Hard Rock Cafe

Went here to buy their merchandise, the cashier was really nice. And we got a good deals on their Hard Rock shirt that was on sale. We didn’t eat at their restaurant we chose to eat somewhere else at Bourbon St.

I came for the store. It was an a-​ok store. Typical Hard rock stuff.

This is the new Hard Rock location right on Bourbon St.
We did not eat here, we just shopper in the store, but we had visited the previous Nola location and it seemed bigger with a nicer souvenir shop.
The location is definitely more tourists oriented, but on a smaller scale.

So all together it was a pretty the experience was pretty standard. The floor was the wrong texture for wet shoes, it was another rainy day in New Orleans, and when we got inside I almost slipped twice. The food was pretty standard American I got the potatoes skins which were pretty bland. The cheese burger with the bacon, the best thing was the fries with the garlic herb seasoning and the apple pie crumb. The service wasnt bad, Hannah was very nice and patient. The other down fall is the parking with it being on Bourbon the parking is usually a parking garage or catch an über.

The food was good and our waitress was great — but she was slammed with tables and really busy. She did the best she could. What I couldn’t understand is that fact that there where 4 waitresses/​employees up with the hostess just laughing and talking. The place was backed and we had to wait 20 minutes for our bill. We asked one of the 4 up by the hostess station for our bill and they said they couldn’t get it — that was it. The wait staff that was actually working were running their tales off while these other 4 did nothing.

Solid for a Hard Rock Café!!!
The bartender was very personable and had a few non solicited recommendations. Sometimes you just want to be left alone.
Most good bartenders can catch these cues and leave you alone. It felt a bit uncomfortable when he would not stop talking to me.
Maybe it’s the area in the French quarter everyone is on vacation and in talk mode so he is use to that. Telling someone you don’t want to engage in conversation is rude so I responded as little as possible hoping he would go away.
Everyone at the bar left and he stood in front of me talking for days!!!
I finally packed half of my burger and left. I just wanted to eat in peace.

Just stopped in for a quick night cap and snack. The order of wings and salad took quite a bite longer than expected, especially since the place wasn’t packed. Staff was still very friendly, helpful, and courteous.

We really enjoyed this hard rock location. Very pretty inside, we had been walking for a while and lots of places didn’t open until 11 or some even 12 we were ready for lunch and timing worked… We got there around 10:55 am and they seated us. We ordered chicken fajita skillet, very spicy chicken which we particularly loved, a slightly crispy mixture of peppers and onions. We got a side of the twisted Mac and cheese also it was spicy, cheesy and yummm.

I chose here because Bourbon street is really dirty and this is one of the few times I would choose a chain store. It was also after 11 so most higher rated places where closed. We ordered the wings and burgers and weren’t disappointed. Good service and good food.

Devon and David were superstars behind the bar.
I ordered the jambalaya, and the flavors surprised me so much that I involuntarily blurted out, «wow. that’s REALLY good». The guy next to me avoided me like the plague lol. The side order of twisted macaroni and cheese was way too salty and drowning in bell peppers. blegh. The large stalk of broccoli that was their «seasonal veggie» side was mixed in to counter it.
The atmosphere is oddly retro and not much going on. Granted, they probably didn’t have much to work with given its location on Bourbon.
Just a nice getaway drink spot from the crowd of drunkards.

Food was average for Hard Rock Café. My low rating is because of the service. It was extremely difficult to get the attention of any of the servers. We ordered the apple cobbler a la mode and the spoons we received filthy so we asked for clean spoons. After asking 3 other servers we finally got our spoons at which point the ice cream was completely melted. We had ordered fries, macaroni and cheese for the kids and a flat-​bread pizza. The food quality was adequate. I wish they had crayons or something to occupy the kids. They had disposable paper kids menus so it would have been great to hand the kids some crayons to draw on their menus to keep them occupied. When I asked for a kids menu for each of the 3 children present (we were 1 menu short) the server asked, «Do you really need one?». I was about to warn him about the impending screaming from the one child who was missing the menu when she started crying and yelling that she did not receive a menu. That could have been avoided. Overall not really the place to go when visiting New Orleans (wasn’t my choice anyway) but definitely not kid friendly.

