Maids By Gail Stilwell

Do NOT use this service! The one star is only because my actual cleaner did an ok job, but not perfect. The customer service is horrible. I have been using this company every 2 to 3 weeks for over 6 months. I had a maid scheduled to come today. She was a no-​show. I called the company and they said they did not have me on the schedule, which is ridiculous because they did not have me for any other day… I didn’t write the date down incorrectly, they made a mistake in scheduling. I needed the service today before an event at my house and I boarded my dog for the day to give the maid better access. I asked to speak to a supervisor. Gail Stillwell herself called me back and the first thing she said to me was «if you want to continue using our service, you will not mention this ever again»! she repeated that to me several times, in a threatening manner without an apology for their mistake… like it was my fault and like their are no other maids in New Orleans. Spare yourself the trouble!

Well at first I wanted really bad to like them. Having a maid should be a pleasure. I remember my father telling me once when I was driving a maid too and from that it takes the whole enjoyment out if having a maid. Well forget that she broke my mop, or that she didnt clean the bath
least she was honest and told me she didnt clean the bathtub the last 4 weeks because it «looked «clean. But that dont mean it was clean it was used. The rules with the service holy boot camp. They liberally had me backed into a corner I had to have a maid at 8:30 am on Mondays!!! No!!! I have a 5 year old after the weekend 1^st thing monday is impossible. Gail herself called ned and was nice after she heard about the cleaning not getting fine and offered me half off another cleaning…(lol). I told her not to worry, really my mop was broken I had more than one incomplete job, I did not want to take $$ out of the maids pocket she was honest and come on it they just needed to train her. Really Gail. Anyway I gave them another try but finally had enough I don’t have to have a maid on monday at 8:30 so sorry if they do not like it. So now she wants too try and charge me for using another service that is do accommodating. I don’t think so.

I have been using Gail Stilwell maids approximately once a month for nearly two years and feel terrible that I haven’t posted a rave review before. I just arrived home to a beautiful, clean space and can’t wait to relax and enjoy it this evening! Gabby does an incredible job. She is friendly, conscientious, hard working and an ace at her job. I have had other people come in and they all were fantastic but Gabby just can’t be beat. I would recommend Gail Stilwell to any home in need of cleaning. I can’t say enough about their work.

Shortly after my review, I received a phone call from Gail Stilwell. She was mortified about my experience with her company and wanted to do whatever she could to make it right. Personally, I believe that this shows the true integrity of a business.
Today, I had my recleaning. Helen was fantastic. She was prompt, respectful, and personable. My apartment looks fabulous! If you are in need of a good cleaning service, request Helen!
This was a 5 star cleaning but I am only giving 4 stars due to the first review and the need for a redo.

I’ve been using Gail Stilwell Maids services for more than a year and I have never been able to clean my house like the person they sent! I have a dog that sheds all year round and am allergic dust mites… after the first time Helen came to my house my allergies disappeared and they haven’t come back (unless if I go to a hotel). I never had cleaning services come to my house before because I thought it was a frivolous waste of money but now I find her services indispensable. I trust her around my house when I’m not here and she is extremely friendly with my dog who can be somewhat territorial at times. Now, my dog doesn’t even bark when she comes in, just wags her tail welcoming her in. Will definitely be using these services, especially if Helen is coming!
And I shouldn’t forget the staff that answers the phones… they are always so helpful when I’m trying to reschedule and I’ve always been able to get the same person to come to my house when switching dates. I have really appreciated being able to be accommodated like that because I have a hard time letting new people into my house (which is another reason why I had never had a cleaning service come to my place). And now I can’t imagine my life without Helen coming over twice a month… Every time she comes over, she does a great job and when she leaves, my place looks like a palace… and believe me, it’s impressive what she can get done in 3 hours that would take me days to do!

I had the opportunity to use «Maids by Gail Stilwell» to clean a small apartment that had been thoroughly abused by the previous tenant. The space was in pretty bad shape and reeked of cigarettes and pet urine. I wasn’t sure who to call but opted for Gail Stilwell based on her on webpage.
I submitted an online request and was contacted the same day by a representative who estimated the cost of the job based on my approximate measurements and description. The price I was quoted was fair and I booked a cleaning appointment on the spot.
The representative that came out to clean the space showed up on time and did a pretty good job; especially considering the shape it was in. Perhaps I may have been able to do it a little better, but I think when it comes to performing tasks on your own personal property, one can almost always do a superior job. However, it was cleaned pretty much as good as I had hoped for. The stovetop and oven were a tremendous improvement; and although not perfect, I personally witnessed her clean the stove twice, and she used a lot of stove cleaner and a lot of elbow grease.
The once beautiful terrazzo floors were stained terribly, but I know they were as clean as they could get as I saw her mop them twice. I even mopped them a 3^rd time after her departure «just because».
I wish I could remember my cleaner’s name but it escapes me. However, she did a great job. The refrigerator, bathroom sinks and baseboard were all cleaned to my satisfaction and I would definitely utilize their service again.

I was called 5mins after my appt with a rescheduling request. Although their excuse was understandable, it was disappointing. Especially since it was for an 8am cleaning on Sat. I’m going back to bed now. Worst part: no discount offered. And they didn’t have an alternate time for rescheduling. Goodnight.

I called on Gail Stilwell several years ago to help me and my husband out during a very busy time in our lives. Now that I’ve recently signed up for a Unilocal account I’m eager to write about my experience with the hopes of helping others decide if this service is for them. At first all seemed well and the work was good. Then one day, I happened to be home when the housekeeper came. She was late and unprepared. She seemed to hurry through the work and left without letting me know she was leaving. Later that night, I was moving some things around on our glass coffee table and noticed that she’d cracked it in two – and strategically placed books over it to cover the crack. I’d inherited the table from a family member who had recently passed away, and sentimental value aside the housekeeper did not even let me know she had destroyed an object in my home — she covered her tracks and scampered away like a thief in the night. I called the company to see what they could do about it. Their policy? «You signed a contract that stated that our company isn’t responsible for any damage caused by personnel.» True, I did – but it would have been professional for the company to work with me to work out the issue. Nope, they basically gave me a ‘tough, but it’s not our problem’ response. The woman I spoke to on the phone was unbelievably rude and cold. So basically once you sign their contract any Gail Stilwell employee can come into your home, wreck your stuff and walk away while you’re left holding the pieces of a treasured heirloom. Looking back I probably should have pursued this farther and contacted the BBB, but I had way too much going on at the time. Suffice it to say that I ended up going with one of their competitors for the rest of my service needs, and there is definitely a reason why they have remarkably low ratings across the internet (in addition to Unilocal,check out citysearch & yellow pages). Personally, I would NEVER recommend this company to anyone.

We used Maids by Gail Stillwell when moving out of our apartment & everything was great! Kendrieka was the maid that was sent to us & she was fast, prefessional, & thorough. She was on time for the appointment & completed everything in the time we had budgeted for. We received 100% of our deposit back, too!

Great, reliable, well-​trained housekeepers, the management always provides a worker at the scheduled time, even when the housekeeper who normally comes to clean can’t make it due to sickness, etc. The housekeepers seem to be well-​trained – cleaning jobs are consistent from visit to visit, great communication between management, housekeeper and client, reasonable pricing for what you get. I count on them and they’ve never let me down. Highly recommended.