Westside Market NYC

This is a great store filled with a wonderful selection however the fact that they restock throughout the day can make it impossible to walk the isles. One is often forced to back out of an isle rather than being able to select a product especially in the dairy isle opposite the bread. The employees in the cheese department do not wear gloves this is extremely unsanitary, this has been brought to the attention of managers several times. Some of the prepared foods are very good but again, some of the employees do not wear gloves or rarely change them. The cashiers can be rude and sometimes appear to be unhappy in their employment, not the case in other locations. These issues can be easily corrected which would help to make the shoppers experience a much better one.

Rude, rude, rude, rude, rude. Thought I would give them another chance. Asshole cashiers. They need to clean house — starting with the manager — and get an entirely new staff.

Westside Market is one of my go-​to markets in my neighborhood. On the corner of 14^th and 7^th Ave, it is precariously wrapped around a Duane-​Reade, with entrances on both 14^th and 7^th Ave. This can be a lot of «fun» when your head is in the clouds and you charge out one door and down the wrong street.
These guys jam this store full of food. I don’t think I have ever seen a Manhattan stock so much stuff in such a small space. This place is a bit pricey and is definitely high end-​leaning, but there is plenty or regular stuff on the shelves, too. This location has a great gourmet foods section, with a large assortment of cheeses, etc,
The checkout is very quick. They seem to blast through the line very quickly. The staff is very friendly as well.

I WAS RACIALLY PROFILED AT THIS STORE!!! Please do not support this business!!! After buying sushi for lunch on my credit card I left the store declining a plastic bag as a am (in addition to African American) an environmentally conscious person. I got across the street and a man runs up to me demanding to know where I bought the sushi. I said «right there across the street at west side market». I thought maybe he was crazy not the security guard. But he kept following me and harassing me finally saying «you didn’t pay». I told him I did pay and I had the receipt. As I reached in my bag to get it he GRABBED MY IPHONE OUT OF MY PURSE and ran across the street (through full traffic) into the store forcing me to go back in to get it. When I finally got the phone back is was severely cracked as he’d dropped it running away from me. WORST LUNCH EXPERIENCE EVER! Sadly I am quite sure that if I was not a young black woman in «street clothes» he would not have reacted not have reacted so drastically. I called the police and filed a complaint… I will never patronize this business again!

Great supermarket with a good variety of produce, dried fruit, nuts and their cooked food never disappoints. It’s on the pricey side, but it beats the Whole Foods line on Union Square.

Broadly speaking the grocery store is high quality but the fish market is garbage and they always lie about what is fresh. They also tell you some fish is skin off when it isn’t and vice versa and the way it is packaged you can’t check when they hand it to you. Today I bought what they claimed was the freshest fish in the case, the $ 28/​lb halibut. So clearly I’m the sucker believing the most expensive fish is fresh… they just push the priciest stuff especially when it’s straight spoiled. Go to citarella on 9^th and 6^th ave or a true fish market before ever believing their pitch about fresh fish. Bread market also sucks.
For general groceries, deli and cheese this place is totally adequate. Not acceptable for specialties like butcher, bakery or fish.

It was my first time here today and I m never going back. I bought a couple of ready to eat off the shelf «fresh» food. Both the items were stale. The dumplings were undercooked and not eatable and the salad was stale, lettuce leaves were brown in places and croutons were totally soggy.

I’m usually there every Thursday for the seafood/​octopus salad! It is so good. The soups and sandwiches are great, too!
I really enjoy those cheese samples from time to time.

ve no problem with the food — the problem I have is with the person who takes the order.
He doesn’t speak english very well – and never gets my order correct – I have ordered from there twice now and both times he either leaves something out or sends the wrong thing.
I will not order from there again to frustrating
If you are going to work somewhere you have to take orders at least learn how to take them and what is on your menu.

I recently moved in the neighborhood and have been exploring supermarkets, restaurants, delis, and other eateries. This supermarket has a lot of organic options and a vast selection in general. However, the people that work there are rude. They seem to be very unhappy working there and they let you know. I even tried to be extra friendly (I’ve worked in customer service before) with my «good morning,» and my smile. This place does not make for a comfortable shopping experience so I am only going to go there when I need to. They need to hire better staff.

I never have a problem with the staff but the pre-​packaged food is not fresh despite what any labeling says. I’ve had to throw away more food than I’d like to admit because it was soiled. sad but true.

