Perrier Party Rentals

terrible website, don’t accept credit cards, don’t deliver to residences on weekends because they’re «too busy,» materials look cheap. When i saw on my invoice that they don’t return deposits for THREE WEEKS, I knew they had no intention of ever returning my deposit. Not only did they not return it, they demanded more money after claiming i «ruined» their tablecloths which got wet after my event and before they came to pick up (apparently they never heard of bleach). Since i had to buy the tablecloths AND pay the rental price for them, I asked to pick them up. Guess what? I washed them and they’re mildew free. Who needs $ 700 worth of tablecloths? Extortionists.

I rented a 36X36″ folding card table, two white chairs, a tablecloth, and napkins for Diner en Blanc. The total for all of these items was a little over $ 25.
I had to pay a $ 25 deposit to rent from them, so for everything I paid just over $ 50. The deposit is returned 21 days after you return the merchandise. I recently received my deposit, so I can say that I had a positive experience renting from Perrier.

I’ve only used on event rental company, and this was it. I expected it to be easier. They’re not big on using email. I got better responses when I called.
Once I called, it was easy to place my order. They did ask me to FAX them a layout that I wanted for my tables and chairs… I don’t have access to a FAX, so I was able to email them.
Billing is my issue with them. They only MAIL you bill after the event for damages etc. Because I was a part of a student org, bills get lost in the mail when you don’t have a real mailbox. And our turn around time for a check is a month, while they have a policy to pay within 15 days of billing without late fees. So I asked them to make an exception, and I’ll pay you up front for costs, and then if there are damages, email me so I can pay you. No hitches up to now. I got a message that there was some damages to the linens. I emailed and called (leaving a message) to remind them that I’ve already paid the upfront costs, and looked at all the linens, and there were no damages. Out of sight out of mind when I did my part. I figured that they took care of it. I didn’t hear back from them until 2.5 months later when the finance person in another department emailed me the bill for $ 45 for 1 damaged linen. What was I to do at this time? I just paid it.
A year later, I almost forgot about it until someone mentioned event rentals, and it all came back.