Calloway & Sons A/C & Heating

Phillip came out for Calloway to install a thermostat for me. He was friendly and professional. While he was there he smelled a gas leak in my new home. Disaster averted! I guess these AC guys have a «nose» for that sort of thing. Would definitely recommend.

I called Calloway & Sons to do an initial walk-​thru and assessment of a completely gutted out home. I met the owner and his technicians Dominick and Shawn who also came to my house and immediately knew how to transform an empty house to a completely and warm HVAC home system. The gentlemen were extremely professional and dedicated to why they were even there. The team of professionals demonstrated the level of expertise needed to install from scratch a completely new system. Philip, during his initial assessment explained the protocol behind what type of system is needed for this square footage and how it was going to work for this particular type of home. Upon completion of the HVAC system, it was explained to me how the system works and the maintenance agreement and warranty agreements that were given to this particular unit. I am a dedicated professional who believes in dedicated professionals coming to work and performing at the highest level possible.
More importantly highly recommend this company for any level of HVAC installation and services.

We called after hours and the guy was here in less than 10 minutes! He spotted the problem and it was fixed immediately. He also told us that we need a new motor. We will be calling them again to install.

My A/​C wasn’t cooling properly, so I called Calloway & Sons, who not only fixed the problem, but showed me how to do some routine maintenance to keep the unit running strong. Hard-​working and polite, I would recommend them to anyone.

I called Calloway & Sons to repair my HVAC which was improperly installed and was leaking through my ceiling. Their technicians Dominick and Shawn (sp?) came to my house and immediately knew what was wrong and how to repair it in the initial service call. They were incredibly professional, well versed, and once the repair was complete they went into detail on the problems, how to fix it, and suggestions to make it even better.
More importantly my house in cold! Highly recommend.

These guys were on it! I had a couple of run-​ins with Mother Nature which forced a couple of reschedules. They continued to work with me until they could diagnose the problem. They replaced the unit in just a few hours. They were honest, hardworking, and reasonable. I appreciated their service.

In a nutshell the service I received from Calloway was disappointing, perhaps I caught them on a bad day. The AC wasn’t working so I called a few companies to come check out the problem. Calloway responded quickly and came out to check the unit. After a series of tests I was told the AC unit was no good and needed to be replaced. I skipped the replacement.
An hour later another AC repair company came out and looked at the same unit. Their tests showed that the unit was fully functioning properly but just needed a little cleaning and tweaking. Within 30 minutes it was up and running again with no problems.
It’s a shame that Calloway & Sons was more concerned with lining their pockets than trying to help their customers. I’ll never call them again, there are better options. These guys try to take advantage of people.
One star for their service. The second star because of their quick call back and response time.

I chose to call Calloway & Sons because of all the positive Unilocal reviews. Unfortunately, my experience was quite different from what I read. My A/​C stopped working on a Friday afternoon; I called them, and at first I was pleasantly surprised when they said they would be able to have somebody out by 9am the next morning. It wasn’t until around 10am that I received a call from somebody (not the person I booked the appointment) saying he was running behind because he was the only technician working that day, and that he’d be there by 11. I’m not sure how the first appointment of the day can be two hours behind, but I’m a patient person and was ok with it. Fast-​forward to 2pm and nobody has arrived and I had not received another phone call. Being FIVE HOURS LATE, I decided to call to find out an ETA. He said he’d be there in ten minutes. 45 minutes later he arrived. They diagnosed the issue, and said there was a motor issue, and it needed to be replaced. Since the distributors were not open on weekends, they wouldn’t be able to get the part until Monday (Keep in mind, I paid a $ 79 service charge that day for them to just come out). This was understandable, but come Monday, I received no word from the company. That afternoon, another person (not the two guys who came on Saturday) called and said he’d stop by. He came, and his diagnosis was completely different, and (since I was at work), he told my housemate that the air was fixed and that they’d send me a bill for the service. That evening, I arrived home to an INCREDIBLY HOT house; the A/​C was clearly not working, and the unit was making a loud noise. I called them right away, and apologetically he said he’d be sending somebody out at 9am the next day. This time, they arrived over an hour late, and re-​diagnosed the problem the same as they had originally. Still nothing was fixed, and they said they’d be ordering the part, but could not give me an estimated time of when that would be ready to install. They had the nerve to ask me for payment for the day before (where nothing was actually fixed) and for today (where, again, they fixed nothing). This is where my frustration level really began to rise; I feel insulted being asked for payment for a service I never actually received and was not yet completed, especially after I’ve already paid them one service fee. Here I sit in my incredibly HOT house, six days without Air Conditioning in the New Orleans heat, waiting for them to call to schedule a FOURTH visit for a problem that should have taken no more than two visits to accomplish. Honestly, I would not recommend this company, and I plan to find somebody else next time my Air/​Heat needs servicing.
Update:
On their FOURTH visit, they once again arrived late. They came with the part that needed to be replaced and installed it. They were unable to provide me with an actual invoice, and after the part was installed, and after being billed almost 800 DOLLARS MORE (in addition to the original service charge), the air was not blowing as hard as it did before they came out. The employee said it could be a «duct issue», however, there were no duct issues before they came. I have a hard time believing that 6 different parts AND my ducts all broke on the same day. He also said it’s probably not cooling because it’s the «hottest part of the day». That’s the point of A/​C! And on top of that all, when I asked for an invoice for everything he said he’d have the owner email me one (he couldn’t figure out how to do it on his phone where he took the credit card payment). Weeks later, I still haven’t received an invoice for almost a thousand dollars I spent with them.