More expensive than Whole Foods. Service is terrible. They’re not expensive they’re rapists. $ 1.99 for a stupid f****** dinner roll! You know, something smaller than the size of your palm. I was just in there and I said forget it. Everything is too expensive. Go to the other Westside market on Third Avenue and 12^th St.; everything is a dollar less or $.25 last or three dollars less and the service is much better, the people are kinder and friendlier and it’s a nicer store and if you live in the village they deliver for free. No stars but I had to put one down because they wouldn’t let me post it without.
I’m not averse to spending money on food but this Westside market on the Westside forget it it’s just so expensive and why bother They are sullen: no one smiles, no one says please or thank you; they’re horrible people. I was in there one day and I’d spent well over $ 75 and then forgot to get change for a tip for the delivery boy so I went back to the same cashier. OMG! Trying to have her break a $ 20 bill for me; it was like pulling teeth and the look on her face. She had singles in the drawer and made me wait because she didn’t want to open the door until somebody else purchased something and even then she didn’t want to give me any money and I started looking her and said «what’s the problem? all I want is five singles.» She wasn’t going to give it to me; five singles! She was looking at me and complained that she didn’t have enough singles for the night even though the bank was staring her in the face from on high in the staircase above her. Of course finally, she relented and graciously gave me what I was requesting. I’m boycotting the store forever. The one on third Avenue and 12^th St. is so much better

This is a really great locally owned mini chain. The main branch is on the upper west side.
They make all sorts of salads and hot foods, generally very healthy, they have a salad bar and they have a generally very wide selection of foods. The produce selection in particular is impressive.
This supermarket is particularly good for vegans.

my favorite grocery. They need bigger jugs of Vinegar. that’s it. that is my only complaint. they have everything you need, crammed into twisting winding aisles. their deli meats are the best around, cooked food selection is smaller than other West Sides, but better. Great cheeses and fruits.
More affordable than Food Emporium, Whole Foods, and Fairway.

These are some of the most unhappy and rude employees I have ever met in my life. Just to let you all know — I understand Spanish and have good hearing.
They argue, roll their eyes, pout their lips, cuss, hiss their teeth which, at the deli, is unhealthy considering when you hiss, spittle flies fast — I am guess that goes all over the food at the deli!

This grocery store is pretty good I usually find whatever I want. The prepared foods are also good and surprisingly the sushi is also good.
The raw juices are expensive and about $ 2 – 3 higher than most places that will make the juice to order.
The soups aren’t that great and I’m pretty sure they come out of a can or pouch use use already made ingredients.

Westside Market. I’m very conflicted about this place, because it always seems like it has enormous, enormous potential. The quality is higher than your average grocery store, and the selection is top notch. I often come here for the prepared foods and meals, since they are (slightly) cheaper than ordering out, it’s close by, and you don’t really lose out too much on quality. Also, the cheese selection here is pretty on point and actually very reasonably priced.
That being said, the majority of items here are complete and total rip-​offs. $ 8.50 for a tiny egg salad sandwich? Also, the groceries are consistently 20−30% higher than most grocery stores. Highway robbery. I understand the convenience/​quality aspect, but at these prices, I would rather just walk the extra few blocks to Trader Joe’s.
The staff, for some reason, look consistently overworked, and every time I’ve visited, the cashiers seem a bit irritable and impatient. I’ve only visited 4 times, and there has been an argument between a cashier and customer EVERY time. Not ideal.
Stick to the prepared foods or cheeses, get in and get out, and you’ll be okay.

Ah the sprawling maze of foodstuffs known as the Westside Market…
On the one hand, they have a vast selection. On the other, it’s all spread out strangely and illogically in a puzzle palace of narrow aisles that will leave you awkwardly darting around strangers on your way from the produce section to the deli.
And it’s seriously expensive. I once weighed out a small bag of self-​serve bulk quinoa to the tune of $ 20. That went right into the «I don’t want it anymore» box next to the dispensers. Uncle Ben’s was a fine substitute.
The staff… meh. The ladies at the 14^th St-​side cash registers are generally grumpy and the shelf stocking crew isn’t much better. Ask for help finding something and you will be made to feel like a tourist.
Can Wegmans just open a store on the island of Manhattan already?

Worst Customer Service Ever! I run a store on the next block, and am leading a full-​on revolution against Westside Market.
All my bad experiences have for the most part centered around their salad station. Worthless and rude attendants will pack up hours before closing and tell you they ran out. They make no effort to be polite or conscientious, and are so rude it’s almost as if they are all trained and instructed to do so.
After being treated terribly several times, you won’t catch me in this place. Not only will I not go, but I in turn will tell everyone I know to make sure they also don’t give a dime to businesses like Westside who have no appreciation for their customers and their business.
Hell hath no fury like a woman scorned

Westside just rebuilt their produce section. The problem for me is that if you want Jalapeño or serrano peppers, you now have to buy them pre packaged in quantities of over 20. When I make Mexican food, I use 3 or 4 of them. Who can use 30 serrano peppers besides a Mexican family of 10?
I also have not bought mesclun greens since they packaged them in a quantity that will make 10 salads. Mesclun will keep in the fridge for 2 days, max. I make dinner mostly for two and buy all my greens and produce daily.
Westside, your greed is showing, you got some ‘spainin’ to do.