Firestone Complete Auto Care

I’ve been taking my car to this location for over 6 years and am consistently pleased with the quality work, customer service and competitive prices. Plus they’ve always been upfront and honest, I brought my car in for an issue and they informed me it was something else wrong that the dealership would fix better, totally appreciated it!

In town for a trip with my family, we noticed a flat tire and nice sized hole in our tire as we pulled up to the hotel. Obviously we had hit or run something over on the streets of NOLA but were just happy it didn’t happen on the interstate. It was a Friday evening and after changing to the spare on the side of an alley (fun!!) all I could do was look for the closest tire shop open on a Saturday. After turning to Unilocal I found this shop and called first thing Saturday and was told that they could get me in and out in about an hour. I showed up to a very friendly staff. After looking at my tires they suggested I replace the bad tire and other rear tire and get an alignment, but I didn’t feel pressured into my decision at all (even being a lady by myself). It did take about 45 minutes to even get my car back to be serviced, but the staff recommended some local shops, farmers markets, etc within a very short walking distance, which I enjoyed. Overall it took about 2 hours (longer than planned) but I felt that I received good service and a good value. A bad situation, but I’m appreciative to have found this shop!

DO NOT TAKE YOUR VEHICLE HERE — FIRESTONE ON CAMP ST IN NOLA IS TERRIBLE!!! These guys literally don’t know their left from right. We brought our car in last week to have the passenger front tire replaced [it had a large visible slash in it and was almost flat], and also paid for a balancing and alignment. We discussed which tire was faulty and inspected it with the mechanic etc etc. Later that day they called to let us know it was ready and we picked our car up and left without much thought.
The next morning the tire that they apparently replaced was completely flat. After having roadside out to change the flat, I noticed that they replaced the driver’s side front tire — not the passenger side. They replaced a perfectly good tire with a new one, and then added air to the damaged tire [the one with a visible GASH in it]. Furious at this point for having to miss time from work, I bring the car back, they apologize profusely and offer to replace the damaged tire at no extra charge [what else could they do?] They were polite and all so I just let it slide. I pick the car up the next day and inspect the tires and all looks good finally. Until yesterday. We take the car on a trip on I-​10, and it’s vibrating like there is no tomorrow — clearly the front tires are not balanced. The car is a year old with 19,000 miles on it — its like new and we’ve never had any problems with it. It’s serviced on time at the dealership.
So I call Firestone back this a.m. to ask if they balanced the tires. They informed me that yes, of course they balanced the tires, they just «must have not done it right.» They said «bring it on back and we’ll do it again.» REALLY? You specialize in tires and you can’t replace the correct tire, much less figure out a simple balancing procedure?! At this point they’ve cost me over 3 hours of time missed from work. So I brought it to Delta this morning [where I should’ve gone in the first place] to have the tires balanced. And I plan on bringing my receipt to these guys for a reimbursement.
Anyway, I know it’s a long rant but seriously I am so annoyed. Look at the other terrible reviews and take my advice: AVOID THEM AT ALL COSTS.

I gave this business one star only because there is no option to leave NO stars. This was truly an awful experience.
My job requires me to drive around the city all day, and I use it primarily for that. My car is nothing fancy — it has dings and boo boos but overall I take care of it the best I can. With all this being said, despite the fact that it should be apparent that I do not have excessive money to throw around, and that I absolutely need my car to keep my job, I believe it is the fact that I am a woman that these scum buckets saw an opportunity to take advantage of me.
I won’t pretend to know about cars. That’s why I look for expert help and knowledge from professionals and hope that they are good people.
I went in for a tire alignment. What I got was a large bill with a long list of other things I *needed* to have repaired right away. I declined as I really could only afford the alignment. What they failed to tell me, was that I needed new tires BEFORE doing the alignment (yes, I know I should have checked this myself but I’m a busy girl). They also failed to tell me that I needed new ball joints. And, curiously, seven bolts were missing from my tires.
After I left the shop, I noticed that my steering wheel still pulled to the left and shook while I drove. I thought, hm… this definitely shouldn’t be happening after I just got an alignment right? So I called them, annoyed of course, to inquire about this. The manager was all but nice to me. He was rude, unhelpful and insensitive. He insisted it is my fault for having old tires and they did what they could. What they did is rob me, and I doubt that they’d hesitate to rob you, too. I will NEVER go back to any Firestone anywhere ever.
Sincerely,
Pissed off broke girl

