West 57 Apt Corporation

Very unreliable. I rented an apartment from them for a 4 nights stay in NY with 4 friends. They canceled the apartment 1 day before our arrival even though we had a contract that bound us into a 25 day cancelation policy from our (the customer’s) side. They offered us a much smaller place as a replacement, clearly too small for 5 people. When I spoke to their representative to try to convince her that she should find us a place comparable to the one we had originally rented, she literally told me «I am not interested in what you have to say». She proceeded by saying that she was canceling the contract, and we would just have to try to find something in NY upon our arrival and she then hung up on me. Rudest customer service I have ever experienced. Stay away from them.