US Post Office

I just wanted to give a quick shout out to Luis Colon who works at this location! Normally, trekking to the post office is a dreaded task because the employees seem like the hate their lives and its a miserable atmosphere. However, my trip there yesterday on my lunch break was quite pleasant because of Luis. Nothing extraordinary, but he simply took the time to smile when I walked up to the counter, ask how I was, and told me to have a great afternoon. I know right — basic and nice suggestions! It’s a rare thing at USPS, so it was much appreciated.

Holy Macaroni
This review is as much about this location and my experience there, as it is about mental health stigma and the infamous Emotional Support Animal.
I went into this spacious center, there may have been another person inside but it was slow. When a line of 3 or so people did form it moved quickly. Great! I asked for a paper and was given a sheet no charge, how nice. The lady was so nice. I am old style, so I wrote two quick letters to accompany my shipment. While I waited there was no issue. I had my dog on a leash, close to me, stepping on the leash to reduce her wander area.
As I am folding the letter and heading to the counter a man across one of the windows announces that I cannot be there with the dog. I walk to the window. Apologize. I tell her that my dog, she’s an emotional support animal and I saw no sign outside. I tell her I have anxiety. I murmur these words out of well, Anxiety! I have a letter from my therapist but did not think it necessary to carry into the USPS as there were no signs outside.
The lady tells me she will get in trouble because they are being watched through the camera and they received a call about it. She motions me to hurry up and send my stuff. I apologize and thank her.
As I am telling her I have two separate shipments, the man on the next two windows down continues to blurt out that I have to leave my dog at home next time, still from the window or two down. No need to see my face, I suppose. The lady starts to become more nervous. She tells me I am taking too long and that I have to leave and keep my dog at home. She goes on about how she will get in trouble. You would think she’s likely to get fired. I grew very upset at this point but held back my emotions and talked as calmly as possible to not burst out in anxiety attack mode.
I let her know I understood her situation and left, gulping down the tears dying to burst out.
What is terrible is that if you have a mental health issue it is very stigmatizing to admit it in public, let alone show proof. Compounded with the fact that a mental health issue is not seen as a disability and an Emotional support animal is seen by some as a joke. There are people who have taken advantage of the system but what is painful is that the ones who end up being shamed are those of us who truly suffer from some debilitating issues that are so real they send us flying to the ER.
It leaves me is a difficult situation. Yes I have an issue that according to their vague sign in a framed sheet of paper (of which I took a photo) I could fit into the;
«Dogs and other animals (except those used to assist persons with disabilities) must not be brought onto Postal Service Property for other than official Purposes.»
Because of my said disability I cannot easily fight for my right to have her with me. Its like asking a person with a hurt leg to sprint in order to gain the right to sit somewhere. This may be an over exaggeration but it’s an example to put a visual in our head.
I don’t blame the lady at the window, she’s a worker for the USPS a place that does not have the best reputation business wise. She cant change the system. The guy on the other window could have been more polite about the whole thing but hey, we are human.
The issue is much Bigger-​Picture than this location.
We cannot fix the Big Issue, alone and quickly.
I accept it.
But we must start some where.
However small possible it may be.
How about we start with walking over to the window down, look at someone in the face and strictly but politely inform them of a business regulation. Please inform my ignorant ways, Sir.

USPS has done a lot of work recently to bring mail delivery into the 21^st century (better late than never) as you can now search for mail options online and have mail supplies delivered to you. However, there is one woman there (name tag says Thompson) who is unbelievably rude most of the time. If she’s in a good mood, she’s merely passive aggressive. I live right around the corner so I go here often but I go out of my way to avoid her.
Today Thompson finished with a customer, then turned around to go to the back office for a minute. A Chinese woman made her way to her counter and when Thompson came back the woman asked her if her box was ready to be shipped and Thompson did not even look at the woman’s package, immediately raised her voice and said «put the label on it then put it over there!». The woman — who had a slight accent — asked again if she could look at it and Thompson replied in a pedantic tone «I-​ALREADY-​TOLD-​YOU, PUT-​IT-​OVER-​THERE! Now please get out of the way so I can help another customer». The woman mumbled something about how she was just asking a question and Thompson countered with «I didn’t even call you to my window, you were just standing here!». It was pretty evident that Thompson was in a bad mood from the beginning merely because the woman had went up to her counter while Thompson stepped away which is incredibly childish and immature. Plus, by the nature of her pedantic tone I felt that Thompson was extra rude because the woman was Chinese.
I’m sure there are some decent, hard working folks at the USPS. However, individuals like Thompson that are protected by the rigid structure of USPS are a powerful force that give ordinary people a negative impression of the entity as a whole. No customer of any business should be treated in that way for asking a simple question. And no employee has the right to attempt to intimidate and belittle customers who are simply going about their business. I would be embarrassed if Thompson were my employee, it’s a shame the USPS doesn’t feel the same.

Post office experiences are usually pretty miserable, but not so at this location. The folks that work here are polite, helpful, and efficient — some are even nice! Lines are short or non-​existent and tend to move quickly.

I would not recommend getting a p.o. box at this location. This location shares the same zip code with the larger Farley Post Office. So all packages are sent to Farley first, causing a delay in receiving packages — sometimes for more than a week. The problem is worsened by the usps online tracking system which often shows the package as delivered when in reality it’s just sitting in limbo at Farley. It’s really annoying the amount of times I’ve had to call to get my package moving again.

if you need to mail something important, never ever ever ever ever use the usps.

