Vince’s Village Cobbler

I DESTROYED my favorite sandal, dropped it off, and left it for dead. A YEAR LATER, they called asking if I still wanted it. By some miracle, I still had it’s match and I have never been happier. They obviously put a lot of care into their service.

Went to Vince’s today despite the couple of bad reviews, they did an excellent job fixing a hole in the sole of my boots at a reasonable price in about 30 min. Very happy with the result

If you wish for your repairs to last you more than two months, look elsewhere. Six weeks after a repair from Vince’s, my Frye boot fell apart, with holes in three places. I will not be returning.
I dropped off a pair of booties the last week of September for new heels and soles. I paid $ 75 upfront so I only have the date and receipt for the drop-​off day, but a conservative estimate for when I picked up the shoes is Oct. 10; by Nov. 19 the left boot had three holes in its sole.
This is too short a duration for such a high price.
When I brought the shoes back to the store, the manager told me that repairs should only last a month, that I was unreasonable to think otherwise, and there was nothing to be done but resole the shoes for another $ 55.
I was also told that «anyone with common sense» could see that the holes were from wear.
Indeed, I had worn the shoes. It’s unreasonable to expect a customer not to wear the shoes he or she had gotten fixed. Though I’ve had good experiences with Vince’s in the past, I will look for other cobblers in the future.

They do good work, but they are more expensive than other shoe repairs in the area. Service leaves a little to be desired.

Update: the owner called me back and apologized! I never would have expected that to happen. Major props to a business which rights its wrongs. Will continue to do business here and looking forward to doing so.
After coming here for a year (and spending hundreds of dollars), I just got the worst customer service from the OWNER! If the owner isn’t helpful, he doesn’t need my business. Going elsewhere. Find somewhere else!

My leather soled high heels needed to be protected with a rubber sole guard so I brought them over to Vince’s Village Cobbler. They had a large selection of soles and recommended me my best option for these shoes in particular. They paid very close attention to my shoes and assured me that they would come out beautifully… And they sure did! They are extremely professional, very fairly priced and I am very happy with their work overall.

This place did an amazing job on my shoes! I needed to get my boots polished and they did a great job. Will definetly be coming back here for all my shoe repair needs.

I had ordered some shoes that needed to be dyed. Not only did they do a great job, but had it done in just a few days. I have always been very pleased with the work that they have done and this time was no exception.

The actual work on the shoes was great. It was exactly what I needed done and they were able to tell me they could do it within the day. Friendly — somewhat… for NYC standards I guess.
Here are my cons:
— Yes, they were able to fix my heel the day of (it was just replacing the little nub on the end of a stiletto)… but why couldn’t they just do it on the spot? When I came to pick up the shoes the next day (see next bullet), I witnessed a girl get to have the same exact thing done to her heels on the spot while she waited. I am visiting from LA so I would’ve appreciated not having to get another round of cabs to come and pick the shoes up later — especially since it was clear they could do it on the spot for others.
— I asked for day-​of. They said they could. They emailed me telling me the shoes were ready 12 minutes before close. I called them to see if someone could just wait 5 minutes past 6:30pm so I could pick them up the day of (there is a theme here) — and the guy said ‘The store closes at 6:30pm so no, no one will be here 5 minutes after 6:30pm.’ I mean…
— They couldn’t find my shoes when I came to pick them up the next day — I had a cab waiting thinking it would be quick but it turned out to take 25 minutes because the guy couldn’t locate the shoes.
I probably gave 1 more star than I think is deserved given my experience — however, I am thinking I’m a one-​off case for them and I’m thinking they are a lot more efficient/​effective normally. So, 3 stars for the benefit of the doubt that normally they are a 5 star business.

The very best in both shoe repair and in customer service! I walked in expecting to leave my new sandals to be altered (one foot is smaller) but mentioned that I was leaving on a trip and would like one pair to take with me. They fixed both pairs on the spot and did the most professional job! They really know what they are doing. I am overjoyed to find this level of craftsmanship still in existence. Best of all was how very nice and accommodating they were. I highly recommend Vince’s Village Cobbler Shoe Repair.

Professional, quick and most importantly skilled! The Frye store actually recommended this place to me. Left a pair of boots to have the calves stretched and they did it right down to the inch! They email you as soon as your item is done and assure you that if you are unhappy for any reason, they will welcome you back. Overall great experience.

