Vera Wang Maids

I HATE the idea that I have to give this place one star. The WORST customer service in the world. Seriously. This is not David’s bridal or the second hand shop. You are paying high end prices, you expect high end quality and SERVICE.
I can and will rave about all my other wedding vendors because they were amazing. I mean it’s my «once in a lifetime, I want to cherish this forever» moment, so of course I looked for the best (within my budget).
I completely endorse the Four Seasons, Priscilla of Boston and again other vendors but Vera Wang Maids I cannot help but DETER people from going there. Again DO NOT GO there.
Disclaimer: This is for bridesmaid dresses, not wedding gowns which I hear is very different.
Let me give you the one positive thing, the dresses were gorgeous! The silk, the design, phenom. We did get a lot of compliments on them. (I had 8 bridesmaids ranging from 5 feet tall to 6 and size 0 to 10 — and it fit all of them very well). Quality is not what I am upset about…
Here’s the list complaints that were addressed to them: (and many more but have forgotten at this point)
— The sales people are rude (ALL OF THEM. blasphemy!)
— Managers are equally as rude
— They are hesitant to let you try on dresses
— They messed up the order but won’t expedite the shipment
— Consultant was unresponsive to emails, calls, etc
— The only person they would talk to is a bridesmaid that couldn’t make the wedding!!! How the heck did this make sense?!
Anyways. please please do not ruin your wonderful wedding experience by crappy sales people.
I want reiterate what another reviewer wrote below: «If you find a Vera Wang bridesmaid dress that you want to have your maids wear for your wedding, buy them from ANYWHERE but the Vera Wang boutique in NY. You’ll probably have lower expectations to begin with and therefore be less disappointed by the process.»

Dedicated bridesmaid that I am, I went to try on the dress options for my friend’s wedding months before the actual nuptial date. Having given us 4 different choices, each of us was supposed to schedule an appointment with Erica to try each one on and see which was to our liking. I really liked this method since it mixes up the bridal party a bit, ensures happy bridesmaids and also allows for a range of pricing depending on each gal’s budget.
Anyway, I showed up at the big building and shuttled up to the 3^rd floor to be greeted by a silent waiting room and a check in desk resembling the entrance to a doctor’s office. Confused, I mentioned to the man at the desk that I had an appointment and I sat looking at the Vera Wang perfumes lined up where the fish tank would be in the Doc’s reception as he paged Erica. My appointment was quick fire, which I liked since I’m not a slow shopper. I like to get in and out as fast as possible and Erica seemed to be on the same page. Could this be interpreted as curt? Probably. I didn’t mind the formality and silence since it was literally an errand and not really a leisure activity for me.
Final thoughts: Don’t go here without making an appointment ahead of time and don’t expect champagne and girl talk. It’s definitely more showroom than shopping mall. The dresses I tried on were all in the $ 200 arena and they have a huge rainbow of color options.

I decided to come here because most places offer boring and badly designed bridesmaids dresses at expensive prices. I thought it would be hard to go wrong with Vera Wang.
Although the dresses are decent and pretty affordable, the service is deplorable. One of my bridesmaids received a dress that was too small in the waist, most likely because the salesgirl did not measure her correctly. I also think the dress was not cut properly. When my friend went back to the showroom for assistance, no one wanted to help her or give her advice. They just insisted that the dress fit right even though she could hardly breathe in it! Luckily my friend is a designer so she fixed it herself with a seam ripper, and they did not even want to give her that!
I have been treated with excellent customer service everywhere in the bridal industry EXCEPT for Vera Wang. Their salespeople are rude and incompetent. I was really surprised that at a brand like Vera Wang the service was so low. Before she starts losing customers I would think she would rehire or retrain her staff. I’m glad at least I bought my wedding dress from Monique Lhuillier instead of Vera Wang!

Unfortunately, my experience here was frustrating and not as good as i hoped from such a well trusted brand. I give them three stars because the bridesmaid dresses are very affordable and the quality is good. The salespeople are a little rude and unprofessional and seem to come and go a lot, so it was very hard to have questions answered/​transactions done, and became an extra stress on top of everything else i had to do for my wedding. They also do not do alterations in house which was a bit of a hassle and im sure they could easily hire a seamstress a few times a week like they do for their bridal shop.

It’s too bad that our first experience trying on bridesmaid dresses was here. We imagined it to be fun and girly but NOT AT VERA WANG MAIDS! The service here was horriffic. We didn’t know if were were allowed to touch or even try on the dresses. How about some explanation from the salesgirl???
The bride finally managed to make the salesgirl crack a fake smile at the end of our session with a joke. It looked like it hurt her face to smile.

