The Home Depot

Fewer employees to check you out as they want more & more customers to use the self checkout which I hate.

Came at 21:37 and they were closed… ??? Is this normal? If you are say u open till 10 pm you should stay open!!! Ashols

Great. Unless you actually need help.
Unfortunately got more help from random guys trying to hit on me, rather than the actual employees. Paged someone to come help — no one ever showed up.
Taking my money to Metairie.

It is actually the best home depot to go to… always can get help, the staff is acknowledgeble, can guide on the best way to get the job done and the staff is really nice

There succulent, aloe, and cacti selection is subpar (don’t have too mention how their supplier super glues on flowers). The aloe were all rotting. Luckily, I saved a few.

Do not buy an appliance at this store. I purchased a refrigerator that was covered in dents upon delivery. That was one week ago. I sent the unit back and requested a refund. The store will not return my calls or refund my money despite many visits to the store and promises that it would be resolved. I have never experienced such extreme incompetence anywhere.

Follow up. While the local staff rates in my top tier for customer service, their whole system could only be called a clusterf… k. Two weeks go by and we learn that the order was cancelled without notifying the customer or local staff. Two hours of remedial local effort to reorder, involving three staff including a manager, three service desks. During the two week period the price increases, local staff has to adjust to original price with tremendous effort. Have to try three different credit cards and three different contact phone numbers to pay for the new order. It is not possible to estimate delivery. Even their receipt printer went down. Initially tried by telephone, enduring 20 minutes on hold listening to piped in music that must have been rejects from what is played in the store. My supposition is that there are multiple databases accessing every part of the order, in real time, any one of which can bugger-​up everything. Again, the local staff feel like fellow foxhole buddies in this firefight with the sociopathic data gnomes at Home Depot back office. I suggest these SDGs and their mangers beta-​test their system on someone else. We may or may not have window shades in a month. For now, run, do not walk from this business!

While this Home Depot is quite the mecca, it doesn’t help me when I can’t find anything. Yes I can find the plants and yes I can locate the wood, but everything in between is a mystery to me…
I get a little intimidated in hardware stores so I tend to start speed jogging around the aisles so that no dudes think I look helpless and try to schmooze me with their hardware store know-​how or ask me «whatcha makin’?» The worst. This tends to happen 1 out of 3 times if I’m not moving at break neck speeds. Too bad the dudes offering assistance aren’t wearing the orange aprons of the staff or else this would be helpful.
I’ve gone to this location a few times, and maybe the times I’m there is «let’s block off the aisles and look too busy to answer questions» time. I feel like I’m being a bother when asking where to find contact paper for shelving. I get waved in a general direction, where I find a meh selection of contact paper in this ginormous Depot. I’ve also been here before to try and find cedar for a garden box, was directed in the area of wood, where, alas, after 10 minutes of power walking around the wood section was finally told, «oh yeah, we don’t have cedar.»
I just don’t understand how it’s bigger with just as little stuff in the area of my needs as other home improvement stores that are smaller. SO yeah, I’ve experienced better.

Since my Home Depot (RIP Mid-​city Home Depot) closed this had been my go to place for things I can’t source at my neighborhood locally owned hardware store.
Employees are helpful when you can find them.
They have a chop saw and during slow times if you present them with a piece of wood and a cut list they’ll cut it for you. (Good for using Ana White’s DIY furniture plans).
My big thing: Every single time they’ve had a workshop that I RSVP’d for they’ve decided to cancel it and not notify anyone. Not once, not twice but 3! times. Why even bother with RSVPs? Meh. I’ll stick with lowe’s workshops.

