PetSmart

I love Petsmart grooming, I have 3 poodles and they are my life! They have only gone to Petsmart sense they were puppies. Nichole is the one that we request, she’s the best :)
petsmart in general is a great place, always clean and orderly. And management is great. Staff always willing to help and friendly. We go to Elwood location :)

I took my Papillon, Cayden to the groomers today! Gina was his groomer. She did a wonderful job! It was my first time at this PetSmart. I was nervous about leaving my baby with a stranger… but Gina made me feel comfortable. I have never taken my baby to a groomer before because I usually do it myself. He looks soo handsome. She recommended the add on package of teeth brushing and whitening for coat. It took about 30 minutes or so. I come back to pick him up and he’s just beautiful and glowing. We did the basic sanitary trimming. It was easy to set up an appointment. I actually called this morning and they fit him in. There’s also the option to schedule online but I was unable to log in.
Make sure you check in and use the Groomers coupon!
The store is clean… does not have the «pets» smell like other places. They also had dog and cat food on discount… score!

Dear PetSmart store located in the Elmwood Shopping Center on Clearview Pkwy.
I have had an aquarium ever since I was a child, and still have one to this day at the age of 53. We just recently moved to Metairie, and your store was closer, so that is the one I CHOSE to do business with. I know you get your fish shipped in on Thursdays, so that is the day that I like to buy my fish, due to the better selection at that time. While I was in your store, a woman (not a lady) came out of the back and asked if I need help. I told her yes maam, and proceeded to tell her which fish I would like to have. I was told that those fish had just arrived today, and were under stress, so she would not be able to sell them to me until Saturday at the earliest. I was appalled by her lack-​a-​dasical attitude, and her unwillingness to help out a customer who has shopped at PetSmart for years. I left your store without a purchase, and went directly to the location on Veterans Memorial Blvd.
At this location, I encountered a young lady who was very helpful, and also mentioned that the fish had just recently arrived, and may be stressed. She asked me how long I have had fish, and how big my aquarium was. After talking with her for a couple of minutes, I picked out the fish that I wanted, and proceeded to the counter to check-​out. I purchased 35 fish from this location, and still to this day (over 6 months later) still have all 35 fish living, and thriving in my aquarium.
Thank You very much Elmwood Shopping Center location for such horrible service, with an attitude, because I have discovered another location, with a much friendly staff, and actually easier to get in & out of drive wise. I shop at the Elmwood Shopping Center quit frequently, as I like the Home Depot, and other various restaurants within the plaza. However, I will stop in at Anna’s Linens, right next door, but I will never cross the threshold of your store again.

I’m done with them. Until they learn how to clip nails I will find somewhere else to bring my dog

This Petsmart on Clearview Parkway in Harahan or Elmwood area sucks! I tried to use a coupon on my iPhone email to buy dog food, and the manager Randy acted annoyed and repeated to me several times saying that he will honor my coupon from my email this time, but the next time I would need to print out the email on paper. That’s fine for me to print it out, although it sucks for a manager to act all annoyed and repeating himself. I don’t buy dog food from Petsmart anymore, because it seems like the managers at Petsmart get annoyed or throw a fit on coupons. I think the blond hair manager Amanda from the Petsmart in Metairie was a real bitch when I printed a coupon that was emailed to me, and she started accusing me in an angry tone of bringing in a fraudulent coupon. I don’t usually have problems using coupons at Walmart, and the managers at Petsmart seems stingy when I try to use a coupon. I will never shop from Petsmart again.

Very disappointed customer! I called to schedule grooming services and was given an appointment time. About an hour before the appointment «Amanda» calls to tell me she does not feel comfortable grooming MoJo and will I accept another time for tomorrow. My first response is why was I not informed when I picked him up from his last services that she had a problem with him. Now mind you, she no longer feels comfortable because he moans or wiggle a little. He never bit her or physically attack her. MoJo has been getting services here for almost two years and at a pet store in Mississippi and I have never received complaints. I tell her fine if you don’t feel comfortable schedule me for 12:00p the next day. She proceeds to schedule MoJo for 8:00a. They call and inform me this morning about his 8:00 appt I immediately tell them it was rescheduled for 12:00p. Without any accommodation they tell me we can’t service him after 10:00a. I feel, they should make allowances since they rescheduled incorrectly to begin with. Will have to find another grooming location in New Orleans when I’m here.
PetSmart in Harahan, LA (Elmwood) your grooming department needs better communication and better customer service.
–Dr. A

So I’ve got to very long-​haired weenie dogs, Vienna Sausage and Oscar Mayer, and they get a little crazy hairy with dreads, sticks, and other unidentifiable objects that cling to their little bodies like lint brushes. I know it’s downright unbearable for them to live as what looks like Tribbles from Star Trek, so I get them groomed.
My uncle had suggested the Petsmart on Clearview so I’ve actually been there twice now. You always need to show proof that they’ve had their rabies vaccinations so don’t forget that paper. There is a separate little section in the front for grooming that’s pretty clean. I was met by a very sweet employee that asked me all sorts of questions but never tried to upsell me. She greeted the pups, and I guess was checking for any weird temperament, but they were pretty mellow at the time.
Since I had been there before they were already in the system with hair length preference, but they have a funny chart showing various hair lengths that you can pick from, as well as other interesting options of spray color tattoos on the dogs… These wieners just needed a good, clean shave.
They called me two hours or so later to scoop them up, and they looked SO GOOD! No more dreads, sticks, and other unidentifiable objects. They kept their tails and ears long, and I could actually see their little feet now! I never knew they had paws! I thought they just had 4 little mops attached to their feet.
They went over their Pawgress Report Card with me that talks about their Skin, Coat, Ears, Nails, and Teeth pointing out the services they provided. There are a ton of coupons attached as well. For the hair cut, nails, filed, and a complimentary ear cleaning noted on the pawgress report it was $ 52 each. Vienna, the saucy one, was so happy or pissed that she looked so good, I have no idea, she crapped immediately upon exiting (which I picked up with their handy doggy bags and promptly threw away).
The only thing, I checked their ears and they both had pretty dirty ears, and it says on the report that they were clean, but that they also used ear cleaner. Hmm. I would suggest checking before you leave just to make sure that wasn’t a missed service.
It’s a half month later, and the pups still look great, so I’ll probably continue doing this one a year at Petsmart.