Nice space. No problems with service here — hmm, the bride and I must have passed the rock on the finger test, bwah; we also went fairly early Saturday morning, before the inevitable crush and overbooked appointments, so perhaps our experience was less harried.
Good variety of styles but really just the most boring colors (except for the newest fall collection — those jewel tones are gorge! But completely inappropriate for a spring wedding). I know these gowns are designed to be camera-​ready for the pages of Martha Stewart Weddings, but up close, I couldn’t find much more intricacy of construction than any of the other gowns I’ve tried before. Our SA allowed us to take pics inside the dressing room, which is ridiculous because the lighting in there is horrid, but was a start. Price point is actually decent… because it’s all made in China.

I have been here twice for bridesmaid dresses. The staff is a little rude if you are not carrying the newest bag or your ring isn’t huge. Once you do get help, they aren’t even that helpful. If you do have to get a dress from here, you are forced to get a size or two larger than you are by the staff «just in case». When the dress comes, ti can fit you and another person, so you end up spending an additional $ 75 plus on alterations to a dress that was already too much money.
yes, the store is pretty and the dresses are nice but I have to agree with everyone who says this place is snotty and not that great for the money.
And really, even if they don’t totally look like bridesmaid dresses, are you really wearing it again!

The staff wasn’t so much rude as overworked. Ah so what this is NY, and if you think your wedding/​bridesmaid experience is supposed to be blissful., good luck, the wedding industry is scary. I didn’t have to wait too long and Caroline was nice and relatively punctual with a tri-​delt manner. I wan’t so much choosing as picking up what had been chosen, which was perfectly fine by me.
The dresses are fine, having escaped being roped into some taffeta nightmare from the internet. They had multiple styles that flatter most shapes in the same fabrics. They’re well cut can nicely finished. Let them measure you and suggest the size. Don’t be surprised when you have to order 2 dress sizes larger than you think you are; it’s not your identity, it’s a tag. Bring the undies you’re going to wear for the fitting, cause they don’t do alterations. So bring your shoes to the tailor. It takes THREE MONTHS from order to pickup and TWO WEEKS at the tailor. But we looked nice and could dance.
If you want to cheap it out, go to J

My maids and I thought it would be a good idea to get the dresses that we liked directly from the «source» so we ordered from the Vera Wang boutique. We picked up the dresses this past weekend and I am officially convinced that going through the boutique only made the process worse.
1.) I did not have a single point of contact at all through the process
2.) Every time I or someone else from my party called they were received with rude attitude and were given different information EACH time they called… depending on who they talked to
3.) They kept calling and emailing my step mom instead of me regarding updates on the dress order
4.) Everything about the process was manual and paper based… not efficient at all
5.) We were in NY and decided that we’d go together to pick up and try on the dresses together (supposed to be a fun event for us girls) and the whole experience was awful. The receptionist was extremely rude, she told us that she wasn’t sure whether we could try on the dresses when my sister specifically made an appt TO try on the dresses. After waiting in the lobby w/​no explanation regarding what was going on and spending another 15 minutes paying the balances on the dresses we were finally allowed to try on the dresses. While in trying on the dresses I was scolded for LOOKING at other dresses in the salon… I was told that I needed to have an escort to LOOK at the dresses.
Basically, it was just ridiculous. If you find a Vera Wang bridesmaid dress that you want to have your maids wear for your wedding, buy them from ANYWHERE but the Vera Wang boutique in NY. You’ll probably have lower expectations to begin with and therefore be less disappointed by the process.

The store itself is beautiful and I absolutely LOVE Vera Wang wedding dresses (the bridal house is right across the street). But when it comes to Vera Wang bridesmaids dresses… eh. They don’t do much for me.
So yeah… really nothing special about these dresses. And I’ll let you in on a little secret (sshhhh)…Ann Taylor Celebrations line looks very similar and are half the price. And your bridesmaids will refrain from calling you a bridezilla when you ask them to spend $ 180 on a dress instead of $ 350.
If you do decide to check out these dresses be sure to make an appointment. My friend and I walked in unannounced (gasp) just to take a look around and the reception had to call a consultant follow us around the dress floor. Do they think we’re going to walk out with a sample bridesmaids dress? Oh yes, just what someone wants to steal… an ugly taffeta bridesmaids dress!

I have been to this location 3 times. Once for my sister’s wedding, once for my own and last week for my friend’s wedding.
I would say that the atmosphere is a little snooty. The other women there were screaming about being engaged with their designer purses and big diamonds. Blah, annoying.
The service wasn’t all that great. They definitely keep you waiting and act like you should do them a favor for being there. THEN the same person is helping multiple parties. what is that about?
The dresses are nice and around the same price for most maids dresses. If you want one of their more unique designs, a great price, but if you are looking to get a generic strapless floor length dress… go somewhere else.
Also ASK ABOUT THE DISCOUNT. They never offer that information, and actually forgot to give it to me. I had 8 dresses from there and they didnt give me the discount.
Look at my review for Vera Wang in DC…