Wireless Champs

LONG RANT. WORST CUSTOMER SERVICE EVER. ZERO STARS IF POSSIBLE!!! I went in to upgrade my phone since my contract was up and decided to settle on the note 2. They didn’t have it in stock so they said they’ll have to order it for us online. that was fine with my dad and I so the next week I went in and paid them 2/3’s of the amount for 3 other phones they had in stock for my parents and brother. They said that since we’re still missing one phone we can pay the rest when we get it. We we’re okay with that. With that said they were suppose to order the phone for us and I was suppose to receive a tracking number, but two weeks later and I still haven’t received the package OR an tracking number. I went in (this is two weeks later on a Friday) and I asked them what’s going on with the package, why isn’t it coming so they went to check the status of the order and they were like «Oh, it got cancelled». I was like… okay…so then you should be doing something about it. So they were like okay sure. I’ll give them a call on Tuesday and ask them what happened. Call us back on Wednesday. I was pissed off at this point but I went along with it. (What’s also fucked up is that if I didn’t go in to the store that day in person, they probably wouldn’t have even realized that the package got cancelled. They don’t follow up on these things AT ALL) That next Wednesday I called them to find out what happened. and they say «we called them but we don’t know what happened either. call us back in TWO WEEKS». By this point it has been over a month since I’ve first been here and I still didn’t have an answer about my phone. two weeks later we called them again and they go say this bullshit that «Tmobile is having some „internal affairs“ going on and that no one is getting their phones either. No phones are getting shipped out and everyone is waiting just like you. Please call us back in May.» LIKE WTF!!! INTERNAL AFFAIRS?! I don’t know what the hell goes on in the corporate companies but I doubt that even if they’re having internal affairs they won’t stop shipping out phone orders cus then that’s tmobile doing some shitty ass business. I went along with it and was like ‘fine’. May comes along and we give a call and they go «okay, we’ll TRY to get it solved by the end of the month» EXCUSE ME? TRY?! So I went in a day ago to talk to them in person and try to figure out what’s going on since face to face convo is usually better than via phone. I asked them what’s happening now. And so he goes online to check and he goes «oh your shipment got cancelled». UH YEAH YOU RETARD. You said that in MARCH ALREADY. He COMPLETELY forgets that he himself dragged this bullshit out about Tmobile having internal affairs. Then he even has the audacity to go balls out and YELL «well what do you want me to do then?!» Well excuseeeee mee for being so rude and trying to figure out what to do WHEN I PAID YOU MONEY TO FIGURE THIS SHIT OUT FOR US. He also goes like «well you aren’t the the only one. I have this entire stack of files of other customers that arent getting their phones either». The fact that he even said that SHOWS that they’re doing shitty ass customer service if other people are having problems either. That or he’s straight up lying the shit out of it again. So right now. It has been well over TWO DAMN months and I’m still phone-​less. And I still don’t know when I’m actually going to get it. (People might ask why can’t I just go somewhere else: I can, but I’ll be losing more money since I paid them a majority of the sales already -.-) All in all, BRING YOUR BUSINESS SOMEWHERE ELSE. This place is full of lying sleazebags and bullshit.