NOLA Food Delivery

Used these guys to order some Dis & Dem. They do have a surcharge, which stinks. But you have to expect that for an independent delivery service. It was relatively quick, and I go the confirmation email after just a minute or so. If I’m feeling especially lazy, I’ll go with them if I need to.

Sometimes these folks are the only game in town when you don’t want to go out and get yourself dinner. But beware if you order: no order confirmation, and food routinely arrives 2 hours or more late for restaurants that are a mile or two away. Yes, I am lazy and should just go get it. Sometimes, I’m busy, though, and can’t get out. I suppose that’s what peanut butter and jelly are for.

Where do I start. If I could give NFD negative stars I would. No wonder they have only 2 stars on Unilocal.Here goes:
— Apart from the fact that they charged me for deliveries that were never confirmed on their website, two separate delivery guys came with orders that were not mine.
— if you order, like me, you will receive zero confirmation that your credit card has been charged. You only receive a notice that your order has been received and your order is being processed. They actually have to contact you to get your credit card information. If your card is not on file, which mine wasn’t. When your card is finally on file you will receive an ‘order placed’ confirmation but not a ‘credit card charged’ notification.
— hilariously enough, they actually discourage you to place an order during Saints Game days. I guess because it is too much for hem to handle. First they tell you on their website that your order may take over 1.5 hours and that there is actually no guarantee your food will arrive timely at all only that it will be warm. THEN after you’ve been warned via their website, they remind you that you STILL may not want to order because it’s game day. I should have listened to avoid the charge for an order I did not want and moreover had to send away when a delivery person brought it to me.
— Finally, after speaking with the young woman who placed my order about the additional charge, I was transferred to her manager who would not let me speak, told me to calm down, and agreed that she didn’t hear my end of the original call and was not privy to my end of the order and then turned around and said the she did hear my end of the call. UNBELIEVABLE. Of course they gave me no relief and would not return the money back to my card. I guess they need every penny they can get. I mean, with only 2 stars…
Order at your own risk.

I ordered from them again on a Sunday night. I was told when ordering off the website to expect a delivery time of over an hour due to how far the restaurant was from my house. Delivery time was over an hour but I wasn’t too upset since I was warned. I ordered from Sukho Thai, my food was still hot when it arrived & nothing was missing. Again, I think I’ll keep using them till I have my own bad experience.
I noticed they’ve added more restaurants lately which is a plus, but some of them have their own delivery service, so check before you order & save yourself a few dollars.

My delivery took 45 minutes longer than they quoted. On top of that, they brought the wrong soup. It then took another hour to get the right soup, and the restaurant was located literally less than two miles away. Not good service.

When I first used NFD, I probably would’ve given them 4 stars. But I’ve had 2 fairly crappy experiences in the last couple of months.
Last time I ordered, I didn’t receive my full order. I realize NFD feels that it is the restaurant’s responsibility to get an order right. However, the people who are being paid an obnoxious up charge to bring me my meal should probably double check it.
Today, I placed an order. OVER an hour later, they called to let me know the restaurant didn’t open until 4:30. The level of customer service is awful when handling such mistakes. They simply do not care.
I will never use this service again.

HORRIBLE service. I’m pretty sure the only reason they are able to stay in business is because they have a near monopoly on delivery services for this area.
The first time I ordered, my food took an hour and 15 min to arrive and was cold AND missing things by the time it got to me. Made the mistake of trying the service again, and this time it took just over 2 HOURS with no communication from them. They refused to comp my meal or wave my delivery fee, citing a message on their website that deliveries may take up to ONE hour to arrive. Customer service was rude on top of being incredibly unhelpful. Will not be wasting my money or my time again. Truly not worth it guys, just pick it up yourself!

Scammy and exploitative.
I have used NOLA Food delivery in past several years often enough.
Slow delivery times, mistakes often made in order, issues in payment transaction (both cash and CC) and exorbitant fees (JMO) are not worth it.
I would rather cook something myself or starve than to use this business service again.
There are plenty of other restaurants in the area offering similar cuisine choices with equal or better food, faster delivery times, and lower delivery fees (or none at all!).

Have had mixed experiences but most recently recieved a completely wrong order only to have them try to tell me I would have to pay in cash for my order. I had to call the restaurant to make sure chips were included with queso! Nonaccomadating customer service, save yourself the money and pick it up! Ridiculous.

We placed an order for sushi from Sushi Brothers. I didn’t choose to use NOLA Food Delivery — they just answered the phone when I called the «delivery» number listed on Sushi Brothers’ website. This was my first (and last) experience with them. We placed the order at 8pm. They said it would take approximately 30 minutes to 1 hour. It is now nearly 10pm (2 hours) and we still do not have our food. I have called 3 times and the NOLA Food Delivery people just sound increasingly annoyed with me (even though I am the one without any food!). Around 9pm they told me the delivery driver was at the restaurant to pick up my order. The restaurant is 15 minutes from my house. It’s now nearly 10pm and no sign of food. The last time I called, the person texted with the driver and said they were only 5 minutes away. That was 10 minutes ago. The person I spoke to said «I am sorry you’re upset, but there is nothing I can do.» Really? I have ordered and paid for food 2 hours ago and there’s nothing you can do. This food delivery service is a great idea, but extremely poorly executed. We are giving it another 5 minutes and then will have to eat something canned.

