Jack Sutton Fine Jewelry On Royal

I don’t even know where to begin… A big thank you to Jewel and Lisa DeLeon ! I was looking for an eternity band with emeralds and diamonds, nothing fancy, fairly simple. Jewel works in the store on Canal St. and she couldn’t have been nicer or more gracious. She directed me to the Royal St. location as she didn’t have what I was looking for. We were on vacation in NOLA for 8 days so we had plenty of time. I immediately felt at ease walking through the door and meeting Lisa. I was with my husband and nephew and they were well taken of out back! I described what I was looking for to Lisa and I also told her my budget. She treated me as graciously as the gentleman who came in after me with a MUCH higher budget. She listed to me, discussed options, took notes and then called me back the very next day after speaking to her designer. The ring is beyond perfect, exactly what I wanted and within budget. Extremely happy !!

I met one of the Jack Sutton associates (Blake Huffstutler) through a friend of mine from New Orleans. When it came time to purchase the watch I’ve wanted for a while, I gave him a call even though I live in South Florida and have many options here. Blake was able to secure the exact piece I wanted within a day from another dealer, it was then sent to their store for him to examine and then delivered to me once it passed his inspection within a few days. If you are interested in receiving truly excellent service at a fair price from an honest team, contact this group… Blake especially. He is a true professional and has earned a customer for life. Thank you again Blake. —Mike Lucia

Seriously, this is not me. I do NOT go into jewelry stores as a looky-​loo, and ask the clerk about diamonds, rubies and such, and then try things on. First and foremost: jewelry is really wasted on me… I have mucho work-​appropriate/​costume jewelry that I NEVER wear, and the stuff that’s real (a couple nice Tiffany pieces) were all gifts from my sister and I only take them out once in a blue moon. I don’t even have pierced ears for damnssakes! But still… I was walking along Royal with a dear girlfriend who is admittedly much girlier than I (bless her heart ;-P), and I think she’s ready to be mawwied… or least have a ring, heehee. So she looks at me, and says, «C’mon! Let’s go in and just take a look.»
And sure enough, I find that I do have that irrational voice in my head that says, «Oooooh, pretty sparkly things.» And I proceed to try on a gorgeous natural Burmese ruby ring. It’s blindingly hypnotic. And $ 16,000. Eeek! But I see the draw, ladies… why women are able to bamboozle their menfolk to spending thousands upon thousands of dollars on a bauble whose purpose does not feed nor house you. But it sure is pretty. I’ve already told my boyfriend I don’t do engagement rings b/​c they’re a stupid waste of money, soo… but of course, my Southern girlfriend totally disapproves and says she will tell him otherwise b/c…well, it’s «TRADITION».
Anyways, I have to say, their inventory is tasteful, the store is understated and elegant, and the sales clerks are just so sweet, informative, and patient (read: not at all pushy).

this high-​end jewelry store rivals any designer boutiques in quality of designs and the overall look of the store and professionalism of the salespeople.
it is newly renovated in a historic royal street townhouse.
a lounge in the back for VIP customers makes the experience of buying expensive jewelry very private and comfortable.
it is jack sutton’s second store and it is operated by his wife, a very good looking and pleasant young lady.
from the moment you enter the store, you are pampered by the nice sales girls and the pleasant, intimate environment.
if high end jewelry is your thing, this is the place to unload your hard earned cash!

My girlfriend and I were walking by the 315 Royal St location while on vacation. I’m not one for diamonds, I find them to be a product of social value and not true value. But in the window, my eyes were immediately drawn to a «motion» ring. We’d never seen anything like it. A ring with a center cluster of diamonds, with two diamond rings encircling the center, attached by their sides, that yielded something definitely to behold. THE RINGS WERE SPINNING BEAUTIFULLY AROUND THE CENTER CLUSTER, CATCHING THE LIGHT REPEATEDLY.
Enough about our specific ring, you get the point. The service is where its at. Sherrie helped us, and is a saleswoman passionate about her job. Not overbearing, answered any and all questions, and there was just something genuine about her.
Needless to say, we got the ring, but the story doesn’t stop there.
As a sort of impulse purchase, I researched market prices for similar rings and ran across another jeweler offering the same ring for $ 500 cheaper. That’s my fault for not performing proper research on a major purchase. Upon revisiting the store and bringing this to their attention, they were utterly baffled. Bottom-​line pricing for the ring is set by the company that made it, and the «other» jeweler was definitely below the maximum % off.
Whatever they ultimate reason, I was obviously not happy about burning $ 500 due to impulse. So to be fair, I asked Ruth Sutton, Jack’s wife, to meet me half-​way. They did.
That kind of customer service is unnecessary in my opinion, and is the reason I’m writing this review. I will refer this shop to anyone and everyone. They will give 110% to make you happy.