The Appliance Guys

UPDATE: After reading my negative Unilocal review, Will from The Appliance Guys (the owner) thought it was appropriate to call me 6 times from 11.18pm on Friday 12÷4÷15 to 12.33am on Saturday 12÷5÷15. I’ve uploaded pictures in the comments as evidence. He also sent me several threatening/​harassing text messages where he called me a «stupid bitch» and spelled out ‘FUCK YOU’ in individual text messages, one letter at a time.
This is after I’d paid him in full and (finally) received the service I asked for from Sidney, a very pleasant guy who contracts for/​with Will. I reiterate: this unbalanced, unstable BUSINESS OWNER called me in the middle of the night to harass and threaten me 15 days after service had been rendered and paid for.
I’ll be going to the cops today. I suggest other people avoid The Appliance Guys like the plague.

Do not be fooled by that one star. They deserve none.
In fact they deserve to be charged with harassment.
I called a repair man in to look at my fridge. I called him because he was late for an appointment, and he said he was running behind but would call me 30 minutes in advance to heading over. He called me at 4:30pm without any advance saying he was at my house then got mad because I wasn’t there. I arrived home 20 minutes later and he said he finishes work at 5 so wanted to get it done quickly.
As a house rule, everyone who enters the house must take their shoes off. When I asked him nicely to take shoes off or put booties on, he complained the entire time that he has a bad back and it’s hard for him to bend over. Sorry, but not my problem. Also, being an appliance repair guy requires you to bend, kneel, squat, crawl etc, does it not?
After he tried to charge me double the amount I was proposed over the phone, I refused to pay it and paid the original amount quoted. He was supposed to order parts needed for my fridge. After 5 days and not hearing back I called and spoke to William, who I guess is the owner.
He was rude, racist and inappropriate asking me if I was Muslim, or from the Middle East. He then started cursing me out and telling me to «go back to Syria».
I am beyond offended at this ignorant display of racism and bigotry.
He then had the audacity to text my personal phone from his business phone. I don’t even want to repeat what he said to me.
If he contacts me again I will call the police.
Stay far away from this joke of a business.

I made the mistake of calling these guys based on high Google reviews, which I now believe MUST be fake!
Charged me $ 100 to do basically nothing to fix my stovetop igniter issue. Said they’d give me a quote to remove the stovetop and diagnose further. I called twice when I didn’t hear from them and they never followed up. By that point I had read all the negative reviews on Unilocal and decided to cut my losses! Will be taking my business elsewhere!

If you look elsewhere on Unilocal,you’ll find «The Appliance Guys» with a different address (
). Obviously they got so many negative reviews that they thought they’d start over with a different account.
Regardless, my first and only interaction was on the phone. Needing to fix my window AC unit, I asked whether they could provide that service. After three rounds of
Appliance Guys: [unintelligible mumbling]
Me: What?
I finally figured out what the guy was trying to ask. He wanted to know how big the unit was in BTUs. It didn’t matter, though, because as I was trying to find that information he became frustrated and hung up on me. I sent some feedback expressing my displeasure and received the following reply via e-​mail from one William Meyer:
«Why don’t you educate yourself more about thing things [sic] a guy should know not like a woman.»
That e-​mail says more than I could ever say in a review, so I’ll leave it at that.
Avoid this company at all costs and note the slew of horrible reviews on the other entry I’ve linked at the beginning of this review.

I have had such a horrible week with this company that I felt it was necessary to post a 1 star review. I found the appliance guys online and noticed that they had 4 ½ out of five stars acc to google. Had I scrolled further down, I would’ve seen all of the negative reviews on
…
Will at the appliance guys was polite enough over the phone. He said he was going to be at my house by three or 4 o’clock on a Friday afternoon, and called around 6 PM to say that he wouldn’t be able to make it. He was supposed to arrive the next morning. He actually called me at 9:30 AM saying that he was getting moving, and planned on being at my house at noon. He arrived finally around 130 and dealt with my husband, because I was lying down with the baby. When I got up and asked my husband how it went, he said that Will was extremely rude to his helper and «berated him.»
Even though he got his diagnosis of the problem with my washing machine wrong, that didn’t upset me. What upset me was his utter lack of respect for my time and any sense of urgency whatsoever to fix my washing machine. Twice, he promised me he would have the new part the next day and simply didn’t show!
The closest he came to showing up on time was 2 ½ hours late, and the latest he ever was was a day and a half late. He was not communicative with me at all when he was late unless I contacted him to see when he was coming, and he never contacted me or called when he said he would. I Wonder if I would’ve ever heard back from him after the first day had I not followed up with him over and over again.
He was supposed to call me this morning and have me call the parts company and pay for the part over the phone because he said he couldn’t pay for it upfront. I found that odd, but just wanted the machine fixed so I was happy to do it. I didn’t hear from him at all until I called him this evening. When I called him and asked him if I was supposed to call the company or not, he said, «I’m going to have to deal with that tomorrow.» After a week, literally seven days, of going back-​and-​forth with him and still having a broken washing machine, and being strung along day after day, I told him I had had enough and was going to use another company.
Y’all, I am reasonable and I am patient but I am beyond frustrated with Will at the appliance guys. I don’t know if he had the best of intentions or is just struggling with his health or something else, but I want to do you a favor and spare you your time and your sanity.
Will, I have read your responses to some of the other commenters, and think you will agree that I have been very reasonable and very patient. I’m sorry to leave you a negative review, but your poor time management is unprofessional and unacceptable.