U-Haul

I had reserved for a vehicle online the day before I needed it for 11:30 am. A 15 foot truck. I had found a moving company that would move me, but their trucks were all out for the day, and I did not have a lot of stuff that I needed help with, but would not fit into my car easily. Any way, I thought it was a bonus when they called at 9:30 am asking if I wanted to go ahead and pick up the truck. Well, the movers were scheduled for 1 pm, so that was too early.
Fast forward to 11:15 when I show up to the store in order to pick up the vehicle. They had given out the truck they called about earlier. She asked if I could come back in a couple of hours as they were not going to have a 15 foot until then. When I asked about my reservation, she said that it was not a guarantee. I was upset. No. I could not come back in a couple of hours. She called a couple of people who had checked out trucks in the size I needed. No one was done yet. Of course not. If they were done, they would have returned the vehicle. At 11:35, she offered a 26′ truck at the rate of the shorter vehicle. I am 5′ tall. Too much truck and my worst fears of my feet not even touching the floorboards as I am driving have come true. Slowest longest ride ever is in my future. I am sure the vehicle was perfectly up to standard, but given blind spots and the fact that I had no one behind me that I knew as a spotter to ensure no one else got too close, I knew that I had to take my time. I am still unhappy, but will take it. 20 minutes later, they finally pull around the truck and I review it for any damages. I am on the road.
I returned the vehicle and that was the absolute easiest thing EVER! Wow. Three whole stars for the return, and not being charged the full price. If the store is unable to guarantee a vehicle will be available for the pick up time requested, then why offer it. And don’t call a customer who has requested a specific time ahead of schedule just to give the vehicle out. I understand that you are concerned with your bottom line, but the expense was added anxiety and stress for myself. And a lot of odd looks from neighbors of a 5′ tall woman falling out of a vehicle that is far too big. Good thing I have driven larger vehicles before and knew what to expect.

Terrible service provided at this storage facility. From day one I had issues. I could not access my storage facility for over 3 months due to a key issue that no one could figure out. Management does not reply to requests for assistant or clarification. Please do not use this storage facility!!!

Two stars because of the convenient hours, fleet of trucks available for rental & proximity to my house, THAT’s it.
The facts:
— I reserved a 26′ truck to haul the contents of my 3 bedroom home to storage for a home renovation project I’m embarking on (the storage review will follow). And while the reservation online was easy-​peasy, picking up the Uhaul truck was a nightmare.
–At the from desk was Danielle, she initiated the process, but then she passed me off to Mr Emile, which I don’t think should’ve happened. She should’ve processed my from start to finish, I know the rules of customer service. Anyway, back to Mr Emile, and I use Mr very loosely, once the pass off occurred, I knew I was in trouble as Mr Emile walked in and was IMMEDIATELY involved in a verbal altercation with a customer that was in place prior to me getting there. I knew this was bad as he was already in a foul mood. I too was recipient of that bad-​attitude & non-​customer friendly tongue lashing. I returned to Danielle & advised I would await her continued assistance, no matter the length of time; she obliged & I was able to get outta Dodge before anything else went awry.
–Uhaul has a great marketing strategy, add an AFIXED dolly & AFIXED moving blankets in the rear of the truck for your use, should this be the case; but know that this comes at a cost.
–Walking around the unit to notate damages not already noted, this was fairly easy, as most were already checked (or XXXed off in this case). Also check the fuel gauge.
–Returning the unit with the proper amount of fuel & free of additional damages is your best bet, even if you have the damage waiver as I read it doesn’t cover as much as expected. And personally for me, dropping off this Uhaul was by far the easiest part of this whole process.
The resolve:
–Drive clean across town for a 26′ footer if needed; I will avoid this location like the plague; especially as long as customer service is NOT the LOAD of the day (whomp whomp, my attempt at a pun/​spin on words).

It worst customer service ever been in a put you on all or hours and then going to Hancock on you manager and employee care less about customer surveys so sad to resent that kind of service from that big company.
I would never recommend no one could use this location.