I waited 24 hours after the bad experience so I wouldn’t just write a mean review. I want to share my bad experience. For my 60^th birthday I got a 9000 piece
is 75 X 55. So I phoned Tuesday morning and explained that I would be needing cardboard at least 76×56 The young lady was helpful and told me to call back 9PM and ask for Aaron (sp) I phoned and he wasnt in yet so I asked for manager. He wrote down my request and said he would pass it on and I could come the next morning and pick it up. I went in the store went to the cust service desk and was told to go to the other side. I did and NOBODY waited on me, there were 3 ladies behind desk. One was sitting down with a contractor working on his order. Other 2 just ignored me… Finally I looked to my right and see the cardboard with my number. I mentioned to them and asked can I just take it. They replied OK. As I got to the door I decided to ask for help as it was so heavy. The door lady called for a young man several times. He never showed. Finally I asked if I could borrow a tape measure. ITS NOT the right size its 72… grrr SO then I said, maybe when I unflap the box it will be long enough. Now i have been waiting 25 minutes for help just to carry them out. I open the box to my surprise it has stock in it? There are several sheets of plexi-​glass? So again I said to her I need help getting the stock out as I didn’t buy that? She keeps paging and finally a young lady says, Are you still waiting for help? I said yes, so she calls the manager. Manager Avery finally appears and is ready to explain to me why nobody helped me etc.” No thank you I said, I don’t need or want any explanation, I then followed with now I realize why folks post remarks on Unilocal. I continue to tell him that she has paged that young man for 10 or more minutes. Please just remove the plexi-​glass sheets and let me leave. Out I finally went
I get home lay out the cardboard piece and guess what… It’s not big enough? What good does it to do go through all that explaining to a manager if he can’t even measure 76 X 56?
Will not be back there since there are Lowes near us also.

I’ve had days where I’ve been working on a home repair project and had to visit this store up to 10 times in a single day. I’ve had last minute plumbing emergencies where I’ve made it with literally seconds before they close to acquire the items I needed. I’ve generally not enjoyed my visits here and I’ve often grown frustrated with often having to make so many visits here but I’m glad it is here and not far off in the burbs when I have a need for it. The joy of owning a historic shotgun home in New Orleans is the never ending stream of repairs that happen which are also multiplied when its a shotgun double so you get double duty of repairs. I dread my next mandatory visit but I love the fact that at least it isn’t too far away from my home.

Got the hose I needed, and it was pretty cheap too.
But the aisle was blocked off for some reason, even though know one was working around there. I had to sneak past the barricade to get to the hoses.

Convenient location nearby workplace. Generally, I patronize this store because they have a vast selection of products to choose from. The staff is very helpful and they have even referred me to places to shop when items I was looking for were not available at this location.

When I go to Home Desperate, I am either bee-​lining to what it is I need OR I’m looking for a friendly staff person to guide me in the right direction. Last night I went in looking for a few things for a project. Talked to 6 people who worked there. The 1^st man suggested I «staple» my drapes to the top of my closet. The 2^nd person suggested I get some piping cut in the back of the store, lumber section. Lumber guy laughed and sent me to plumbing. No one was there so 2 people in customer service said they’d find the person who could help me w/​the correct saw. Finally met Ronique who is awesome. She came up with the perfect solution for my extra wide closet, cut the pipe — we even sanded and painted some small brackets so that I could finish this thing once and for all. Super friendly, incredibly helpful person. Very sad that she is transferring to another store.

When I wrote my last review in 2011 I had this location confused with the closed location on Carrollton. This is the biggest HD in the area. It has a huge selection of plants and all the wood in the world.
The staff is generally nice and does offer to help, but I’ve never had the customer service that Larissa receives… but she is special.
I don’t really understand why the address is on Claiborne since you have to enter the parking lot on Earhart. Confusing.
But definitely the 4^th star for the great selection of lighting and fans alone.

I have never had a bad experience at this Home Depot. From getting paint mixed to picking up items for work. Most recently I’ve been visiting for packing material and totes. They have a good selection, and prices are on par with other places, expensive! But sadly moving is :/
The service is what makes this location really shines. When visiting last, I was picking out 54 gallon totes and I had an associate help me carry them to the register and then help me to my truck. I was going to carry them out myself, but thank you so much for your help! Whenever that happens it always makes me feel fuzzy inside. Lame I know, but it’s awesome!
Yes the location can be sketchy, but it’s nice to have a friendly atmosphere to pick out any of your hardware needs.