This is your typical PetSmart, offering up a variety of pet supplies and services. Being a big-​box store located in a shopping center, there’s plenty of parking. The store itself is very bright and clean on the inside. Navigating around the store, even with a pup, is pretty easy since there’s clear signage and ample space to maneuver around.
Since I no longer participate in the Banfield vet clinic services, I simply come here to pick up poop bags and get Milo a PAWdicure every few weeks. The staff in the Grooming Salon seem really nice. However, there were a few things I noted during our last visit that made me raise a brow in questioning…
(1) Instead of putting my dog ontop of the grooming table with his lead in the restraint apparatus (as he’s used to), they kept him on the floor to work on his nails. This caused them to have to stoop down on the floor and provided him with the opportunity to lay down in submission/​wiggle around a bit, making their job harder. Maybe since he’s a bigger dog (65lbs), she didn’t think he could handle the grooming station well?
(2) While the lady whispered sweet, calming words to my dog, and laughed when he went limp, there were a number of groomers just standing around watching. No offers for assistance, which clearly would’ve helped make my groomer and dog’s lives easier. In fact, no one moved a muscle. Instead, another groomer came from outside of the salon, saw what was going on, and immediately went to assist. Apparently some staffers missed the whole «working as a team» part of their training.

Banfield let me bring my dog in the same day. She has been digging & bitting her butt for days. I did everything I could think of to help her. I seen online it maybe her anal glands sure enough thats what it was. She hasn’t done it once since getting home. She’s a happy baby, thank God! I am so happy I took her. There are a lot of good sales inside the store. I got this crawling through tube reg $ 19.99 for only $ 4.99. Everyone was very helpful too.

Typical big box Pet and Pet Supply store with plenty of parking. Store is always clean, which must be a challenge as there are always people walking their dogs in the store. The store has an easy layout to find what you need and the shelves are always stocked. Staff is helpful. I have a Monk Parrot (Quaker) that’s picky about what he eats. They have a package of bird seed that he likes. It’s also a great place to restock on new koi and goldfish for my pond after the local wildlife feasts. About once a year, I have to buy a new load of fish.

Stopped here on my way home from class, and boy! Was this a big change from the Petco near my home. The shelves were FULL of items in all price ranges to treat the horrid fleas Lola has picked up from being outside. The Petco location on Tchoupitoulas looks like it’s run by a former Soviet block country; empty shelves and long, slow lines of forlorn customers.
I found crunchy-​granola stuff to treat her fleas that didn’t kill my pocketbook, and all varieties of her canned food, which is also less expensive here.
Apologies to the staff — the girls kept smiling even when I berated them for not giving me the proper discount. And yes, the customer can be wrong.

PetSmart is, sadly, the only place I can find AvoDerm cat food.
I usually order it online, because it’s significantly cheaper than even sale prices at PetSmart, but sometimes I forget to order it until it’s too late. Then I’m forced to run to PetSmart and spend an absurd amount of money on Avocado-​filled indoor weight control food for my obese and dandruffy Buddha cat.
The cashiers are never quite as friendly as the ones at the local pet stores. The entire store always smells funny too. Yeah, I know, they have birds, fish, and rodents, so I should probably expect this, but it’s a really strong smell.
I really just don’t like going to PetSmart… period. However, if it saves me from listening to a whiny cat while waiting on a large cat food bag shipment from Amazon or
, I guess it’s acceptable.
Three stars for at least carrying AvoDerm, and for sometimes making the price tag slightly more bearable with sales. I can’t do 4 or 5 because of the prices, the relatively unfriendly staff, and the smell that I have to endure when I visit this place.

I have three tuxedo cats. They are always hungry and they poop, a lot. When the first one showed up at the door he was fed the good old somewhat cheaper brand of dry food found at my old neighborhood Winn Dixie.
Cheap dry food = gassy cat. Like jumped in bed with me and the girlfriend, turned his back to us and ‘prrrrrrrft.’ That’s a mood killer if I’d ever known one. The vet recommended Science Diet and thus started my regular trips to PetSmart.
Now most days it’s me and three cats. They are simple creatures, they only need a water-​bowl fountain, a little Fancy Feast twice daily, Science Diet in their nibble bowls, a lap to sit in, and clean litter in the box. Such the hard life…
Litter and Fancy Feast? No problamo pick that up at Walmart. I might be able to find the filters online but I’ll grab a pack as needed when I pick up the big ol’ bag of the Science Diet.
This store is rarely out of the indoor formula (and the indoor formula is cheaper than the light sensitive stomach, go fig). If they are out of the big bag, they at least have the middle sized bag to hold off the ravenous beasties so they don’t attempt to eat me out of house and home… or poop in my shoes. Fortunately, neither has happened… yet.
The cat section is in the back left corner, and there is plenty of everything from toys to trees, carriers to catnip, and food, collars, litter, treats, carriers, grass in seed or grown and even fresh catnip at the registers.
One thing I like about this store is while they usually only have the one check-​out open about the time I get there, they don’t let the line get long and quickly open another register as needed. I’m in and out with my 15 lb. bag of food.
Quick note about the green areas in the parking lot, avoid them, there is only so little green area, and so much of a chance to well you know.