Wanna Glow Laser Hair Removal

3 weeks after the service, and I still have scars from the burn marks. And from Renee’s crazy feedback. Perhaps a reporting to the BBB is in order.

Wow. I am not an active writer on Unilocal but I am so glad I didn’t go to this place. I just read the owners response and she is crazy!

I read the negative reviews here the morning of my appointment and was a little nervous but decided to go in with an open mind since I had already paid for my life booker package.
The door is a little unassuming, not really labeled at the far left if you’re walking out of the elevator and it is a little disappointing to turn away from the really shiny spa across the hall. However the receptionist is nice and the facilities are very clean.
The technician is soo lovely, she was very talkative which is always nice when you’re spread eagle on a table, explained everything well and from start to finish I was out in 15 mins. She was also very liberal with the lidocaine gel which some spas charge extra for, and the process didn’t hurt at all.
I gave her a $ 20 tip which is 10% of the original price of the procedure (life booker suggests 15−20% for good service) and she reacted like it was the first time that had ever happened. Nothing you ever want from someone in the service industry but that makes me think that the negative reviewers probably walked in with surly attitudes and then proceeded to tip poorly, and I can totally see myself being short with those types of people as well.
Overall even with my tip I paid less than I would of with any of the other life booker loot deals available, and definitely way less than if I had paid for each session individually at a similar spa. The place was clean and the technician was nothing but polite and friendly. I would definitely recommend this place to my family and friends and I’m not dreading my next appointment which I’ve never experienced with hair removal.

HORRIBLE! Got a laser hair removal from
Lifebooker. Rene took other customers first because they have paid the full price she said, even though I was on time and before them! Also, IT IS NOT laser, its IPL so please people, complain to LB, or take a pic of the machine to prove it! She told me how much she hates lifebooker and that they screwed her over… And yet the deal is back on every now and then. Too hard to get an appt, also, not working on weekends.
I would give a rotten tomato if I could, instead of mere star

I started going to Wanna Glow about 6 months ago, and I gotta say I’m VERY happy with the results I’ve gotten from all the procedures I’ve done — (nail fungus, half leg & bikini laser, IPL). I started my hair removal laser treatment about 4 months ago and I saw a significant difference in my hair growth after the first few sessions. IPL — also great experience! I mean overall I got nothing bad to say about my experience with Renee at Wanna Glow.
I do wanna say that I’m SHOCKED to see all these negative reviews, I’ve never had any problem scheduling an appointment with Renee, not only scheduling 1 appointment but I had to re-​schedule several times due to my schedule and Renee would always work with me! I’ve had several appointment scheduled in advance as well, and again never had any problems. Maybe there was one time I had to wait for Renee to finish with her other client, but so what, it happens, same way I have been late quite a few times and Renee would always work with me.
Renee @ Wanna Glow is super professional and knows her job in and out, she has over 10 years of experience and it shows! She takes her time and makes sure the job gets done right!!! As someone else said maybe others expect to see a full blown spa and when they don’t they automatically have the wrong impression. Also it looks like a lot of the reviews are from individuals getting deals on LivingSocial/​GroupOn, I feel like it’s not fair to give a review on a service you pay half price for but expect to get the same service for, this is just my 2 cents.
I would recommend Renee to anyone and I have, because my experience has been nothing but GREAT!

Renee is very nice, professional and honest. She understands the service, machine and how to use and progress with it. It is not a high end spa and the prices reflect that but for me the location is convenient and worth it.
I highly recommend her.

Renee is very professional and friendly. I had no trouble scheduling my appointments and she was always on time.
I’m amazed by some of the negative reviews Renee has– perhaps that’s because they are expecting a full-​blown spa and they just get a small treatment room. But a treatment room is more than adequate.
For the price the IPL is a real, functioning machine and Renee knows what she is doing. I really like her, she is honest, caring and warm.
I like her and based on my experiences with her, I would recommend her to someone who wants a no-​frills IPL facial.

I wonder if they are a legitimate business with their scheduling practices. Good luck trying to schedule an appointment. After over a month of unsuccessfully scheduling an appointment, I decided that I don’t want to trust somebody with my skin who can’t pick up a phone, look at a calendar, find a time when they are free and schedule an appointment.