Love that I have a Home Depot close to where I live. The staff could be more professional though. I was buying paint one day and I felt more like I was hanging out at the corner store or stoop down the street. I’m not going to say «that’s part of living in NOLA» because it shouldn’t be any longer. Then there was the time I was checking out in the self-​checkout line. Mistakenly I picked something up that didn’t have a bar code sticker. No one wanted to help me. There were at least 3 clerks standing around doing nothing. Not one of them offered to go get me one with a sticker. I had to run go get one myself. Totally uncalled for behavior. Like I said, I love that one is close, but some of the staff leaves much to be desired. Customer beware!

Review just for the garden center:
Maybe it’s just me, but it seems like it’d be a good business strategy to put more carts right inside the entrance to the garden center. You get there and realize that you’re going to buy way more than you thought, so you need a cart right? Except there’s none to be found and you don’t want to walk all the way back to the front entrance to get one more. Luckily I asked a store worker for help, and he very graciously emptied one being used for storage to give to me.
Potting soil — if you get the no-​name brand — was cheap. About $ 3 for one of those big bags you can only lift out of the cart long enough to get in your cart. They had a fairly decent selection of seedlings too, so I picked up some basil. More expensive though than the seedlings for sale at the farmer’s market.
Nothing to write home about but it’s a functional and decent store.

This is a good one to go to get things for building anything you want. This is a good sized store with quite a few options for things you need. Most employees are helpful, or they can get some one who is helpful. If you need supplies for your home renovation, this would be the place to go. If you need help figuring out supplies for something custom, such as cast concrete counter tops, you should do your homework before going, then they can lead you in a better direction.

This location should get married to my crappy bank since they have so much in common. Mainly wasting copious amounts of my time. Also their employees must not need any experience, training, or customer service skills. You know that feeling you get before you ask for help and you see the employee literally shut down & start shaking their head before you’ve said 2 words? It’s infuriating & the staff at this location is notorious for this!
I needed to fill holes in a terra cotta tiled wall. The flooring guys said I needed to GO TO A PAINT STORE and get a paint that matches the tiles. I asked why the paint department couldn’t help me with that. He pointed me in that direction & I left. I quickly found the paint «specialist» & attempted to discuss my needs. She not only immediately told me she couldn’t help but that I needed an actual sample of tile or there was nothing she could do. Once I found a similar sample all the way back in the tiling department, the only one they had was the display. Which wasn’t going anywhere. I settled on something close but when I walked back to the paint station, the same woman rudely pointed out that there were too many shades in those tiles to match just one color & TRIED TO SEND ME BACK AGAIN!
By this time I was livid and requested a manager. Apparently I wasn’t asking the right questions. The manager was assisting another customer so I waited nearby. I watched as the manager himself dropped a part which shattered on the floor. He waved it off by telling the customer he could just go buy it discounted. So as the man struggled to piece it back together, the manager then turned to help me. I informed him about my frustration mainly with the extremely rude woman. He laughed it off as if to say, «That’s our Nina!» What the hell. He was a little more help in the fact that he could at least get her to make an effort to match the tile I was forced to settle on. I suppose she was bitter about being made to work and once the manager was out of sight, she made me wait about 20 minutes for my tiny can of touchup to get mixed.
This place is worthless. I’m forced to keep returning because my job requires it. In which case I’ve quickly learned they’re slow to restock, no one there wants to work, and it’s true (as Taylor S. mentioned), the male employees are stupid about the ladies. To the point of complete distraction. They must have zero standards and don’t know when to stop. So if the only choices for help here are the abrasive, lazy female employees, the incompetent managers, and the overly desperate male employees, this Home Depot should be avoided altogether if at all possible.