US Post Office

If you not happy doing your job quite please
Stop yelling at people miss Headley. J
People need something just help them because you get paid for that be nice be professional
You don’t have the right to school anybody.

There’s a place called Hell. It is also called The Manhattanville US Post Office.
Obviously not by choice, I had to come to this location to pick up a package. Don’t even get me started on how we got here in the first place. ‘Missed delivery’ when I was home all day? Didn’t even attempt to deliver again… So they sent it straight to HELL (Manhattanville US post office)
When I entered the gates of hell, the LINE. Oh my god. Everyone with their orange slips just standing there pissed off. I’m all like «patience is a virtue». I’ll be positive. I stand in this line for 20 minutes. Because there is only ONE WORKER to help all of us, and she’s literally moving at a snails pace. When I finally get to the window, I give her my slip, ID and she goes to fetch my package. I’m like THANK THE LORD because I’ve already waited long enough for my Amazon prime package. She takes 10mins, slowly maneuvering around the fiery pits of hell, the line gets longer, and I keep apologizing for the line being at a standstill. She finally comes back and this is our conversation:
Devil: idk dunno where it is
Me: what do you mean
D: idk
M: so… It should be here.
D: well it’s not
M: well can we file a lost claim or what
D: we have your phone number so we’ll call you whenever we find it
M: k.
She might as well said «sorry not sorry» because she didn’t apologize once for the inconvenience caused and how long it took to wait in that demon line.
At this point I wonder what I did in my past life to deserve this. I just really wanted my Anastasia eyebrow powder I bought on Amazon. My color is out at Sephora stores EVERYWHERE. I go home, defeated. I start cooking lunch. Lemon butter chicken. Cause I DESERVE it after my visit to hell. I’m about to put more butter in the skillet when I get a phone call with no caller ID. I’m not picking that up. What a freak. They leave a voice message:
«Hi Mr or Mrs ********. This is hell (Manhattanville US Post Office) calling. We found your package. So come back to get it. Window 11.»
SERIOUSLY?!? So I stop my cooking because at this point if I don’t go back now I’m NEVER getting my package. Walk back to the gates of hell. No, they didn’t let me skip the line so I had to WAIT AGAIN. IN LINE. When I finally get to the window, give them my slip, she retrieves my package. LOL. It could’ve fit in my mailbox but sure, here I am.
I would’ve given 0 stars, but hell had really good air conditioning so +1 star.

I have been to numerous post offices all around the state and other states and this one has made it on the crap list. Hell, most of them have… Anyways…
I live in a residence with a security guard who checks in the package. What I don’t understand is why my package says «Delivery Attempted» (Monday) on the website. I haven’t even received a slip for my package so I can pick it up. The next day (Tuesday) I went online and scheduled a redelivery. The next day (Wednesday) it says «Delivery Attempted» on the website again, but the time stamp says 11:30 pm. Now, I have received a message from Amazon stating that there was a delay. So I decide to go to the post office, because I needed my textbook and I was getting tired of the delays.
(Thursday) I walk into the post office and its complete pandemonium. Trash was on the floor; there were three different lines with only one of the lines labeled. So I had no idea where to start. I wait on line for 20 minutes and a worker comes around and announces that I must have a slip. I try to explain my situation to why I don’t have a slip and she proceeded to tell me that I needed to go to the machine and print out a receipt. The machine doesn’t have any directions on how I can obtain a receipt so I call the worker back and she walked me through the process. I was lucky that no one got on the line, so I got the same spot I was in. I stayed on line an extra 30 minutes while another customer yells at the worker for the post office for losing his package. Finally, it was my turn.
When I got to the widow I saw other’s personal information (name, address, phone #), packages, and mail scattered on the desk and back table. I was utterly appalled! That stuff is supposed to be confidential! The lady searched for my package for a full fifteen minutes and then blamed me when she couldn’t find it. Her words were, «You should have told me the full story about your package». When I first walked to the window I told her that I haven’t received my package and I scheduled a redelivery. I mean shouldn’t it also be in the system? At this point, I was pissed and trying to bite my tongue. She eventually came back and said that my package couldn’t be found. She gave me the number to file a claim.

