Moon’s Towing

Got in a wreck, needed to sign form to release my truck they towed, made appointment to come in and sign forms, asked to look through truck one last time for belongings, and these blood suckers wanted $ 45 as a «door fee» to let me to my truck. How is this legal? The truck had three wheels left on it from wreck… what did they think I was going to drive off with it? Horrible service. Now we understand the 3 inches of plexiglass between me and Quianna if you treat people like that.

Never go here. If you get into an accident go somewhere else for time simple fact that the service you receive from WAYNE is dismal. A story follows explaining my review. If I could give it negative stars I would.
Now, a few days ago I was T-​Boned and my car was towed automatically to this tow site. I had never experienced this before so I didn’t quite know what to expect. When I arrived I was greeted a little rudely. But, I thought, okay maybe they deal with shitty people or they have had a shit day. Apparently I was wrong. This guy Wayne behind the counter is just an asshole. I wanted to go help my mother get stuff out of the car because there was a lot. As soon as it came out of my mouth Wayne goes, «CAN YOU NOT EVEN READ?!? ONLY THE PERSON REGISTERED TO THE CAR CAN ENTER THE LOT.» A bit much and a simple no would have sufficed, but I had heard that sometimes you can go back so I said, «yes, I can read, I just wanted to go back and help her.» He the proceeded to yell even more at me. «CLEARLY YOU CANT EVEN READ. MAYBE WE SHOULD FIX THAT PROBLEM FIRST AND THEN YOU CAN HELP YOUR MOTHER!» Both me and my mother walked outside and she went to dump the car. After we gathered everything my mother went back in to collect the license plate and she was again insulted by Wayne and he had said that the high school I went to, Brother Martin, must have lowered their standards. Clearly these are not the actions of someone who should be employed here if this is the way he treats customers.

There should be a special triple negative category for companies like MOON’S TOWING. Thuggish, rude, ignorant, arrogant to the point we had to report them to the Jefferson Parish Sheriff’s Office and the Kenner Police Department, who recommended these knuckleheads after we had a minor accident. It took us three days to get our car released to our insurance company from these shameless scammers.

Worst towing company in Louisiana, and that is saying something. I had my car towed by Moon’s after an accident, and they were not helpful at any point. They made things as hard as they possibly could on me. Not to mention, the guy we dealt with was extremely rude. What kind of hooligans do they hire to work here? I will be sure to tell everyone I know not to use this place.

NEVER have your car towed here! They lie, steal & run a crooked business not to mention they are rude as hell! Car was put there from an auto accident that other driver was at fault & we asked for it to go elsewhere. The cops that call Moon’s out are getting cuts from all their outrageous fees. They treat you like a criminal but yet they’re a bunch of imbeciles that work there. I heard it’s a JP that owns it, not sure how true that is. Awful, awful to do business with!!!

A HUGE Thank You to Danny from Moon’s! Our Penske rental truck was acting up the day of our household move & Penske Roadside Assistance sent Danny out with a replacement truck for us. He called for directions, and showed up right on time which helped us with an already stressful day. Danny set us up and was able to maneuver both 26ft trucks (and the semi tow truck!) in our little front yard & skinny driveway without incident. Despite the 86 degree temps and the moving labor guys running around, Danny stayed ‘cool’ and professional. (Still wish he’d let us tip him!) I couldn’t ask for better, friendlier, faster service. Wish I could give y’all 10 stars — you’re definitely the best with big trucks! Thank you again!

Horrible experience. Not only did they not give you information about fees and towing prices in a itemized receipt, they act like you know everything about this field. I’m sorry I went to college for Nursing and I don’t know anything about scamming young girls out of money! Never I mean never have your car towed here!

Terrible terrible business.
They do everything in their power to run up their charges and gouge their customers. They make up policies that they will tell you are «standard» in the industry but not so! They are standard only when they want your car to sit behind a locked gate for 7 days (at a cost of $ 20/​day storage) + gate fee + admin fee + whatever fees they can fabricate.
If you are ever in an accident and you see Moon’s showing up at the scene, wave them on! Call someone else, anyone else!

It’s impossible to do any business with a company that never calls you back.
I called about a part for my car. I was told I would be called back.
2 days later and still no call. Called them. Keep getting put on hold and left.
Another salvage company called them for me saying that maybe they would get an answer where I had failed.
A day later and they haven’t called THEM back either.
Customer service is important even in the auto parts business.