Rooms To Go Furniture Store – Metairie

The furniture at this place is about what you’d expect, maybe a little better than most cheap furniture. Some of the styles are outrageously tacky and some are not so bad. The whole Cindy Crawford/​Sofia Vergara thing is weird, but I guess they bring in customers. I have my suspicions about whether either is a furniture designer. ;) Any, I bought an inexpensive «faux» leather sofa for my office. It’s actually quite nice, and I’ve received many compliments on it.
The real downsides here are the questionable selling tactics and the terrible customer service. When I was talking to the salesman about my sofa, I was told it had a 3 year guarantee on stains and an unlimited supply of stain remover. So I’m thinking «that’s cool.» When I went to pay, I noticed there was an extra charge of $ 69 for the guarantee. I challenged the salesman on this and he said «Oh I didn’t tell you there was a charge for that?» Right. So I had it removed. A friend told me her elderly dad had just bought a chair from here. She looked at the receipt after hearing my story and sure enough there was an extra charge for the guarantee which they had not mentioned to him and which he didn’t notice.
We then made arrangements for delivery. Or so I thought. The salesman screwed up and didn’t enter it in the computer. So no delivery when promised. I called the main number to re-​schedule delivery and then called the salesman back and asked if he could expedite delivery. He said he would check and call me back. Right again. I never heard from him. I will say they came on time on the new date and the delivery personnel were extremely helpful.
So the bottom line at this store is decent cheap furniture but terrible customer service and questionable selling tactics. So watch your back if you come here.

This was the worst retail experience of my life courtesy of salesperson Janine Ruddock. My husband and I were shopping for some furniture for a second home in a rural area near San Antonio with limited delivery options. We clearly stated this, and Ms. Ruddock said it was simple to transfer an order to the Texas store. We agreed. Big mistake.
First thing I noticed when the bill was rung up was the delivery charge of $ 499.94. I questioned this, and Ms. Ruddock said she knew it would be high. (I had already checked into delivery, and it looked to be well under $ 200. It was actually around $ 140). When I persisted she said that the San Antonio store would adjust the bill. Also noticed that I had been charged $ 128.98 for «Force Field Protection» on sofas without my knowledge or consent, and that the sales tax was 2% higher than it should have been. I was most concerned with the delivery overcharge, but wanted to double check before demanding a correction.
I verified the delivery charge online and attempted an e-​chat with a RTG rep. She said I needed to talk to the store. Ms. Ruddock again told me that the Texas store would correct the delivery. She said to send her proof of the proper sales tax for the unincorporated area, and she would correct it with the national office. I did this; she did nothing.
When I got delivery confirmation I called customer service to try to get connected to someone in the San Antonio store who could correct the charge. (Seems the charge had been calculated as delivery from New Orleans to Texas.) I was told someone would call; no one did. Called back a couple of days later — no call. Finally called the New Orleans store trying to speak to Ms. Ruddock. Luckily this was her day off. The manager told me that the New Orleans store needed to correct the invoice. I had been lied to by Ms. Ruddock several times. Manager said she would issue a credit for the overcharge, plus the worthless fabric protection I had not agreed to.
Ten days later I had to call back because my account had not been credited. Finally got this done. I will never again use a store with sleazy, lying salespeople.

Worst experience ever! Went in today to try & apply for credit & Mark stopped us at the door. He basically told us to go to the outlet on the Westbank because it was «cheaper.» He didn’t even give us a chance to look around or fill out the app. He just assumed we didn’t have money! Don’t even waste your time. I wish we had never stopped by! If i could give them no stars I would!