Safe Spot Pest Control

These guys are real pros. I used them about 4 years ago when I found roaches in my apartment. They charged a standard one-​time fee and came back as many times as it took to get rid of the pests. I used them again a year ago to take care of some routine pest stuff in a different house. The technicians are always on time, courteous, and professional. The office staff is also excellent. Good prices and really unbeatable service.

I moved back home to the city 3 years ago and took over a contract with these guys from the previous owner of the property. Since then I have purchased a second property and continue to use them for both. They are very friendly and courteous and I feel as though their pricing is extremely competitive. I have had two pest «emergencies» in the past 3 years and these guys have shown up the day after my call (which is usually late at night) and sorted the issue relieving a great deal of concern in the process. Knowing how they have treated me so far and how they handle my «emergencies» I am more than happy to write a check every year to renew my contract with them.

Safe spot was hired to treat termites during rehab of my house and so I continued to pay them for a renewal annually afterwards. This year, although I paid them, they did not conduct the actual treatment and my house was hit with termites. The owner came out himself with his workers for one of the treatments to repair this situation and admitted fault in not providing the renewal service even after cashing in my check a few months earlier. He had the house sprayed with termidor, underneath and conducted an inspection. A month later, I discovered a soft spot under a piece of furniture I was moving and then the wood immediately crumbled. It was not even a foot from where there was original damage. I requested he came out again but he did not accompany his workers. His workers determined that it was old damage and probably not a new infestation, since no bugs came out. They agreed with me that it was probably related to the initial infestation, in which I and they saw bugs crawl out. When I requested over the phone for the owner to pay for the replacement of the floor boards, he changed his mind and stated that the damage was not because of the termites but water damage. When he said this, his workers started staring at the ground and could not even look at me with a straight face.
I called the general contractor and the developer to inform them of the owner’s claims. The developer stated that Safe Spot had already fallen behind on a number of houses they own for the annual renewal treatment. I called the general contractor who stated she already started using someone else because he did the same thing with their office – he claimed water damage after he had already admitted that it was termite damage when the damage was bigger than he thought.
I was initially eager to support a small local business, especially one registered as a DBE (disadvantaged business entity). But Safe Spot has regularly failed to keep up with the business it gets paid for, and when damage occurs because of their lapse, the reaction is to deny liability if the damage is bigger than the owner first thought, even AFTER admitting wrongdoing for lack of service despite getting paid.
If you want termites, give them a call. Otherwise, pay someone else to actually do the service that you pay for.