Viator Associates

What they don’t tell you before booking is you have to find a way to there Business Ceter to exchange your purchase confirmation for another piece of paper with the same info. When you can just purchase it from the vendor for the same price or cheaper. I called to complain and after holding for over an hour, I hung up and decided they will never get my business again!!!

Take the 5 hour tour in your first day in NYC. Then, you’ll have he inside recommendations for the rest of your trip. Tyler and Antonio are the absolute best. Tyler knows something about everything. and she smiles he whole time. Tyler, we will be back in April with another group. How do we request you for a walking tour?

The tour itself maybe nice but the 30 minutes waiting in an unair conditioned building for 2 people to print your vouchers while 8 employees milled around on their phones, playing with their time clocks isn’t worth the money

I did the 3 day Niagara Falls tour which stopped in upstate NY, Niagara Falls (American & Canadian), Toronto & Thousand Islands.
*ALOT of time spent on a bus but I’ve done coach tours before so I knew what to expect. My advice would be to bring reading material! *
I thought this tour was really well planned and our tour guide Victoria was very personable & knowledgable. Just enough bathroom/​food breaks in between stops to make you comfortable. I have no real complaints and would highly recommend!

There are multiple choices for NYC tours, and after much research and weighing all the stuff we really wanted to see, we picked the Viator Sightseeing Cruise and Night Tour to round out our NYC trip. Booking online was easy and it said they’d accept tickets on mobile devices (multiple places stated they require a paper ticket because as a tourist, I’m clearly traveling with my printer!).
The website said to pick up the tour in Midtown Manhattan, which sounded easy enough. Then the ticket said «Behind The Winter Garden Theater», and I’m picturing some dark alley bus pick up, what the heck? Is this for real? But ok… we arrived at the theater, planning to then find the back of it, but it wasn’t easily found. You couldn’t go inside at that time, there was no alley next door, and it’s in the middle of the block. No signs, nobody knowing what was happening. We decided to walk around the block and found «the back», which looked just like the front, but on a different street. We found the bus and some other peeps waiting, so we had the right spot.
Except we noticed the hood of the bus was raised. And the bus didn’t appear to want to start.
The guide and driver were obviously stalling us and trying to keep us entertained. After about a half hour, the guide announced that the tour would be canceled due to mechanical issues with the bus. There was no backup bus, no way to do the tour. Our choices were to reschedule for the following night or get a refund. SUPER MEGA BUMMER. It was our only night left in NYC, and due to the stalling, it was too late to hop on the other tour we had in mind. After giving our info for the cancelation to be processed, we ran down the block and managed to get a spot on a Grey Line tour, which was a huge relief. Last evening saved from the brink of disaster! I understand mechanical issues happen, but if your business is based on driving tourists around, wouldn’t you have a spare?
A couple weeks later, I noticed Viator hadn’t refunded the cost of the canceled tour as they’d promised. Luckily, their online customer service handled it quickly.
BOTTOM LINE: Make sure to arrive more than 15 mins early so you can find the pick up point, and know that Grey Line is down the street and will work with you to get you on another night tour (although not one with a boat ride…) if Viator falls through. And if they do, watch for that refund.

The water taxi tour itself may be fine by virtue of the beautiful city sights, but the administrative part of this package was ridiculously bad. We missed our 10am boat time (and had to wait 90 minutes for the next one) due to the fact that the website provides very limited detail other than «Pier 79». The website says to arrive 15 minutes prior to departure, but I recommend allowing yourself 30.
Finding the actual building you need to enter in order to check in requires asking multiple strangers, because even building security out front was clueless. There is no signage out front anywhere on the doors to tell you that you are in the right place. There are several other brightly-​signed sightseeing tour umbrellas set up, so we went up to them to see if by chance they were the right place to check in. More time wasted. And even though, once you buy your package online, you get an evoucher and are able to add your tickets to your Passbook, when you arrive you are still forced to go to a ticket counter and wait in line for someone to print out a paper ticket.
Incredibly frustrating.

The time period was 6÷26÷14, yes there customer service was very polite BUT un-​helpful, the pricing was not as competitive as others who offered the same service. Check around you will find better.
They are sticklers about their policies without exception, so think twice before using there services. Check what is written and not what is said by a sales representative. They may differ or be misunderstood. Before accepting, check what is in writing, don’t be in a hurry to sign up! Ask and be clear about their cancellation and change policy. Don’t be in rush.

We booked our reservation online. Our guide was very friendly and knowledgeable. Our group was just our family of 4, so it was a nice personalize tour. I would definitely use this company again.