I’ve been here two times in the last 2 days. They are 2 blocks from where I live. I felt like I had to write this review because USPS’s are usually frustrating places you avoid at all costs.
This location is small, but so easy to work with. There has been about 4 – 6 people in line both times when I walked in. They had 4 people at the windows working, which was great because the line moved quickly! Also, they actually were very pleasant and helped me ship 6 huge moving boxes all the way back to Hawaii.
I highly recommend this location anyone looking to mail or ship anything in the area!

Legit one of the «best» experiences I’ve had at a post office… as much of an oxy moron as that is in NYC.
No lines at lunch.
Fast service.
Clean.
Pens.

I have always had decent service here considering most of the work I already do by myself. Aka seal my packages on my own, and then just drop off in the mail drop off box or pay for shipping at the cash register. However this morning I had placed a phone call asking if this location had any Dual use priority/​express boxes that could carry items such as golf clubs. It is listed on the usps website after all, but I would hate to make the trip out only to see they don’t have it. Anyway, the woman I spoke to said they had 3 left.
This cashier lady started giving me an attitude for no reason at all, and kept repeating «I don’t know what you’re talking about.» And coming up with various excuses that I was out of my mind, saying «We are not open at 8am» — to deny that I called the right office in the first place.
So I responded «Well I’ve been awake since 7am so it’s all the same. I know this is Greeley Square. I definitely spoke to someone so if you don’t even know what I’m talking about, isn’t it your responsibility to help me as the customer?» (Ok so maybe i didn’t word that so eloquently, but something like that.)
She turns to the male cashier next to her and is all «I don’t know what she’s talking about. Do you know what she’s talking about?»
I couldn’t hear his response well but he didn’t seem at all eager to help out either.
Finally, this woman, Mel appears and she’s carrying up a box. Mel was nice and showed me the two options and how I could fold the box for different services. She slightly alleviated my frustration because at least she wasn’t rude.
The cashier turns to me and goes «NEXT TIME, GET A NAME!» still huffing and puffing.
I just found this entire experience so unprofessional. Seriously, you work here. You would think that usps workers know how their one office works and it was quite obvious the different departments do not communicate well at all. I wish I had gotten her name, but she was working at 12pm closest to the mail drop box. About 5’7″ average built African woman.
USPS, start screening people better. People like her make your entire company look BAD.
Thank you. Sincerely, a not so impressed, slightly offended, aggravated customer.

This post office is one of the newest post offices in NYC, this post office was once located on 31^st street but moved to this new location for some reason.
This post office location is brand spiking new but a bit out of my way.
I do like coming in and being able to ship my Packages quietly, in very rare occasions this post office gets packed but for the most part it is peaceful and quite.
The best part about this post office is that they have a special door designated just for pre-​paid packages which is a plus for me since you don’t have to wait in line just to drop of any of your pre-​paid packages.
Im a fan of this post office location, just wish they didn’t move to this location because now I have to walk a few blocks.

One of the better post offices I have been to. Dare I say it but surprisingly I have to give the USPS a thumbs up review!
Clerk was super helpful and I was in and out in minutes. Clean station, bright, and still looks fairly new. Open Monday to Friday 9am — 5pm. Closed on weekends.
Even with a line of people in front of me they kept it moving fairly quick. Small branch that does the job right and close to my office. Win!

Wednesday 10:22AM
Greeley Station, Chelsea– Flatiron
New York, NY 2014
Postal clerks appear robotic and generally disgruntled. I arrived walking through the ropes in hopes to be second in line to wait fifteen agonizing minutes to be served. Suddenly a woman out of nowhere blurted out (not standing properly in line between the ropes) coarsely stated «I’m next!» as she purposely wanted that clerk to serve her specifically in Spanish. Ergo, I had to go back to the start waiting for another fifteen minutes with only three clerks on duty. Standing there I felt very dizzy carrying a 5 lb. box that I nearly fainted onto the ground as it was hot and the air was not circulating sufficiently. I had to return a item purchased online from Forever 21 due to sizing issue.
USPS: «How fast do you want it to get there?»
Me: What are the options? What is the difference between the speed?
USPS: «HOW FAST DO YOU WANT IT TO GET THERE??? DO YOU WANT IT TO GET THERE NEXT WEEK!!!» in a very abrasive and coarsely tone
Me: Next week is fine.
USPS: «Do you want it insured?»
Me: How much can I insure it?
USPS: «WHAT IS THE ITEM WORTH?» in a very vulgar tone
Me: About $ 18.00, no I decline the insurance.
Whoa, such abrasive tonal attitude! A booklet of Harry Potter stamps was on the counter… Accio Harry Potter stamps! I’m a proud Philatelic and also a huge Harry Potter fan which, of course, I purchased the Harry Potter First Class Forever stamps.

Nice post office, but Actually between 5^th Ave & Madison Ave!!! Would have gone to a closer location to where I was if this was made clear on the address info!

Wednesday 9am
I’ve walked by this place plenty of times and always see a line before it opens. When I finally went in to ship something and there was barely anyone on line. The clerk was helpful with my questions on mailing my package.
The place looked new and very clean.

There are always people lining up outside before the post office opens. I was greeted by the person who opened the door and finished mailing everything in less than two minutes. Definitely way less creepy looking than its former location.