ASI Federal Credit Union

I love the way they treat the members with they top of the line customer service. I highly recommend anyone with a small business to bank with ASI. The attendant give you the undivided attention when they working with you.

I wanted to open a business account with one of the credit unions that professes to support small businesses, low income customers, and the local community. I chose ASI because it was closest to my house, and I like the whole Healing Center hippieish vibe. The first time I went in I only had a temporary occupational license from the city and I was advised that I needed the permanent one to open the account. No problem. I finally received the permanent one and went back to open the account. There were two customer service reps – one at an open kiosk and one in an enclosed office, who was with a customer. I was told to open an account I needed to see the person in the office. I waited patiently, and in the meantime a customer came in and was helped at the kiosk. The customer in the office left, and rather than even glance at me the man in the office began to familiarly address the customer at the kiosk and invited her into the office to help her. I was the only customer waiting, so he couldn’t have missed me. The customer was the one who actually turned around and asked me if I was waiting, then he hastily flagged me into the office. As soon as I sat down he told me all of the extra paperwork I would need, and I calmly stated that it would have been helpful had the original rep told me that before I returned. And then suddenly it dawned on me that that was indicative of the kind of service I would receive as a customer there, so I stated that I thought I should take me business elsewhere. The rep didn’t even protest; he quickly agreed and basically told me to go. So much for supporting small business. I’ll take my money elsewhere.