ZT Realty

I am surprised that people say management is unresponsive — I get someone on the phone every time I call and they send someone right away. The apartment is big and has a really nice view. It was renovated 2 years ago so the appliances, the floors and the bathroom are still relatively new. The management office replies fast to any maintenance requests, and any issues usually get fixed within a day.

About 3 months ago moved into my new apartment and so far so good. The apartment was renovated, new appliances and the price is right for a 5 min walk to the train. I read some negative reviews, but I guess I’ve been lucky

What a horrifically unprofessional, ineffective, and downright rude management company. I really love when national grid shows up to turn on the gas and they pick up, say they’ll be there to open the access in 10, then don’t show and duck my calls for two days.

I have lived in one of their buildings for two month now. I have had no issues at all with the management, They answer the phones quick when we call, they react quick to our needs, and overall have been very helpful and very nice to us.
We read all the reviews before renting and we were set to deal with nightmares but I have to say I am very pleased so far by how things have going.

This is without a doubt the worst management company I have ever had the displeasure of paying rent to. They are unresponsive, took $ 1500 of our security deposit after we spent an entire day cleaning and fixing up the apartment, and were just generally awful during our entire time. They are shady, dishonest, and you SHOULD NEVER RENT AN APARTMENT FROM THEM. STAY AWAY!

No Stars. Stay away from any properties run by this «company». Don’t get excited and awed by the fact that you found a place in NYC and think everything will be fine for you living in one of their properties, because it won’t. They will be sure to make your life hell.
Hands down one of the worst management companies and landlords in the city.
Shady business practices. This «company» is full of incompetent, rude, hateful, and vindictive scumbags. Yvette, Juan, Kenny and the bimbo receptionist who answers the phone, all of them are the worst.
We had a gaping hole in our roof which water would pour in and it took them almost two years to actually get it repaired. And then it took us day in and day out following up with them after moving out in order to get our security deposit back. They thought we’d give up, but we didn’t. I had to file a complaint with the office of the NY State Attorney Generals office and the Consumer Frauds and Protection Bureau in order to get our deposit back.
I can’t stress enough the utter disgust and anger I share with many other tenants towards Yvette. She is a disgusting and horrendous woman who deserves the same treatment that she dishes out to her tenants. I look forward to the day they are investigated by the AG’s office in to the corrupt business practices and management of their properties and tenants.

Keywords:
SHADY. ILLEGAL. CLASS ACTION LAWSUIT. DISHONEST. GREEDY. INCOMPETENT. OVERCHARGING. Also,
Fuuuuuuuuuuuck You, Yvette!
You have to wonder what kind of shady crooks you’re dealing with when ZT Realty has installed a surveillance camera outside their office where they «buzz» you in and you are met by a «security guard».
Aaaaaaaanyway. Let’s get to it, shall we?
Remember your first apartment? You were probably still a teenager, maybe early 20’s, and you were finally «free» from your parent’s watchful and sometimes overbearing eye?
Remember that first landlord? Smelling the «new» on you and surely, if you remember, you probably paid too much for a place that was «third world chic», infested with roaches, with a interior that resembled a crack house? Remember that same property manager that never did a fucking thing to help you, yet just constantly made you feel like a child and took more of your money?
Well, welcome to ZT Realty.
Never have I witnessed more apathetic, incompetent, abusive, uncaring IDIOTS with total lack of any idea on how to manage an apartment complex than ZT Realty. Yes, Yvette Hernandez, I’m talking to you. You are a CUNT. No, you are a FUCKING CUNT. The problem with people like you is that you know that you are so bad at your job, that you are fucking clueless as to how to effectively run a property, that you are across the board rude and antagonistic in defense of anyone having the opportunity to tell you how incredible bad at your job you are. The sad part is that you know this.
Let me point this out again: YOU ARE SO FUCKING BAD AT YOUR JOB. You probably get paid a decent commission, or you have ties to the buildings, but I have never ever witnessed you do anything, other than push emails once a month with corporate clip art while avoiding any issue or concern that someone in the building has expressed. At the end of your life, I want you to remember that you will be remembered for how BAD at your chosen career you were.
I have never in my life met a more terrible person than you.

