Wells Fargo Bank

Last night the Atm at this branch took my card and my deposit. I was of course extremely upset and needed assistance. I called the help line and they tried to help me but really couldn’t do anything until 3 – 10 business days which is absurd and too late for me to receive my money. They tell me to go in store which I have to take off work and loose more money to do. I go in and the woman at the desk and her manager just kept saying there is nothing we can do. Which of course after being told to come into the they do nothing was extremely upsetting. She then asks if I want to speak with the branch manager who may help, however for the first 5 – 10 minutes it’s just him telling me how the bank works and how the different departments don’t talk to each other that way which is with ATMs they can’t help me. Which is utter crap as a customer who uses ALL of your services. You should be able to have help with them all in store. At the end he asks me if I want to call the atm support. I do and within 5 minutes the money is credited to my account. Not only could they have told me to call straight away last night or in store instead of wasting my time, they didn’t want to try and find an answer. The only redeeming factor was that this branch manager was very nice and patient, although he did try to high five me at the end… not happy and don’t understand how you can spend so much time telling customers this isn’t how the bank works rather than trying to fix my problem.

I am impressed. Been with WF for over 10 years and had my fair share of disappointment, but this location made me go like «wow». I went in during the week at lunch time — scheduled my appt before hand and was there on time. I was cheerfully greated, offerred beverages and promptly helped. Ivan was my banker, very friendly, respectful and helpful guy. I had lost hope on customer service, this experience restored it. Keep it up!

Summary: 4 stars for the personal bankers and tellers. 1 star for mortgage brokers. Horrendous. Simply horrendous.
I have 2 Wells Fargo mortgages and each time I thought that it might be a good idea to work with someone in this branch. The first person suggested never called me back. then they scheduled with me and were not present at the allocated time.
The second person after a few reschedules, was there, but had scheduled another conflicting meeting. In theory, they were going to be done in 10 minutes. In practice, I waited 25 before leaving, as I only have so much time to wait for someone who already canceled on me once.
I don’t know if Wells is overworking these people or if they simply aren’t getting training in how to manage their schedules. Wells has more than 1 amazing mortgage broker I’ve worked with. However, it’s like rolling dice if you go to this branch.
Sad, because I have 2 loans with them. I’d gladly take my banking business from Citibank — located across the street — and give it to Wells.

I brought in a deposit that was for an apartment rental. The amount was pending in my account then NEVER POSTED. I went to the bank and they said they lost the deposit. Lost it. They lost an entire deposit that was close to 5K. I will be removing my funds from them and would not trust them with my banking. The only confidence I feel with Wells Fargo is leaving them.

Big location in convenient Columbus circle. Fast prompt service. Will def pay them a visit again when in the area.

This bank was my home base for years due to it’s proximity to Columbus Circle. They’ve always been professional and nice here. They’d better be, after all, it’s a bank! FYI, it’s hard to find a lot of Wells Fargo Banks north of 110^th.