Service was particularly slow, but they gave the impression that they would be fast. When we went to check up on our car (for a very quick check) it was then we were informed that it would be significantly longer. They were all polite, but the wait time was a bit ridiculous.

We had an appointment for an oil change at 1:00. So we dropped the car off and came back at 5 to find out it hadn’t been done yet so we decided we would bring the car back and get it done another day, did not even get off the lot when the belt snapped. We left the car with them to fix it. Came back the next day to retrieve the car and the dashboard was smashed in oil all over the engine and head lights. No manager on duty, the lady at the counter says there is nothing she can do and I would have to get In Touch with the manager. I get his card and I ask the lady if I call will he answer she says yes so I give it a ring and it’s the stores number!!!
We get in the car and leave and the car starts smoking. We think nothing of it it’s probably just the oil all over the engine.
WRONG!!!
Car starts to over heat. pop the hood and none of the hoses are connected. So I start thinking why are these not connected these aren’t even in the path of the belt.
THEY DISCONNECTED HOSES SO WE WOULD COME BACK TO FIND OUT WHATS WRONG WITH CAR SO WE COULD PAY THEM TO FIX IT!
All in all they
1. Smashed our dashboard in
2. Oil all over headlights and engine
3. Disconnected hoses for no reason
4. Did not reattach said hoses for there scams
This place is a JOKE and will SCAM you.

I have always had great Service from this Firestone store. Everyone is always friendly helpful and willing to go the extra mile. For example today, one of my tires was very low and I went to probably four different gas stations looking for an air machine that actually worked and none of them did. So I gave up and went to Firestone, where not only did they fill up that tire but they checked all of the other tires and charged me nothing… and they did this within 10 minutes! Thank you Firestone!

I made an appointment to drop off my car for a simple oil change… 5 hours later… still not done. I needed my car car back by then and received no apology or offer to reschedule with a discount for my wasted time which was spent just walking around and waiting.

The mechanics are very friendly, answered a lot of questions and provided us with perfect service! Very satisfied:)

The worse Firestone ever. I have always taken my car to Firestone for the last 20+ years. I was excited to see one just blocks from my work and less than 2 miles from my house = Camp St location.
On 7÷11÷13 — I took my car in for a tire rotation, air filter and replace headlight. When I picked up my car I was charged $ 48.50 for labor to replace the headlight. I thought that was extremely high, but this was the first headlight I had to replace in my car.
Since then I have found out (and replaced the highlight myself). The only labor involved was unscrewing the cover, removing the housing, changing the bulb and screwing it back in. No tools required. A total of 5 minutes.
This location give FIrestone a bad name. Hopefully they will be investigated soon.

Took my car here with a tire leaking air. Left it all day. They told me nothing was wrong with the tire. Went to another place (because it was still leaking air). They pulled a screw out of the tire (I watched) and patched it.

I’ve been coming to this shop for complete auto service on my personal and company car for the past two years. After several visits, I can say with confidence, that Derek and the team at Firestone on Camp are always honest, caring, professional and fair.
Do I always like the news they deliver? No, but I trust that they are looking out for my best interest in terms of cost, convenience and safety.
I really like the location, too. If you’re not close enough to walk to work or home, killing some time at the neighborhood galleries or enjoying a coffee and cinnamon roll around the corner at Bittersweet, while knowing your car is in good hands, will ease your pain.

