Alert Transportation

Terrible!!! Really bad customer service! My fiancé and I called them on Saturday and spoke to a girl. We told her that we wanted to book an 8 passenger limo for 2 hours for a wedding. We went over where this was taking place and where the drop offs would be so she was well aware of the city. She quoted us a reasonable price and let us know that in order to book we would need to fill out a form and pay half the total. We said we would come on Monday and she told us to come at 3.
On the Monday my fiancé called them to reconfirm. They told him that the girl had misquoted him and told him it would be an extra $ 100. A conversation took place for 30 minutes involving different people coming on the phone. After this they agreed to do it for the original price they had «misquoted» us and told us to drive over and do the paperwork.
When he got there and started the paperwork another guy got involved and said that they couldn’t do this. Waste of time. Bad attitudes. Wouldn’t use if they were free.
All in all they did us a favor as another company has given us a cheaper quote than these idiots and they seem to understand customer service and professionalism.

We booked a Plantation /​Air boat tour through a service that happened to use Alert Transportation as their shuttle service to and from the tours. We paid $ 500+ to take these tours and Alert Transportation ruined the entire day /​tour.
Our driver, Brian W. was awful. He drove very fast passing nearly every car on the freeway the entire way there. I was just hoping to get to our tour destination in one piece. My wife and I were both scared and uneasy. The driver also would not stop talking and laughing at his own ‘jokes’ the ENTIRE trip. He was even talking to himself and laughing at himself as he drove. Sometimes he took a break from this to talk on his cell phone. Imagine all of this as he is driving at a high speed down the freeway… in the rain. Finally, I made my way up to the front and asked him to slow down. He was sooooo offended and made a big, dramatic production out of it. It was VERY embarrassing. We were not really able to enjoy our tour because we were worried about surviving the ride home with Brian W.

Worst Limo transportation business in New Orleans. Watch out for their so called quotes. There’s a high possibility the quote will increase when reserving vehicles. They lost out of $ 851.00 over a $ 72.00 increase. I went with Capital City Trolleys and AM Party Bus. My total is now $ 715.00. Far more better Limo services in New Orleans than Alert Transportation. Take heed!!!

Alert Transportation did a great job the night of our wedding. They were easy to get in touch with and coordinate with beforehand.
The driver was early, friendly and held up a sign so he could find us in the hotel lobby. And when we weren’t quite ready, he patiently waited. Couldn’t have been more happy, we had a great time riding around in the Limobus. One of the favorite parts of our wedding was the limobus ride with the entire bridal party from the church to the reception; we had a blast! Thank you so much for driving us around and getting us everywhere on time. Keep doing what you’re are doing!

I used Alert for a family trip to New Orleans. I hired the Town Car for two separate transports –one from the train station, the other from the airport and a group transport of 30 people from the airport to the hotel and onto the port the next day. EVERY EXPERIENCE WAS TOP NOTCH! Our driver Lemoine (sp) was timely and professional. My group had small children and several seniors with mobility issues with all of the equipment that goes along with it and Alert handled us excellently. They even sent an extra bus to transport our luggage on cruise day (yes we had that much!). I chose them after finding them on an random Internet search and they far exceeded my expectations. Special shout out to Lacey and the ladies that are in the office! They were professional and extremely thorough. I will be using Alert from now on for all of my NOLA transportation needs. HIGHLY RECOMMENDED!

Picking a company from the long list of available limo services in New Orleans was a bit bewildering. I selected Alert on a whim. Needed to get from the airport to the French Quarter with wife, nanny & two little ones (3 & 4.5 years old). Skip, who said he was a supervisor, picked us up. He was sincerely warm & friendly, and brought a beautiful, spotlessly clean van. He immediately endeared himself to the kids, and gave us many helpful suggestions on tours, and gave us our own along the way. He thoughtfully brought us by a convenience store to pick up milk & the like for the kids, and, much to everyone’s delight, brought us to a top notch snowball stand! We travel to NoLa frequently, and will certainly be back to Alert for our transportation needs on the ground.