This place is terrible. The person who conducting the laser is over selling. I came in with a deal I purchase from livingsocial and she keep telling me they are not making much from the deal I purchase from livingsocial. She suggested I should pay extra money so she will do a better job. The office is share and feel like the office is not that clean. Considering not going back for the appointment because the service is so bad and so uncomfortable.
Not only the place is terrible, they also will not call you and remind you for your appointment and letting you know you need to shave before the appointment (lucky I know I will have to do that before my appointment).

Terrible from start to finish. Like others mentioned, it was hard to get renee on the phone and make an appointment. The day I showed up for my appt., she was 45 minutes late to her office. She muttered something about her being at a doctors appt. when she showed up. She also double booked herself. (All this on my lunch hour…)
My 2^nd appt., I had texted her and left her a message that I was confirming but never heard back from her. She never showed up nor called me to cancel. When I texted her the next day to tell her she was unprofessional, she answered. So apparently, her phone worked fine and could’ve called me back to cancel so that I wasn’t inconvenienced. Unfortunately, she chose not to call me to cancel but instead stood me up.

I just had my 1^st of 6 laser hair removal sessions & Renee was terrific. I got a deal on Living Social and I expect that I’ll go back to her, when the 6 sessions are done, and pay full price for more services.
I had no trouble reaching Renee by phone. Her accent was momentarily hard to understand, but after my ear adjusted, it was fine. She had an appointment available, exactly at a time that was convenient for me, too.
Her office is in a shared space on West 57^th St. It’s clean and tidy, her office is small but comfortable, and my appointment started on time.
I was pleased with Renee’s professionalism (having your bikini area done can be awkward) and I experienced no discomfort or pain, whatsoever.
I will report back after my next session, but I think Renee deserves a solidly positive review.

Friendly and truthful service. You get what you need. You get what you paid for and more. Bottomline is, no matter how uncomfortable «laser» sounds, you’ll be taken care of in an extremely comfortable environment. That’s all that matters right.

At first, this company might not seem as professional as some other places, but service is good and Renee is really nice.

You can’t even get these people on the phone, and then after about 10 rings to forwards to what sounds like a cell phone voicemail. I have been calling their number for weeks and have had no luck. Considering I bought a 6 session package through LifeBooker this isn’t too comforting. I definitely don’t what to have to struggle to get someone on the phone like this 6 times!
I emailed LifeBooker for a credit. Don’t even bother with this place.

Please note, I did not receive services. I know that seems unfair but I wanted to share my experience. I saw a great deal on Lifebooker and searched for reviews on the web. Couldn’t find much other than one review that I suspect is a fake. I then called the phone number on the website. It forwarded to another cell number and there was no answer. I called back again and was greeted with «Hello?» (not the usual «welcome to x y z» business call.). That aside, I inquired about what kind of laser equipment they use, asking what is the make and model. Certain models are better for certain colors and textures of hair (example Gentlelase or Yag). I was told something along the lines of «We don’t use a specific model. we had a custom machine made for us.» I asked who the manufacturer was, she said «Dioz.» I had never heard of the brand so I wanted to make sure. I asked «Dioz? Like D-​I-​O-​Z?» she said yes. I’m guessing she meant DIODE, which is a kind of laser but not a manufacturer.
Seems like a one person shop. Possibly inexperienced. I wouldn’t trust my skin with this person. I am happy to change this review if it is unfair but please be sure to do research before proceeding with this company.
edit: LOL to the owner’s response. I called from my office on 3^rd Avenue. There was no noise and I was on a landline. I suppose she was walking on her cellphone, another indication that this isn’t a legit business.

I bought a deal on lifebooker that seemed too good to be true. Well, it definitely was.
I never even made it into the facility as it took a long time to get Renee on the phone and when I finally did she was hard to understand, difficult w scheduling (you can’t tell me you’re booked til almost November but you have no reviews anywhere??), and when I said you haven’t asked what area i’m asking to be lasered she assumed my face and I said no and said underarms and then she ranted about this and that I never told her and that she had to relook at her schedule. this boggles me. I’ve had my underarms done before and it took less than 15 minutes in total.
I told her no thanks and that I would call lifebooker for a credit to use towards a different company.