I had two major things taken care of by this Firestone.
Both times i had to come back once or twice to get the issue taken care of all the way.
They wasted my time.

DO NOT COME HERE!!! I dropped my car off to patch or replace (if needed) a flat tire. Simple, right? I left the car at 7:15am and walked to work. Called at 2pm to ask if the work was done. They said yes, yay! I came over at 5:15pm. «Oh they couldn’t patch the tire because the damage was in the sidewall. You need a new tire.» They asked me about five times of anyone had called me. NOPE, IN FACT I CALLED YOU AND YOU SAID THE CAR WAS ALL FIXED! Argh, just don’t come here, or if you do then send me good karma when it all goes horribly wrong since I took the time to write this and warn you.

I brought my car in to repair a tire and they offered to install new wipers since my old ones were worn. The work was on everything was done — 30 minutes tops — but when I got my car back, an 8-​inch crack had appeared in the windshield right in front of my face, and not a single crack –not even the start of a crack– had been there before.
I politely brought this to the manager’s attention and he became instantly ruffled. He said, «Maybe you missed it on your way here; I don’t want to accuse you of anything» to which I replied, «I just drove here 30 minutes ago and I would have noticed a crack right in front of me.» He then said, «Every fucking glass expert in New Orleans will tell you that isn’t a new crack. We didn’t do that.» I then asked how it could be explained that it was not there when I gave the car to them. He replied «That’s fucking stupid.» I then asked why he was getting so angry, and he pointed at me and then the car and yelled, «Because that’s fucking stupid! It takes a long amount of time for a crack to run like that. That’s fucking stupid!» and then stormed off, leaving me there with my new tire and newly cracked windshield.
While it could have been a small crack that I had not noticed before but traveled due to the handling/​vibration of the car during tire/​wiper maintenance, his behavior was completely uncalled for. I have called Firestone’s customer service and reported the matter in hopes that in the future his behavior will change. I have never been treated in such a way by any company ever, and rarely have I ever required any assistance/​justice concerning an error, mistake, or simple misunderstanding. He may have been having a bad day, but if this was the case, he is in no position to deal with the type of stress that occurs while in a managerial position.
UPDATE: 10÷20÷13: 48 hours after bringing my car in, the same tire that they replaced is now flat and I have not driven it since bringing it in. I am on the phone with customer service again to update my complaint case number file. Unbelievable. AVOID THIS PLACE AT ALL COSTS.

No one likes having to get new tires or having to patch a flat, but the Firestone people on Camp make it as painless as possible. Theyre super friendly and accomodating and do reeeeeally good work.
I got squeezed in for an early appointment one Saturday so that I could leave town and they found that all of my tires were different sizes and my alignment was off and fixed everything for a very affordable rate.
My car has never driven so smoothly — It’s like driving a completely different and much nicer ride:)

I’ve been to this Firestone location a number of times, and I rarely leave satisfied. Once I had a flat fixed and they charged me around $ 35 (twice what I normally pay for a simple flat repair) and they took hours to get to it and made me put the fire back on myself. Another time my car had to stay overnight because they couldn’t get to it, but at least I was notified in advance.
Most recently, I went to Firestone to get three tires replaced, a job that would take a tire tech less than a half hour. I was expressly told that it would be done by 5pm. When I arrived there around 5:30, my truck hadn’t be touched. I was told that they couldn’t get to it until the next day (yet I hadn’t been called). I’d had to walk back home just to get my vehicle there, and a friend had to drive me to pick it up – major inconveniences.
One of the mechanics told me that he was sorry and if he had known he would have done something, and urged me to bring my vehicle in tomorrow for a discount. I really appreciated the sentiment, but there are chronic issues with gauging the amount of work this location can handle at the front. Although some of the staff are good and customer-​oriented, the managment is all about cramming as many cars in the lot as possible and have their blameless employees apologize later. That’s bad customer service, and it merits a one-​star rating.

