US Post Office

This is the WORST USPS I’ve ever been too. Messy. Slow. And borderline combatively rude customer service. USPS rep Angel especially was especially rude. Don’t go here.

If you are told to go to the supervisor when your package is missing, you are fucked. I’m not even sure if this person exists on this dimension or not. Well, possibly in the same blackhole with all missed package.

This is based on my experience with a lady working there named «Angel», an ironic name given her surly attitude. I was so excited to send our wedding Save the Dates, but she couldn’t have been less helpful, tried to charge me for something I didn’t need, and gave me unbelievably rude answers (e.g., «Since you say you’re too busy to do hand canceling now, is there a day or time I can return when you guys aren’t as busy?» «No.»). This is why people hate going to the post office. I agree with other reviewers they never answer the phone either.

I see why USPS is in debt and going out of business: INCOMPETENCY. Phones aren’t answered, mail isn’t delivered — I mean really, what is it about customer service and efficiency in New York City? It’s pathetic. God forbid your job is actually done correctly. Fuxk you USPS.

UPDATE: On two separate occasions the lobby was not open despite the sign saying 6am. I almost never go to the post office during the day and usually go before they open to drop off my packages. The two most recent times I visited this post office the main set of doors were locked with no sign of anyone on the other side.
P.S: Save the troubles and go to the post office closer to Columbus circle.

Horrible service in the history of USA THEY never pick up phone call if you wanna ask them something about pick up. If am I president of USA I will fired all of them.

They lost my package and nothing can be done. And they told me to call «Ms. Cornell» at 212 330 5525. And she was supper rude, she even yelled at me through the phone. I am a college student trying to save all the money I can. This is very upsetting that my package was delivered to the wrong location because of the route 39 mail man.

Horrible. Horrible. Horrible. I scheduled a re-​delivery and they never bothered to re-​deliver it. Trying to schedule another one and no even picks up the phone!!! How does a business NOT answer the phone??? It’s Christmas. Don’t they understand that people are desperately awaiting delivery of last minute gifts??? This one happens to be for my dog so I’m EVEN MORE UPSET about it! You make my puppy sad and I will hate you for life, USPS.

It’s The Post office. everyone hates it right haha. well i walked in many times so i said let me write a review now. i wanted to get in and out and of course there is like 800 people waiting online. Not bad there is about 4 lines open instead of just ONE which was good. I wanted to use the quick self serve machine but i saw two people look fustrated and i said naaaah let me not use that. The machine had to be taken out of service or one of the customers had their money taken so i didnt. once i got to the line it was in and out so not bad, i had worst post offices in harlem than here.

The people are very nice and attentive, I was impressed. People are too quick to judge this place. They get the job done! One lady assisted me with the automatic kiosks end to end and overall it was a very pleasant experience.

I got to go there more often. It is good service and I never once get to be mishandled by the staff. Honesty to me is the best police.

They have STOLEN 3 of my packages to date. Initially I thought it was a mistake, second time I became suspicious, but really, 3 times? Can they really be that bad at their job? They even claimed they attempted to deliver my first package by putting a slip in mailbox — LIES because I have a 24hr doorman who needs to be present for mail carriers to have access to mailboxes. First package stolen was an order full of clothes I had ordered, second package was a piggy bank gift from a friend for my daughter, third was a small package with a gold necklace. Each was probably stolen because they saw the package label from the sender and knew it was something they could possibly want. I bet if an investigation were to be conducted, they would find that certain employees are stealing on a consistent basis. anyone know how to get in touch with those investigative reporters from tv??!

People love to hate on the post office, and service in New York in general is terrible, so I can see why this place isn’t popular on Unilocal.But as far as NYC USPS goes, this location isn’t too bad. There’s almost never a wait for the self-​service machines, and the wait is usually short for the desk. The people who work here are quite pleasant — it’s the other customers who have attitude problems.
FYI — BYO tape and pens.

I don’t know why this post office has such a bad rating, it’s WAY better than the one by Port Authority, that one SUCKS.
The people who work her genuinely want to help you get in and out as fast as possible. They’ve made it easy to ship packages without standing in line, the lines always move quickly, the people are open and friendly.
This is my favorite post office. I wish my postal carrier worked here, then I might get my mail delivered the way it’s supposed to be.
Go here for great service!

DIRTY & SLOW LINES
This place needs some TLC. Its obvious the manager there is on auto pilot. Very very dirty inside. Obvious easy things to fix too. So sad.
Lines move at a glacial pace. Even when line is out the door the employees still take their sweet time. How about a little bit of immediacy and pick up the pace a little?

Dad service!!! I just order one jacket from Abercrombie and they never deliver to my place, they say the box is huge!!! And very rude!!! I’m like what do you mean it’s huge!!! So I have to go to post office and pack up!!! Also «deliver» means they will deliver to my place!!! It’s not I go to the post office pick up by myself!!!

Wow, the service is terrible. Every time I order a package, they never somehow make it to my door. Even when I am home the entire day, I get a message saying that they «attempted to deliver but could not leave package unattended». And it makes no sense, because they never even knock on the door, and I don’t even see the pink slips anymore! I am starting to believe that they don’t even leave the post office.
When I am shopping online, I swear there are times I do not even by an item because it will be delivered by USPS and its too much of a hassle sometimes to track a package down. That is how bad it is.

It’s the holidays and the long lines have begun but I must admit that the postal clerk moved the lines along and were pleasant. Happy festivus!

This is the best and most friendliest experience I have ever had at a post office.
Quick & easy shipping service as it should be. Everything at this branch is organized along with Friendly staff.
Customer service help while you wait in line, and pens available at the counter.

Worst customer service ever. They never give you enough time to let you come down stairs to pick up your package. I stayed home all day 2ce and they said I was not home… Even when I buzzed them in… Had to walk in-​in person after staying home all effing day to get my package delivered (actually scheduled it) just for them to NEVER show…
Never ordering anything through them again. TERRIBLE.