40mn for a pack. Worst office I’ve ever been. Very slow employees, bad organisation. I advise you to go to another place if possible.

Horrible ! Supervisor is ghetto and rude ! Didn’t care to hear me ! Pushed me away ! The US government needs to shut this place down ! They are rude ! Not helpful ! Unorganized ! I wish I can do more to report this place

I swear i’m in the «Neverending Story» with this location. The level of incompetence and sheer lackadaisicalness, makes me sick to my stomach (and livid beyond a description with words) Smh. This situation is illogical. On 03/​09, there was no delivery attempt. The package didn’t fit in the mailbox with my other one, so they wrote a pink slip. They DID NOT ring the intercom bell to tell me to come down. I was home all day. So, I schedule a redelivery for ⁰³⁄₁₀. Who would schedule a redelivery and not be home, or have someone else there to accept the package? That doesn’t make since. I was home. I heard the phone ring in a manner that indicates it’s the downstairs intercom. They hung up after 2 rings. Not only was I not given enough time to get to the phone, they didn’t even let the answering machine come on so they could identify themselves. How the heck am I supposed to know it’s the postal person, when people call random apartments just to be let in? So they were clearly dodging their job responsibility… AGAIN. I am exhausted from the b.s. Every once and a while, it’s like they just want to mess with people. I can’t account for any other customer’s experience, but this is mines. Things go good for a while… then the unnecessary trouble begins (usually when my normal mail lady, who does her job, isn’t in). I do not understand. This package is VERY important. I am beyond frustrated. This is my first complaint of the year, and unfortunately I’m sure it won’t be my last.
UPDATE as of today: I called my local post office directly, to speak to my connect early this morning. Yes, it’s so bad that I have someone higher up on speed dial. I had her personal contact number at one point, but I switched phones. I told you it was THAT BAD. Anyway, the woman who answered the phone was very nice. She proceeded to put me on hold, to get my connect, I assumed. All of a sudden, my other line is being called. It’s another post office phone extension calling me. I pick up because… who wouldn’t in this situation? Some old, burly, rude, imbecile of a man identifies himself. Then he proceeds to tell me that they «tried to deliver the package twice and they are not doing it again» and «you have to come pick it up now». Excuse me? come again? I am not the one at fault. It’s the two (there were different hand writings on the pick slips), lazy, incompetent carriers who are in the wrong. You give mf’s an inch, and they start ice staking. Reprimand them! This is the problem. They can do what they want, when they want, with being held accountable. I explain to him that no attempt was made the first time, and the second time… they basically skirted around their job with a half a$$ attempt. He then says «I don’t know what happened, but we’re not delivering it again». I’m not here for it and they pissed me off beyond repair now. He then says, either I get it or the package will be returned to sender. I hung up the phone at this point, because I was about about to go in on him. I’d rather the worse thing you could say about me is that I ended the call, instead of I cursed you out. You REALLY want me to come down there? First of all, why should I go out of my way, when I held up my part of the situation as a customer. I WAS HOME and READILY AVAILABLE for the delivery. I swear I hate stupid people. Then you have the nerve to try to back me into a corner, when I did nothing wrong? FOH. I am so through with idiots. Besides the less than handful amount of people that are helpful and do their job (thank you, you are more than appreciated), everyone else does the less amount of work for a paycheck. That man should be FIRED for the way his ratchet behind spoke to me. Unprofessional is the tip of the iceberg. My issues with this post office spans years. I’m 1,000,000% sure that if it closed down for good… the community would rejoice, like Emerald City did, when the Wicked Witch was killed in The Oz.

