store have this «I don’t give a SHIT attitude» — my Otter box case broke after only 2 months and the «I don’t care guy said for me to contact Otter Box» REALLY? you sell the product– AT&T should back the product. RIGHT? This store SUCKS ! AT&T needs to close that store and put those guy’s on the unemployment line because that’s where they belong.

Avoid this store at all costs and go to the one in San Rafael. They smile lots, they pretend to be helpful but their product knowledge and level of service is one step below unacceptable.
I had several frustrating visits to this store all around the purchase of one phone. I finally got resolution when I walked into the San Rafael store — they were polite, courteous, KNOWLEDGEABLE, and friendly. I felt trusted, heard, and most importantly, they solved my problem.
I recently had a small problem with my newer phone and went into the Vintage Oaks store again (against my better judgement) as it seemed like a small problem — one this store could solve. They did solve part of my problem but there were huge gaps in what they did not accomplish. I did get to witness a sales person YELLING at a customer (who also was yelling).
No. Don’t do it. Drive to a better store.

WOW. A $ 218 bill. WHat can they do, make it $ 190.00 thanks but no thanks. Hello Sprint. Nothing against this location, just about AT&T in genaral. See you later AT&T, even your customer service said I cant belive we dont have unlimitted data. Ohh well, then you miss out on my money. Time to end my contract and not get fucked in the ass by stupid bills. By forever. Nice knowing you but I will be WITH SPRINT NOW. BY BY. Hope the high ups see this, but they dont care, all about the $$$. I will save more than $ 1,000. Later.

BEWARE… when you upgrade your phone… if you are grandfathered in the old unlimited program they try to tell you that they want to give you a upgraded program… it takes you off the old unlimited phone/​text/​internet to a pay as you go and you end up paying a lot more… BEWARE they will do anything including lying to you to get you off your good plan to one that they will charge you …$$$$$$