Located off of bourbon st. In downtown New Orleans. Rock Café is pretty lively just like the rest of the city! The burger was awesome and so were the fries! Beware of drunks!
FOOD: ⁵⁄₅
SERVICE: ⁴⁄₅
AMBIANCE: ⁴⁄₅
PRICE: $$

Visited after being stranded by Goliath in Dec. 2015. Been to Hard rocks around the world. This one seemed appropriate for location.
The cheeseburgers are huge. The brioche bun, awesome. I got Amer’ Swiss & cheddar, perfectly cooked. Pristine cleanliness (bottles, etc).
The sriracha was salty & chimichurri mayo was good, but garlicky.
Ranch dressing, rather weak.
Picture of hubby’s nice sandwich. Had to request old time accoutrements like Pick a Pepper, on which the chain was built.

An act of desperation to get away from the Cajun/​Creole monopoly in the French Quarter. Unfortunately it is on Bourbon Street, the one place you don’t want to eat. It is all for the tourists and you know what that means!
Atmosphere 80 Its the Hard Rock
Service 75 Trained but slow
Food 70 Really bad, not only for the Hard Rock but for anywhere
Value 65 The quality was so bad, this is probably a polite grade
Keep looking, but get off Bourbon Street. It is better on the side streets.

It’s classic Hard Rock, nothing too exciting. Especially after the server came over to tell us they were having issues with the draft beer lines. No Blue moon so my boyfriend changed to water. Food so so.

The bartenders are so judgmental and so hateful. Me and my friends were trying to have a good time and they continued to be so rude. They assumer we were drink while we were fine and they talked to us as if we were fools. Do not go to this establishment if you want a good weekend away. ESPECIALLY DONT TALK TO DEVON!!!

Terrible service and no way to accommodate allergies. She told us ‘if you see something on there that you know you can eat you should order it’. She had no idea what anything had in it, ingredient wise, and then said ‘I should learn more about it’ when answering our allergy questions. So to be safe we ordered a salad with no cheese. Not only did the salad come out with cheese on it, she proceeded to argue with us that it did not have cheese. Never going back

The service was not very good at all. It might have been because it was busy.
The food was excellent however. I got the NY strip with a side salad instead of the seasonal veggies with a sprite. Service could have been way way way better but our waitress was very nice.
Extremely loud place I sat on the far end of the table and could barely hear our soft-​spoken waitress, either turn the noise level down or speak up/​shout!
Besides the bad service, the one other thing I didn’t like was the fact that my side salad came out when my steak did. At that point I realized it said «served with» seasonal veggies, and I replaced it with a side salad instead, so obviously my food would be served with the salad. I assumed most waitresses would bring out your salad beforehand, but I am not a local so maybe I am wrong for New Orleans though at the other restaurants my salad was served first.
On the bright side other than the good food, we were seated quickly. One thing I found odd was when I walked in solo, I said «I’d like a table of 5», I was greeted respectfully though I was told that they ‘have to wait to confirm it is at least a party of 5′. That was strange.
Everyone at the table complained of the service. We were there for about an hour or more, and we only saw our waitress when she asked us what we’d like to drink and eat, when she brought out our beverages and meals, and then once after to clean up before we got the check. A total of about 5 times. Believe me we are by no means high maintenance, but I most definitely needed to see my server a little more than that– my cup sat empty on the table for quite a while along with my dry salad that needed much more ranch than just one little serving.
The fifth star was lost because of the horrible service. I completely understand being busy, as a server/​waitress myself, however it was a little unreasonable and I couldn’t understand why she was hardly ever in sight the entire time. I do not recall the name of our waitress, and I’m not too sure that she told us. Also there was probably only ONE person in the entire restaurant that worked there that did not have a facial piercing or extravagant body modifications such as tattoos or gauged ears. That didn’t bother me or the other guests that were with me, but it just seemed strange and unusual to all of us. Maybe it is to create a «Hard Rock» atmosphere.