Located in the Warehouse District, this Firestone is very convenient for people who work in the CBD.
I’ve used this location several times for non-​scheduled maintenance. The most recent time it was for a tire issue on a Friday. I needed the car back by 3 since I was headed out of town. The shop was busy, but easily accommodated my issue. They installed two tires and I was done right on time.
They are not good about calling you back all the time. Maybe it’s just me, but I like to know what’s going on with my car. Each time I have had to call them and ask for a status update.
This is a full service shop and can perform even major repairs. I do recommend you call ahead if you know you will need service.
There is a waiting area if your car wont be long, but I suggest dropping off on your way to work.

Went on a Friday, because we had JUST gotten a flat. The guy at the desk said that they couldn’t fit us in today, but to come back the next day. I pressed him to make an appointment, but he claimed it would not be necessary.
I came in Saturday around 1. The gentleman at the counter asked me to come back MONDAY!!! I informed him of my request the day prior, so he took my keys and said it would be an hour. I wandered out to chow down and do some shopping. I came back at about an hour later. My car was still sitting in the same spot. I waited in the waiting room for more than an hour, with no verbal contact from the guy behind the counter, except for one «your car will be out soon». I should have just taken my keys and left at that point, but I was scared of my crappy donut tire, so I had to wait.
I finally got my car back, and the counter guy made sure to tell me that someone had stayed late to finish my car… um… way to make me feel bad? I would have left if someone was going to have to stay late.
I won’t be back. I gave a 2 star because it is rare in New Orleans that someone will stay late to finish a job, and the location is excellent.

If you happen to live in the CBD, Warehouse District or simply work in these areas, this repair shop is a HUGE convenience!
I’ve used this place about 3 times over the last couple years, mostly just to fix tire-​related issues. The last time I was in here, I had brought my car in because the low air pressure indicator kept coming on in my console. I checked the tire and found that it was leaking air from somewhere but I wasn’t sure where it was coming from. A few years ago, there was a MASSIVE recall on defective tire valve stems and I had thought there was a chance my tires were affected, too.
I brought my car in promptly after work and a repairman asked me to bring the car near the garage so he could examine the tire. I brought the car around and he briefly checked the tire before finding a nail that was wedged in-​between the tire treads. I told him I was going to leave the car there for them to fix but he denied me, stating that the garage was already full and that they were already taking appointments through the weekend. I had to set up another appointment for earlier next week to get my car in. After I made my appointment, the repairman offered to fill my tire back up with air and I was on my way.
In the AM the following week, I brought the car in at 7 and returned at 4:30 to pick up my car. For some reason, the paperwork for the repair was not done so I had to wait in the waiting room while the mechanic at the front desk went out to the garage mechanics to obtain details on my repairs. When he came back in, he then told me that my car was not done yet and still on the lift. This shocked me because I brought the car in before anyone else. For such an easy job, I assumed they would have knocked that out quick. I guess they took the other high-​dollar orders first.
After about 15 minutes in the waiting room, they were done with my car, I paid my $ 20 and was on my way. All in all, I can’t complain with this place. They have a substantially sized garage, they are in a prime location downtown and they do a solid job because I’ve not had ANY trouble with my tires since that last repair, which was almost 9 months ago.
So why 4 stars and not 5? Well, one of my pet peeves is missing screw caps on valve stems. My car has metal caps and the cap on my valve stem for the repaired tire was not put back on. It may seem minor but that’s something that irks me. The other issue is that when I brought the car in at 7 AM and there was NO ONE else there yet, they were still not done with my car at almost 5 PM in the evening, almost 10 hours later.
Still, I highly recommend people use this establishment for tire replacement/​repairs in the area. There are some suggestions, though. 1) Make sure to call ahead if you believe it’s a large repair, just to ensure your vehicle gets serviced that same day and in a timely manner. 2) if you’re like me, check your valve stem caps because the mechanics may have forgotten to put them back on.