Verizon Premium Wireless Retailer-Wireless Zone

Besides awesome service these guys provided music, drinks and kept the store open late to hep me set up my new phone.

Great customer service. The associate, Eddy, helped me and my friend out greatly! If you’re gonna be in the area, definitely, drop by this Verizon Wireless store.

Often leave other Verizon stores frustrated and drained from an extended and arduous process but Shawn was beyond helpful and made what is normally an ordeal not only quick and painless but pleasant as well.

My husband and I were actually here on vacation and merely stopped in to return an accessory purchased in Santa Barbara, which they couldn’t do but Shawn helped my husband upgrade his phone, which he has been dragging his feet about and did such a great job of helping him choose the right phone for him The manager and other staff person were great, too. While we there, we witnessed the real «neighborhood» feel of this store. Good job, guys!

I received horrible service here today. Prepare to wait an extremely long time, only to be told the wrong information and have to restart the process somewhere else. They are also extremely rude and unprofessional — they will give you eye rolls for asking «basic» questions. Lastly, as another reviewer mentioned, the iPhone headphones they sell are not actually from Apple, even though they sell them at the same $ 30 that Apple does… All in all, there are plenty of better options nearby (University Place, etc.) Avoid if you don’t want to get scammed.

**AVOID AT ALL COSTS**
I urge all Verizon customers to look elsewhere when looking for service from «Verizon».
The owner, Eddy, is a total unprofessional who will kiss your ass while you’re in the store, then send you off with either fake products, secretly refurbished or repeatedly dodge your phone calls.
Specifically:
–if you attempt to order an iPhone through them, and wait for it to be delivered, they will sell it to the first person who comes through the door, before even giving you a phone call to let you know it arrived.
–their white «apple» headphones are actually not from Apple at all. If you were to ask them if they are from Apple, they would say yes, which is a blatant lie.
–they are totally inept in every way, shape and form. During my first attempt to order an iPhone, Eddy the owner ordered the wrong one after a full hour of briefing. He then played dumb.
Lastly, I would like to mention to any female customers that Eddy is a total creep. When I was at the store a girl felt uncomfortable because of the way he was looking at her. I shared her sentiments and also felt uncomfortable. Avoid this store at all costs.

Shawn was extremely honest and helpful with my phone emergency recently. Instead of trying to get me to spend more money on the 6s, he was honest that I didn’t need to pay more if I couldn’t afford it, and that I would be happy with the 6. Truly wonderful experience.

Usually can’t distinguish one Verizon store from another, but thought these guys really a step above the rest. Eddie and Sean very committed to a good outcome for what is usually a painful situation. Could not recommend higher. Worth a trip even if you don’t live near by.

I don’t have a Unilocal so I’m writing from my boyfriends — but everyone at this store was SO HELPFUL AND AMAZING BEYOND BELIEF! Such nice and smart people and I am so grateful to them for helping me so much !!! Highly recommend! — JANE GUMMY

Very helpful staff, even if I didn’t end up buying a phone. Will definitely come back when it’s time for an upgrade.

Eddie and Shawn are truly great, it’s a real neighborhood store and they’ll take good care of you. Definitely go here if you need anything Verizon-​related.

Today the young man on duty at 5:35 pm was very rude and lacked customer service skills. Sorry I didn’t get his first name. He act as though It bothered him to answer my questions. The store didn’t have any customers at this time. His behavior reflects negatively on the company.

Bewildered as to why this place has a 5 star rating… I assume the owner had all his buddies write these reviews. This place was a major disappointment. I arrived at 10:30AM on a friday which is when they are suppose to be open and the doors were locked. Waited roughly 20 minutes with no luck. If you’re going to leave during the listed business hours at least leave a note when you will be back, at least give me that common courtesy. OR better idea… stay open during the hours listed online and on your store front door! Thanks for the major inconvenience!

Avi apparently sold this store. The service has gone from «great» to «terrible». I have spoken to the new owners several times about my new iPhone that has yet to materialize, and I keep speaking to this one total dude who goes“Yeah well, it ain’t my problem, I just bought this store 3 days ago, so whatevs…” Worst service ever. Avoid at all costs.

I recently came to Avi and Sam after I lost my cell phone. I ordered the new 6 and during the two week period where I was supposed to be phoneless, they lent me one of their loaner phones. Once I realized I ordered the wrong capacity iPhone, I went back and they reordered me the correct one without the cancellation fee. I have never had such great customer service from a Verizon store before! I highly recommend!

My friend walked in with a problem and Avi, one of the managers, treated her like family. He was pleasant, solved her problem completely and she now intends to visit him with all of get phone needs. Way above and beyond. Highly recommended.
(Avi, thank you for installing the glass on the iPhone!)

Went in to look at Iphone cases. The younger guy pounced on me and went into a giant pushy sales pitch. He then grabbed my phone and started telling me it was very scratched. After that he tried to sell me a $ 40 case and he would «throw in» some type of iron clad protective cover all for $ 50. A «great deal» according to him. Told him to give me my phone back and left after he did not listen to what I said I was looking for. Then I proceeded to walk down St Marks and buy a $ 10 nice durable Iphone case from a vendor which has lasted for a few months now with no problems.

Sabby has to be the sweetest and most helpful Verizon associate I’ve very dealt with. Went above and beyond to help me get my phone working again and corrected several mistakes and even purposeful deceptions another Verizon store had tricked me into.
In my experience Avi was very pushy as a sales person and applied unneeded pressure on me to purchase extra accessories.
Overall I would recommend this store highly to anyone needing help with Verizon support or sales. Ask for Sabby and you won’t be sorry!

Is Avi for real? Yes!!! Why is that a good thing? Read below.
So I went in to order the new iPhone 5S (my 2.5 year old one barely made phone calls). When I came in to activate it Avi was there and was helpful to the point where I I didn’t quite understand what was going on. Turns out he’s one of the few who still knows how to run a retail business! Happy customer = retention and more customers. I will tell anyone and everyone to go to him for a new phone and frankly for anything else Verizon. The experience was first class and he is willing to do right by customers and goes out of his way for you and for customer satisfaction. I know, crazy idea, right? Treating customers well, means they’ll come back.
Anyway, So I ended up coming back because I needed a change to my phone data plan and Avi told me he’ll take care of it and that he’ll take care of it. I literally spent 5 minutes at the store telling him the problem and walked away. He said he’ll do it and I’ll get a confirmation email. It was there THAT NIGHT. Seriously, I couldn’t believe it. If you don’t believe me, just go there and find out. You can’t do any better. I am 100% confident in the service and can’t stop raving about it. GO THERE!!!
In two words: CUSTOMER SERVICE
’nuff said

I came in with a miserable iPhone and Avi and Sabby were the nicest, most patient and professional Verizon technicians ever. They took my time into consideration and managed to troubleshoot and resolve all of my phone issues, while making me laugh and catering to me personally.
Great guys, great store, great hours. Worth a visit if you need help or a new phone!!!