I wish I could give them zero stars. They tell us every week our security deposit is on its way, and then nothing. By my count I should have about five security deposits in my mailbox and I have nothing.
If you want your security deposit returned you’ll be forced to take legal action like I have. I’m sending in forms to the attorney general today. I am appalled that this business can continue and would advise everyone to rent from someone else.
This is a scam.

I just got off the phone with Yvette. She answered the phone with «Can I help you?» which is a completely unacceptable greeting for any respectable business.
She was moderately helpful, she addressed me problem. So, I said thank you. Instead of saying «you’re welcome» like any normal person would do, not to mention someone who is providing a service through a company, she said «bye.»
“Bye”?!
Are you kidding me?
The only people I say «bye» to are three-​year-​olds and my girlfriend when she is really pissing me off. That is to say if I had a girlfriend.
BYE?!
Really?

ZERO stars. zero zero zero. I second everything that everyone stated above. Yvette is an enormous C*** and extremely unhelpful. I couldn’t get a copy of my lease. I couldn’t get anyone to call me back. I could NEVER get in touch with the building manager. It is impossible to have work/​maintenance done unless you are a stay at home mom or unemployed.

Myrtle ave location
Scams
Unhelpful
Lost paperwork
Lady running it is an indifferent b%#*h.
Got ran around for weeks.
Either one person make 40x rent alone or don’t waste your time with this company.
They just want your fees.

I’m surprised not many people wrote about this «company», because honestly, how can you not? I’m caught in a sticky situation with these people now because as the previous comments stated, my friends and I were pressured into applying for the apartment, put down a deposit, and then was given the run-​around for an entire week due to a guarantor issue. When this was settled, and I’ve put down the $ 2800 deposit to produce the lease to sign, the agent the «company» hired informed me that there was a non-​refundable pet fee. Also that the guarantor doesn’t just vouch for me but has to vouch for the entire household. Um, thanks but no thanks.
We decided to back out of that damned lease and they are now stalling to return the $ 2800 deposit which rightfully belongs to us (especially since that money was to be deposited into escrow to incur interest). We pulled out of the unsigned lease well in advance of the proposed start date of the lease and is still given the run around. No surprises there, since this «company» is downright dishonest and out to prey on younger prospect tenants who haven’t had much experience in renting places in the city.
My friends and I read the lease we were to sign, and they were full of flaws and illogical clauses. As the previous comment stated — the «company» is not to be held liable if they fail to provide the apartment on the start date of the lease? And the irony of receiving the condition of the apartment as-​is, and then telling us that once we sign the lease, they’ll fix up the apartment? No, thank you.
I hope more people out there read these three comments. Please, I beg of you, back out of any apartment applications you’ve submitted to these people. They only want your money, they strike deals that don’t make sense legally or logically, and they will make your life a living hell. Do not shake hands with them or the agents they hire no matter how much you love the apartment. It’s not worth your time, effort or money.

This is a really sketchy business. I completely agree with the other reviewer. I have a guarantor and was pressured into signing the lease and THEN showing it to my parents. And even then it was really difficult to acquire a copy just for my parents to look at. Also, the woman who runs everything is extremely rude, unhelpful and will always make you feel as though you are doing something wrong, even when you aren’t. It’s unfortunate because I really loved the apartment and the area, but working with this company is just not worth it. Don’t do it.

Moved in Oct. 19. It’s now Nov 29 and I still don’t have the lease. I have emailed and reminded the company several times by phone and email. I’ve been given the run-​around and told it’s on the way over a month ago. Also, repairs that have needed to be done since before I moved in have still not been completed. (None of the windows open or close well.) Additionally, the lease, which I don’t have yet, when I signed is pretty suspicious. I had to «agree» that I would not hold the landlord liable for anything and that if I ever did, I would incur both my own legal fees and those of the landlord; I believe this kind of agreement would not hold up in court, but it is pretty sketchy and shows the landlord is afraid of tenants taking her to court.
Additionally, I have two cats and had to pay a FIVE-​HUNDRED dollar deposit. 250 refundable; 250 non-​refundable. Isn’t a deposit by definition refundable?
So far in my experience, the woman who is the property manager is rude and not reliable.