Norman is the best ! He also makes the best mojitos ever ! We had a couple of drinks at the bar, and Norman made us feel very welcome. He was sweet and very attentive. He assured me that I would like his mojitos because he said that his were the best ever. He was right ! Thank You!

We didn’t really want to waste a dinner in NOLA on a franchise place but we were craving a burger. Mistake. They were understaffed on a busy Saturday night. Burger came out cold and had no taste. Manager disappeared after we complained. Bartender was overwhelmed. I’m in the industry and felt bad for the staff and pissed at the food.

The atmosphere was boring. The layout was boring. I expect more from Hard Rock.
The waiter was extremely slow and did not follow though. The menu selection is boring and too small.
The nachos are good and super filling. The burgers was cooked to order.

Overall, I am disappointed in the hard rock. There is a lot of competition in the area which makes it even more important to perform. Unfortunately, my Sazerac was terrible. The chips and salsa were not good either because the chips were stale. The nachos were surprisingly better after the chips and salsa. Overall, the hard rock has a great name brand. With a little more thought and effort in the food and drink, the experience would be much better.

Average food — like any other Hard Rock Café. Was located right next to my hotel, so it was very convenient. For something familiar and a quick bite to eat, I would go here.

Stopped in playing «tourist» in my own City! My fience and I had the Jumbo Combo which was an assortment of the appetizers. It was delicious! If you try the Bruschetta, it’s great, it is chilled tho. The crusty cheesy Flat bread is sooooo Good!

The food and drinks were absolutely delicious!!! Nice CLEAN restaurant located on bourbon st. We received a very cool free souvenir cup with our margarita. Two thumbs up hardcore New Orleans!

You’d think for such a prime location, it’d be legit for a Hard Rock. What a frickin’ letdown!
Staff — ¹⁄₅: Forgetful server, didn’t really know the first thing about customer service. It took us forever and a day to flag the person down for something as simple as asking for a refill or paying the check. To make the situation worse, someone in my party was having a birthday on that day, and by the time the b-​day crew came around, the whole Hard Rock experience was already ruined. One person that did stick out positively was a staff member in the Rock shop. Their customer service skills was on point.
Location– ²⁄₅: The only saving grace for this is location location location. Right there on the famous Bourbon St. Yay?
Food — ¹⁄₅: From all the locations I’ve been to, this was a serious let down. The Texan burger (coming from a Texan, mind you) didn’t match the name at all due to its lack of flavor. One of my guests said the pasta was too peppered. Then my bday persons «sundae» was super melted when that got to the table.
Pricing — ¹⁄₅: it’s Hard Rock in a tourist destination. What do you expect?
Overall — ¹⁄₅: No ma’am/sir. You may be right in regards to where you’re located but y’all got work to do in other areas.

Solid late night eats after the Billy Idol show. Always interesting stuff to look at. Cute beer bottle styled lighting above the bar. Pretty standard HRC food. Was happy it was there

The place is nice. Clean for the most part. The staff is very nice and stays on top of you. They have a few cool pieces of history. The beer bottle ceiling over the bar is cool. The music videos with the song will keep you entrained. They do work hard here. The hostess tells you who your server is. Typical pricing. The AC is turned up which is a plus.

I know what you’re thinking… Hard Rock Café? Really?
Yeah. But just for drinks…
Twice.
Went on Saturday and we each got out own little bottles of bubbles. Yasss! That made for the beginning of a fun morning!
Sunday was – duh – Sunday Funday, so the mimos were $ 3 of delicious.
Not sure about the food. I’m sure it’s pretty standard all around. But definitely hit them up for at least Sunday Funday!