Wow! This company is amazing. Philip responded to our initial call and raced to our house in less than 30 minutes. Finished up the task meticulously and was so professional and lovely to interact with. Strongly recommend!

These guys were great. I called at 7:45 am and they had someone at my house by 9:30am. Philip was the technician and he had my AC fixed in under 30 minutes. I purchased a maintenance contract because I feel like I can trust them to do a good job.

March cold snap! One day we’re wearing shorts; the next we are huddled up wearing sweaters. You have to love New Orleans weather. Now on to the fun: At 10 pm, we noticed the house was starting to get a chill… and then it got real cold. The heater was not coming on at all. We changed out the batteries in the thermostat and checked the fuses. Nothing. After a long night of freezing under the blankets, I had to find a repair man.
Unilocal helped with high reviews for Calloway & Sons LLC and especially Phillip. I called this morning, left a message, and within about 30 seconds I got a call back from, none other than, Phillip. We decided to meet at my house within 20 minutes. He was on time and called to be sure I was home. Within about 10 minutes we found out my thermostat was defective. He gave me the option of a high end «bells and whistles» thermostat to replace it, but I opted for the «simple as 1,2,3» wall mount and I’m quite pleased. Phillip was on time, courteous, professional, and he knew his business. I will keep this company on hand in case I have any further AC/​Heating issues. They are prompt and reasonable.

HVAC – it’s not a want, it’s a need. If you’re reading this, it might be because you don’t have it, and need it NOW. Calloway gets this. I’ve called them twice now, and had such great quick service from Phillip. He’s polite, fixes the problem, and gives you that little extra bit of info that’s called «customer service». Wow. Nice to know that’s still around! Thank you. It’s my pleasure to provide this excellent referral.

My thermostat wasn’t getting power and the temperature outside was dropping, so I needed the problem fixed ASAP. I called and advised that I needed someone out the same day and received a callback in about 5 minutes. Phillip arrived in about 30 minutes and my issue was resolved in about 15 minutes. The price was reasonable and the service was professional and friendly. I will definitely use them again for my HVAC needs.

I know these guys have lots of positive online reviews, but I strongly urge you to read my story about a very negative experience before you consider hiring Calloway & Sons HVAC.
Initially I was really pleased when they got my HVAC back up and running on a hot, September day. At the time, the technician explained that the repairs he was doing were not up to code but were safe and even encouraged me NOT to pay more for the additional repairs needed to bring my unit up to code. It seemed odd, but I thought he was being honest and trying to save me some money and seemed to know what he was doing.
Flash forward to the first cold snap when I powered up my heater and my house filled with a distinct electrical fire smell (not your typical «first heater day of the season» smell). In a panic, I cut all power and called a trusted electrician. When he arrived, he started pulling out melted and charred wires, the same ones I watched the Calloway technician install. His diagnosis was that not only was code ignored, but the work was done dangerously poorly. His actual comments were that whoever did this had «no respect for life or property.»
I immediately contacted Calloway and they were concerned and apologetic and promised me a full refund on the cost of their work (I did not ask for them to cover the extra service call, only refund my money for a job that was not well done). After I did not hear back for a while, I was told they had no record of the transaction or a work order from the tech. I provided my receipt to them and still did not hear back after several attempts via email, text and phone. Finally I reached them again and was told they would refund half my money and would call me back in 20 minutes. A few hours later they called back to say they took no responsibility and because it had been over 30 days they would not be refunding any of my money.
Needless to say I’m pretty upset. Not only did these guys put my home and life in danger, they are took advantage of me financially. I cannot discourage you enough from using this company. Your home/​business is just too important to take a chance.

I’ll add to the excellent reviews. Wanted to install one of those fancy WiFi enabled thermostats and needed additional power for it (A «C» wire). The technician (Philip) was on time, very nice and got it done quickly. He left and I was going to finish installing the thermostat myself, but there was a problem. No power. He came back and worked with the Nest people on the phone. Eventually they determined the Nest was defective and sent me another one.
He even called back two days later to make sure it was working well. That’s impressive.

As other reviewers have said — Phillip called back promptly, came when he said he would (later that day), and diagnosed and fixed the problem promptly (the weld that holds the fan hub on had failed). I will definitely call him again — so thrilled to have found a local guy who delivers such great service. Thanks, Unilocal

Excellent service! My Trane aircon went out, and I called Calloway based on the Unilocal reviews. (Thanks to Unilocalers for their recommendations.) I left a message & Phillip called me back with 10 minutes, showed up precisely when he said he would, identified the problem and fixed it in 15 minutes — and also gave me tips on how best to maintain the system.

It’s August in New Orleans and my central unit decided to go on vacation. I. BOUT. DIED. And then I came across this company with great reviews. An added plus is that they are locally owned and in my neighborhood.
I called the Calloway & Sons the following morning. Phillip came out soon afterwards and a few minutes later, my air was blowing again. First rate service! Pricing was reasonable and with the deal offered on Unilocal,it was even better. I do not mind patronizing this business any time I have a problem and highly recommend that you do the same.

One of my central units stopped working, so after reading the good reviews here, I called Calloway. Philip came out almost immediately. He didn’t find a problem, but the unit began working again. Then, the next day, it stopped again. This was a Sunday, so I waited until Monday. Before I could even call again, I received a follow-​up from Philip. When I told him what had happened, he came back to my house the same day. This time, he was able to find the problem and fix it. Super customer service at a reasonable price will keep me coming back to Calloway. You know, we don’t last long without the AC here in NOLA in July!

Came out the very next day and had my a/​c fixed really quickly! I’ll definitely be calling them again for regular maintenance.