Cox Communications

If there were any other option in New Orleans I would not use Cox. I moved into a new house and cox refused to accept that there was a house at the address. Every time we called and filed a service request we were told someone would come to the house within a week to confirm the address. After a week when no one came and no one contacted us we called them again. Same thing happened. Every time we filed a request and called someone they said it was handled and then nothing would happen. I work from home and not having internet severely impacted my ability to do my job. It took over a month to get anyone to respond to our phone calls and to come out to confirm that there was actually a house where I live. Then they said that service wasn’t offered at that location (I live in mid-​city in the center of New Orleans-​everyone on my block has cox).The most frustrating part was that we kept getting told that someone would follow-​up with us whenever we would call and not a single person ever did. We probably made about 20 phone calls over a month period and never had anyone reach out to us. No effort was made to remedy this by waving the installation fee or apologizing for the inconvenience and the out-​right lying cox employees did.

I wish I could give them zero stars. Cox are just cocks. Terrible service, and equally terrible customer service. My internet is currently out, they can’t figure out what is wrong and it’s a 2 day wait for a service tech to come out. Second time in a month. Last time they sent out a meth addict sub contractor with two teeth that was more interested in what I had in my garage, and he couldn’t even fix the problem. Had to wait another day for a cox tech to show up. Plus since cox has a monopoly in town there is no other provider that you can go with. I e resorted to writing the mayor about getting municipal fiber going but he’s more interested in statues than anything beneficial to the city like cops and roads. Thanks for nothing cox, you suck

I was a satisfied customer for 10 years but their move to digital and dropping mist of our stations and replacing them with useless stations is extremely disappointing. We are totally dissatisfied especially at the high price we pay. They are only giving us channels 1 – 22 and we pay almost $ 100 a month! Thats what they use to call basic for $ 15 a month! Crazy!

I have Cox cable in Fort Walton Beach FL what a rip off. The Internet is slow and the TV line up for the money is pitiful. I have another house Biloxi MS Cable One that for the same price gives me double the programming.
Cox cable should be out of business due to its pitiful viewing line up.

Terrible technical support, expensive plans, bundles which are not of much use to anyone, unable to solve the simplest issues, very inconvenient hours, and possibly the most dysfunctional website in the United States. Almost no aspect of their website works at any given moment. The city has really dropped the ball allowing ATT and this worthless company, Cox, be our sole internet providers. They’re both absolutely horrible, but in my opinion, ATT is even worse.

If I could give Cox zero stars, I would. I never had problems with Cox until I needed their customer service/​billing department. They have incorrectly billed us for several months now and every time anyone has called they seem like they have no idea what is going on– it’s like no one documents issues. Even when we call to confirm our bill days before the billing day, the bill still arrives incorrectly. I will be switching to At&t u-​verse as soon as possible. It will be cheaper and hopefully have a customer service department that knows and cares about what they are doing.

I cannot begin to tell you what a free’ing experience it is to cancel cable service altogether. I’ve been paying more money than I care to admit to this company. NO MORE! After months of discussions with my wife, I finally pulled the cable plug. We kept the internet (of course), bought a Roku 3, and downloaded the CBS, ABC, and NBC apps onto my ipad. We can watch all our TV shows online through the apps for free. Granted they are one week behind, but who cares?!
I save $ 100 per month. I hope Cox Cable (and all cable providers for that matter) enjoy their steady decline as more people realize that paying for cable TV is becoming a thing of the past.

Could there be a more worthless service? I doubt it, but like others have said, one star is too much. I’ve gone back to Cox twice now, only because there’s really no other option, unless you count AT&T which is horrible also. The first time I had Cox was prior to Katrina, and I ended it after being expected to pay for service that was totally non-​existent for over two months after the storm.
The second time was 3 years later, and after about 8 months I got fed-​up with all the nickel and diming they do, lying about how they unlike Dish have «free» HD, and then charging me $ 10 for each HD box I needed to get HD on each TV.
And here I am, 6 years later. It hasn’t even been a month in my new house they connected the service for, and it’s COMPLETELY OUT!!! We saw them working on the line across the street earlier, even though our service was fine at the time, and shortly after they left, all services were down! What kind of garbage company sends their idiots out to break crap? Tmrw is July 4, so knowing how shitty their service is, I’m dreading the expectation of having to spend my weekend off at home with nothing to watch and no fricking Internet. I called «Technical Support» and had to talk to a damn robot for 20 minutes, only to find out that the only ‘help’ it could give me was to suggest unplugging the box and plugging it back in, which I had already tried prior to calling their worthless support line. The robot was completely useless, and ended by telling me to give it an hour, and if my service still wasn’t restored, call back for more «help.» More help? You didn’t even fricking help me the first time. Could I at least talk to one of your idiot humans??? It’s now over 3 hours later, and there’s still NO SERVICE! Cox is garbage. Avoid them at all costs if you can. They should be paying me for the stress they’ve caused me over the years.

What has happened to the days when Cox appreciated there customers and actually gave good customer service. GONE !! Now you get AWFUL UNKIND INCONSIDERATE service. I upgraded my service to 1 hd and 1 dvr with the movie pak over the phone. I went to the store to pick up the boxes and was given the wrong boxes –Contour boxes which they say has to be hooked up by a tech. Really? I brought these back and was given the correct boxes. Upon getting them home 1 box worked and 1 didn’t. The non working box looked like it was dug out the trash and wrapped .Back to the store I go. Again, I am face to face with those disgruntled frowny faces. They look as if they are saying, what could you possibly want? Cox really needs to examine what they are doing? Giving crabby service, non working trashy equipment and charging a lot of money for it. And each time I went to the store it was empty of customers. There are other options and people are showing Cox they are aware of them. Next they will be closing the stores. What happened to Cox being your friend in the digital age?

i wish zero stars was an option. what a total nightmare they are. horrible nightmare service. internet constantly went out. several times techs came out and said «it’s fixed!» but no, no it was not. changed to uverse and so far it’s now perfect. uverse customer service sucks too, but at least the internet connection has been reliable.
the kicker is cox is insisting on charging a termination fee of $ 1000. yes, seriously. not kidding. if i was a teenager and cox was an old guy on my block, they’d be getting weekly nocturnal egg and toilet paper deliveries from me.

Sucks butt!!! Grrrrrrr my cable box just stopped working !!! What the hell!!!’ An hour before the may weather fight. Are you kidding me cox?!! Stop sending crappy ass equipment for customers to use!!! Now I’m stuck. Can’t watch the fight. Pay too much for this kind is service. And the best part I pay monthly for the box. What the crap they should send a new box asap !!!

This company is absolutely HORRIBLE. I moved my services to my new address. I was never told that there was a $ 75 «professional» install fee. Professional my rear. After a botched install, and TWO service calls at $ 60 each, these people think I have the ability to pay them $ 242. As it is, my normal services are $ 177/​month for mediocre service at best, but it’s all that’s available in my neighborhood. I have middle of the line internet for $ 98/​month. I have middle of the line cable TV with one movie package for $ 75. My service sucks. My DVR box doesn’t work at least twice a week so I miss being able to watch the shows I have recorded. I HATE COX!!!

No stars would be more appropriate for this conglomerate of incompetent, indignant assholes. After two botched installs, I’ve only been berated by the supervisor and interrupted while being accused of lying. This is a poor and uneducated part of the country, New Orleans, but this level of failure is beyond that excuse. I wonder how these people feed themselves or tie their shoes, much less actually, successfully install cable and internet services. I hope to personally insult and waste the time of every one of them one fine day.