They don’t appear to ever check their orders to make sure everything is there. My delivery this weekend was missing rice for the curry, peanut sauce for the rolls, and dressing for the salad. Really? I couldn’t eat a single thing I’d ordered until they brought the rest of the order. That being said, they did bring the rest in ½ hr which was not as unreasonable as other times the orders have been messed up. I don’t think I’ve ever ordered from here that the order wasn’t missing something. This is a place to use only when you’re desperate for food and can’t order out elsewhere.

The website says that orders typically take half an hour to arrive, but they can take up to an hour when busy. It took my food TWO HOURS to arrive. I just called and talked to a manager. She kept saying, «You have to understand that it gets busy, and sometimes there is traffic». She was rude, inflexible, and basically told me to suck it. Also, my food is cold.

Exactly as advertised. My food was fresh and the driver was very nice. No matter what neighborhood I’m in, NOLA Food Delivery is my new go-​to service.

Had some OK experiences, a little long wait and it’s a little pricey for delivery. Last night, ordered BBQ for my sons birthday. The website first said «order on hold» then «in process.» We waited an hour, got a call from the company but unfortunately our answer machine was full and the couldn’t leave a message. So I tried calling back over 10 times. They never called back, and I know my cc info is up to date because I gave them a new one last week. I finally left a message even though they tell you not to. There was no option to stay on the line until someone picked up, just a message saying to try back. I still have not heard anything from the company. I would recommend ordering directly from a restaurant that delivers.

I used this service for the 1^st time tonight. It took over 2 hours for the food to arrive, and it was cold. I will not be using this again. Do yourself a favor and go pickup your food yourself.

Have been using this service for a while now. It was a great service until they accused us of lying and saying that we would have to call the restaurant ourselves to complain about a missing item, that was a $ 9 item. They claimed the driver and the restaurant had checked and double checked so they were unsure what else they could do for us. We will never use this service again and we caution you to think carefully, before using them yourself.

We’ve ordered Nola Delivery a few times in the past year and I’ve always been pleased. The service fee is reasonable for the service offered. My delivery driver is always very polite. The ordering process isn’t a hassle at all– but use common sense… Know what you want because they are usually pretty busy.

The service has always been expensive and on the slow side, but two recent deliveries take the cake. A group of four of us ordered from Sukho Thai, over an hour later when our food hadn’t arrived we called to check in. We were told that the restaurant was very busy and that the NFD driver was waiting for the order to be completed. About 20 minutes later the driver arrived at our house, with HALF of our order. Half. Again, NFD blamed Sukho Thai. They (NFD) said that they (ST) made an error when putting the order into their (ST) computer, but the receipt we were given (with the half of our order that was delivered) had our whole order printed on it, so it obviously wasn’t an error with data entry, especially not on ST’s end. The driver went back to SK to get the rest of our order. After a total of 2.5 hours we had our complete order, but had to microwave it because it was all stone cold.
Flash forward to this morning. It took almost 90 minutes to get a burger, fries and a shake from Tru Burger (have you been to Tru Burger? That order takes less than 10 minutes to fill). When it arrived the fries were straight up cold, the burger was soggy from sitting for however long it was waiting to be picked up by the driver, and the shake was melted. I’m talking chocolate milk status. Let’s not even mention the lack of ketchup, ANYTHING to put on the fries or the burger. Oh, and no napkins which would have been helpful with my soggy-​ass burger. No joke, I threw half of it away. And for this sad, half rendition of what would have otherwise been a lovely meal, I paid $ 30. That’s right, $ 30 for the luxury of having cold, soggy, melted food delivered to my house so I could throw half of it away.
This service is a great idea, especially in NOLA when we just DO NOT want to have to leave our houses on choice mornings. Do yourself a favor, don’t bother wasting the money, get up and go yourself.

We were very excited about this service and despite early problems have tried to give them multiple chances to improve their service. On multiple occasions we have placed orders during business hours only to be called an hour later and told the order could not be filled because they were closed. When we do actually get our delivery, our average wait time is over an hour and a half. NOLA Food Delivery attributes this to delays by the restaurants, however, this time we called the restaurant and the order required 20 minutes to prepare and yet we waited an hour and forty-​five minutes. When the food arrived, it was cold and inedible. The restaurant reported the food was ready for an extended period before the delivery driver arrived.
In addition, customer service is rude and lacking — Credit numbers placed on file have been lost and when calling to ask about an estimated delivery time after an hour and a half wait, the staff was rude and unresponsive.
We won’t be using this service again. We’re giving one star because of the one instance in which our order actually arrived correctly.

I have ordered from NOLA Food Delivery a few times and usually think the high service charge is usually worth the convenience. My order has been slightly off, but the service folks have been quick to remedy the issue.
This last time I ordered veggie fried rice, which is under the vegan menu. It arrived with egg, which I can’t eat. When I asked them to fix it there was some back and forth before they agreed to bring me what I ordered. But first they had to come pick up the rice with egg! Since there were multiple entries on the order, I never thought they would come pick up the 1 incorrect dish just to take it and throw it away! I just paid $ 20 for rice and have to watch my friends eat while you bring me the correct food and you want it back? I couldn’t eat it, but someone else could’ve.
I get that some people try to work the system, but I’m not one of them. And I’ll be making the trip to the restaurant on my own from now on.