Royal Cakery

What an awesome experience! I just had my tasting for my wedding cake and I couldn’t be more pleased with the professionalism and warmness with which my entire party was met. The cake was amazing (I took a box of my samples home!) and they really went out of their way to make sure I got the most for our money. We’re planning from out of town and this was definitely worth the drive in. We all left with huge smiles on our face. I know they will help to make my big day perfect!

Absolute worst customer service I’ve ever experienced in my entire life. We made an appointment for a cake tasting for our wedding, and when we walked in, the grown woman handling our tasting took one look at me and my fiancé and said have a seat, no greeting or welcome, so I was already on edge by how we were treated. She was very impatient and annoyed while instructing me to fill out the consultation form, even grabbing the pen out of my hand. I was tempted to walk out of the poor excuse of a business at this time, but instead took a couple deep breaths. I am convinced that the person helping us was discriminative based on our age and race, and I will be reporting to the BBB. I begrudgingly even paid the $ 20 consultation fee (which was probably put in place so they could still make money off the large sum of people who don’t use them, due to their lack of customer service.) I emailed the owner my complaint, receiving no response. Therefore, I will continue to tell all the brides I know about my terrible experience. Don’t waste your time driving all the way out there. I stand by my first impression that this business is highly unprofessional and has no integrity. Service of that kind would never be tolerated in the public arena. Do not recommend for my worst enemy to have to sit through a consultation and feel oppressed the entire time.
1 star because I am forced.

My mother paid $ 1700 for her wedding cake back in 2013. While the cake was pleasant, not only was the owner’s customer service terrible, but the cake had the wrong filling. We did not complain because we were caught up in a hectic wedding week. However, I am finally getting around to writing a review. The owner (if it is the same one from ’13) needs a reality check; someone needs to tell her that she is running a supposedly professional business and should act as such. Also, that is entirely unacceptable to mistake the filling of a cake. After going to other weddings, we’ve concluded that for that service and mistake, that we were robbed. That place needs to rediscover what it means to be professional as well as how to properly handle orders. Many of these orders are weddings aka one of the biggest days for most people!!!

Easily one of the most unprofessional groups of people I have ever tried to work with. Short story: We gave them a deposit of $ 500 to do our bride and groom cake. The bride cake was estimated at $ 1200 and the groom cake was estimated at $ 300. After a series of unforeseen circumstances we decided to only have our groom cake done by Royal Cakery. I even told them they could keep the remainder of the deposit as a bonus because they complained that they didn’t know how to refund us. (not sure why they can’t figure that out) Then within just a few weeks of the wedding — she took our contract, scratched out the $ 300 price and wrote $ 1100 and sent us the balance. Her only explanation was that she didn’t think at first it would be that difficult.
We decided to work with someone else and were VERY VERY pleased with their service. Royal Cakery refuses to answer any emails or phone calls on this matter and they even refused to address the Better Business Bureau of Louisiana when I filed a claim demanding our deposit returned. They kept our $ 500 for doing absolutely nothing but lying to us and giving us the runaround for 6 months.

The two stars given here are strictly for the fact that their cake is really good. Probably the best chocolate with chocolate French buttercream I’ve ever had. My wedding cake was beautiful and delicious. For the past three years, I’ve tried to give them more business but their absolutely HORRIBLE service and record keeping has not made that possible. Emails not answered for weeks, phone not answered, phone answered rudely, orders consistently late… If my sister didn’t check on her ordered a couple weeks before her wedding, she would have had someone else’s cake. The lack of customer service is a direct reflection of management’s lack of appreciation for the business they have.

If you are considering Royal Cakery, stop what you are doing and contact Pure Cake NOW. I did not use Royal Cakery for my wedding cake because they lost my reservation. Several months before my wedding, I went for a consultation and tasting. I assured the owner that I had no other appointments; I wanted to book Royal Cakery for my wedding, and I was willing to sign a contract and pay a deposit if necessary that day. Not necessary, I was told. Contact us a few months before your wedding to finalize your design, she said. All I needed to do was complete a consultation form. As instructed, I contacted the bakery a few months before my date to finalize design and to remind them of the specifics of our meeting – number of guests, flavors, colors, etc. I received an email saying that they were booked for my date. Thank goodness I had NOT paid a deposit – with that type of record keeping, who knows if I’d ever get it back! I didn’t have time to spare to argue with them. Fortunately, my planner contacted Pure Cake as soon as I let him know about the cancellation. Pure Cake is far more delicious, and their designers are more creative. Sure, Royal Cakery could probably make anything from Pinterest, but then, that’s what you’d have – a cake that looks like everyone else’s.

Our red velvet wedding cake (with French buttercream icing) from Royal Cakery was one of the highlights of the day. It was beautiful (just like the reference photo I sent), and – not exaggerating – it was the BEST TASTING CAKE I have ever had in my life. I would give 10 stars if I could! Can’t wait to get another red velvet cake from them one day… maybe for our anniversary!

WORD OF WARNING TO BRIDES LOOKING FOR A CAKE!
If you have more than $ 1200 to spend on a wedding cake for 250 people, please disregard and drive out to New Orleans East… I’m sure you’ll find exactly what you’re looking for.
Okay.now that the normal brides-​to-​be on a budget are still with me… do NOT waste your time here. Sure their cakes are beautiful, sure they’ll taste alright, but you will leave heartbroken and in tears if you make this your first stop… and your fiancé will be pissed that he just drove all the way out there for nothing.
So…here’s how it goes. «Oh sure honey we can make any cake you want» …then they bring out slices of cake and glasses of milk. It’s good… but I thought that Haydels was way better (and I found out ¼ of the price). Then they spend an hour designing your cake… then, comes the part when you ask «so…how much is this?» They give you this astronomically huge number (mine was $ 1200) and you start thinking «Oh my goodness… I’ll never be able to afford a cake! Is this how much they all are???» And you start telling them you’re on a budget and asking how to cut corners… they pretty much tell you its impossible. Haydel’s did a much better job and are accomodating to people of all pocketbook sizes.
So if your daddy warbucks isn’t footing the bill, and if you’re not trying to impress your friends with the place you got your cake from… do not even think about going here. Seriously… I cried for an hour… I wish someone had warned me.

This is my family’s go to place for all of our birthday and celebratory cakes. If you dream it, they can make it and the cakes are always moist and rich.

I had a dream for my wedding– have chocolate wedding cake with poured icing (the stuff on petit fours). My mom and I discovered Royal Cakery and went in for a tasting. Not only was every cake we tried more delicious than the next, they were more than happy to design a cake no matter what. Their prices are reasonable and after you order the cake you want, they do the rest. The designed each layer to how I wanted it to be. They delivered the cake in a timely manner, put the cake pulls in, and it was perfect!