Part of that work meeting that I mentioned in a previous review involved eating lunch here at the Hard Rock Café. We had a group of 21 people. Our company booked the party area.
Included with our reservation was a table full of appetizers for us to munch on and a set menu with 5 entrées to choose from.
The appetizer table had loaded nachos, onion rings, and hot wings. I sampled the hot wings which were juicy and delicious. I didn’t get to the onion rings on time but that’s OK.
The entrées we had to choose from were a cheeseburger, a bacon cheeseburger, a chicken Caesar salad, a honey mustard chicken sandwich, and a pasta dish.
The three others at my table along with myself all got the bacon cheeseburger. It came with a side of fries. It was your typical burger, nothing special, nothing bad, just average. The fries were just ok.
Breaking down the components of the burger, the patty was average (could have been seasoned better), the cheese was good, and the bacon was ok. I got it without the bun as I always do (no carbs for me) so I can’t judge the bun.
The service was just ok. They handled our group pretty well but were not very talkative. It seemed like they were going thru the motions like they knew they were already getting the large party gratuity and figured they didn’t need to wow us.
I’m giving them three stars and that is probably generous only because we were on a time schedule and the staff got us in and out in our allotted time frame. Plus I thought their hot wings were good. But their burger was average and the service was only decent.
I’m not sure if I’d go back for a regular dining visit, but if I do, I’ll adjust the rating accordingly.

I ate here because I was attending a conference nearby. I stopped in for an early lunch right when they opened. There isn’t much on the menu for vegetarians, and the veggie burger on the menu didn’t look great, but I asked for the meatless patty on a different burger and they were happy to oblige. The iced tea was good, and the fries were excellent; the burger was okay. My server was very attentive, though there was no one else in the restaurant until I was almost finished eating. It was all particularly overpriced, and I can’t see eating at a Hard Rock again unless I had no better options.

Second time I have eaten at a hard rock café.
Awesome as usal! I had a giant burger and got the $ 14 cocktail that you actually get to keep the glass.
Desert was also sooo good.
Hilly recommend coming here!

Went to this location last night. It was my second time there, hadn’t been in a year. Jerry was our server, he was cool. The food was delicious, the drinks were overpriced and undersized but good. We got the spinach artichoke dip for a appetizer, it was good and different definitely not traditional. I ordered the chicken n mac n cheese dish. It was so good. The macaroni was so creamy. They also let me get it with no red peppers. The bread it was served with was just as good. I like to stop at this place at least once while I’m in town

WHY WOULD ANYONE, EVEN A TOURIST, EAT HERE?
My last Hard Rock $ 50 comp card was expiring so I ordered a lot of take-​out. I was going to dine in but their 1997-​ish sickly-​palid, overly-​pierced, mowhawked, and tatted décor/​wait staff creeped me out. But the surly patrons were even sadder…
ABSOLUTELY WORST RIBS I’VE EVER HAD (SEE PIC)
Hard Rock’s blasphemy to well-​meaning hogs everywhere were so charred that the few shreds resembled burned pulled-​jerky. It’s obvious (I’m from a beef producing family) that the cheapest cuts were sourced and then doused heavily in BBQ sauce to hide their nastiness.
NON POSTED DRINK PRICES
Who orders a drink and relies upon their waitress to quote the «going rate» even on a beer?! Not a single cocktail price is posted in Hard Rock’s menu (see pics).
LISTEN-​UP TOURISTS! GO HERE INSTEAD:
Nearby festive bars with cheaper, way better food: Cajun Mike’s, Yo Mama’s, MRB’s, Walk On’s, Desire, Felipe’s; and finer happy hours at Domenica, SoBu, Tableau, Lüke.

My party & I were throughly pleased with our menu selections tangy wngs, cowboy steak, Cesar w/​salmon (perfectly grilled), Arnold Palmer, margaritas… along w/​EXCELLENT, COURTEOUS service provided by manager Mark, Host Ashley, and server Kelly.
naturally New Orleans