I needed a creaking shoe to be repaired. I went down Vince’s Village Cobbler down Sullivan St. They looked at the shoe and knew immediately what was wrong with the shoe. They were very knowledgeable and also were incredibly helpful, polite, and nice.
I originally went to Yakub’s up Sullivan Street. Yakub was extremely rude and he had no idea what was wrong with my shoe. He simply walked away and told me to leave come back when I know what is wrong with the shoe. He was extremely rude and unprofessional. I do not know if Yakub gives incentives for people to give 5 star reviews or if they are friends of Yakub, but it seems to be this way.
So if you’re looking for shoe repair in the village, make sure you go to Vince’s Village Cobbler.

Never thought I’d miss my old cobbler so much, but he’s turning out to be really tough to replace! This shop does a fine enough job on shoes, but the service leaves something to be desired. Both interactions I’ve had with the staff so far have felt a bit strained. When the man handling the register takes in your shoes he doesn’t even look at them. No one does. You just tell him what you need and he rings you up. This would make me nervous if I were taking in anything in need of more significant repair beyond a new heel. Additionally today when I asked if the boots I was dropping off should be waterproofed, he didn’t actually answer and instead just added waterproofing to the receipt.
I’ll probably continue to come here for basic repairs just because it’s so close, but it’d really be better if they were a little more attentive to their customers. I’m by no means a fussy person, I just want to feel like someone is listening when I ask for help is all!

Excellent craftsmanship, best prices in the whole damn city, very nice and honest people. they tell you exactly what theyre going to do to your shoe and why. Ive been going for a couple years now and wont go anywhere else.

Just had a second set of heel protectors from Vince’s put on after one of the protectors came undone (nails and all), in less than a month. I totally appreciate that I may have contributed to that (granted this has never occurred before). Was told had to replace both of them in spite of minimal ware on the other shoe — whatever, $ 4, so who is to argue.
However a $ 2 charge for «quick action» when he was completely free and not helping anyone else? Really?
Fortunately I walk by about 25 shoe cobbler places during the day, so my last time here.

I dropped my shoes off in the morning, and was able to get them back within a few hours. Overall a very professional experience, and I appriecated the email that they sent once the shoes were done.

I realized yesterday that the buckle that we picked wasn’t the one that I was given. Maybe it didn’t fit ?? Either way the one that I have doesn’t fit either. I have to leave the strap in the buckle and slip out of my sandals because the strap doesn’t fit in the buckle. It took me five minutes to force the strap in and I learned at that point to never remove it. It takes me two minutes to fully buckle the sandal. It may not seem like a big problem but to do that every time I slip on my sandals is a hassle. That’s the purpose of throwing on sandals. The convenience.

I brought 2 item to repaired.
1) Louis Vuitton won’t fix the stitching of my wallet because there is a small crack.
2) my Givenchy bag’s handle was peeling.
The guy explained to me what will they be doing to my items and told me how much would it be and asked to come back same day. After few hours I came back and my items were repaired for $ 35.
I would recommend them because they were very professional, fast, and affordable.

I’ve taken the same pair of tall black leather boots to Vince’s twice: the first time to repair the soles and heels of both boots ($ 65, including polish and shine) and the second time to replace a broken zipper on one boot ($ 40, including polish and shine). The first time, my boots were ready within 24 hours, and the second time, they were ready within 6! Overall, I’d say the prices are a little steep, but that the work is very high quality and extremely prompt. Extra kudos for the email notifications about when your shoes are ready and for Vince who is exceedingly polite and knowledgable about his work!

STAY AWAY!
I bring in a pair of wedges that I had unfortunately spilled juice on and was told by the team that it could be removed. I left the shoes there, paid them in advance for their help and was told to come back the next day.
Upon my return, one employee tells me they never started on the shoe and that it wasn’t ready. The other employee then tells him that the shoe is ready but its in the back of the shop. My $ 300 pair of shoes were brought out with the stain still there AND the shoe looking pale and white (original color was beige)…
They tried to grab the ‘boss’ to come speak with me and figure out a solution, but I was then told that he would call me later in the day. Of course, there was never a call back so I called and asked to speak with the owner. The owner’s response was that of a 5 year old:
«My team never speak to each other, I wish I can be in the store all the time to help and speak with my customers, but I can’t. My team doesn’t know everything and do not bring issues up to me. The stain can’t be removed, there is nothing we can do»
— I’m glad a 5 year old who can’t manage his team is running a cobbler store.