Primarily use this post office for package pick-​ups & drop-​offs. This post office also services my street address for some Amazon Prime deliveries.
Despite all the nasty reviews this place gets, I have never had an issue, or come face-​to-​face with too long of a queue when I’ve gone here (right as it opens). The attendants at the pick-​up window are nice (make their lives easier and sign your slip & have your ID out!).
My mailperson is really nice and always rings the right doorbell (and waits too!) and always leaves peach slips. The mailperson who deals with the Amazon deliveries, also nice, delivers packages pretty late.
I’m typically the first person to write a nasty remark about people hating their service jobs, but think about all the a-​holes the people here have to deal with before being an a-​hole to them.
If you get a peach slip in this hood (10 027) and are not able to schedule a redelivery on-​line, call 800-​ASK-​USPS – you’ll get a human via a callback after going through the prompts. The confirmation # can be checked on-​line immediately after the call. They can typically redeliver the next day (I usually get mine the same day!), so if you’re pressed for your parcel, go wait.
:)

When I had a post office box here in 1996 the place always had long lines all the time. I’m physically disabled widow and standing in line was long ! They do need a designated window and chairs for the elderly and disabled ! The staff was rude very rude. An all around improvement is desperately needed asap ! The elderly and disabled cannot stand and wait for hours to be serviced ! Where is the respect and consideration at? It’s totally unacceptable and unbelievable that this type of treatment is still going on ! I’m appalled ! Changes need to be made immediately ! So many elderly and disabled people with their caregivers are made to waste time in long lines. There has to be an immediate change done. The amount of time wasted standing in a long especially on a cold day is totally ridiculous and unacceptable ! They deserve no stars at all !!!

This post office is large, clean and has multiple kiosks that actually work. It was definitely a big improvement over the crowded, dirty, and non functional Staples closer to my work. Met all my post office needs as well as can be expected!

On star simply because it’s here. I’m standing on a long line for pick-​up. There is only one window for pick-​up. Retail service windows are empty, they have 8 of them. This has got to be the poorest run P.O. in the U.S. Postal system. Who cares about proper service for Harlem residents? Apparently not the P.O.

A staff most incompetent, lazy, and entitled to their laziness. I have now reported this to the USPS Corporate Office. Mr. DePalma the «supervisor» is routinely absconding, that would explain the attitudes and general atmosphere. Oh and don’t you dare interrupt the gossip behind the window even though long lines get longer. This caricature of a post office belongs in some movie. No one’s here to do any work.
U.S. Postal Service Corporate Office Address:
United States Postal Service
475 L’Enfant Plaza SW
Washington, DC 20 260
Contact U.S. Postal Service
Phone Number: (202) 268‑2500
Fax Number: (202) 268‑4860
Executives:
CEO: Patrick R. Donahoe
COO: Megan J. Brennan

I have been on the phone with this location for over 45 minutes. No one has been able to help me. This is NOT the first time I have been unable to get a package delivered, and this is simply unacceptable. I have received missed package notices several times and scheduled redeliveries by leaving the slip filled out with my signature, and no one will leave my package. If there isn’t something illegal going on at this location as other reviewers have stated, I would be surprised.

Skip this post it’s really not worth anytime of your day. Gopost is usually out of order!

Best part of this post office are the kiosks where you can print your own shipping label, so you don’t have to deal with the horrible, incompetent, lazy, nasty employees.

The area post offices are being looked at by a council member after many complaints. Call and make your complaint ASAP: Mark Levine, 212−928−6814.
Please do report all «missing» mail here:
It helps if you have the tracking information but if not — do it anyway.
Stealing mail is a felony and misdelivering to someone who keeps said mail is aiding in mail theft — also a felony.
People absolutely must take action about this post office, and now.
Report every single stolen package — because that IS what it is. Workers at this post office branch are stealing other people’s mail and falsifying records to indicate delivery.
Do not report to this post office directly.
The neighborhood deserves better than these losers and criminals.

Lents, pas sympas, inefficaces, que demander de pire?

I had a bit of a shipping error and spoke to the supervisor. He was extremely polite and handled it much better than I expected. I’m shocked I’m even saying this, but the customer service I was provided was excellent!

Huge post office equipped with a lot of empty windows and very few and slow employees. They really need to hire more staff members to avoid the long lines. There is no reason why customers have to wait on line for 10+ minutes to pick up mail or to mail letters and packages!

If you think Congress can’t get anything done, then you haven’t been to this post office. I’ve been to many and this is the worst there is. Losing packages, understaffed, rude and horrible.
If you have to come here go between 8:30 am and 9:30 am for package pick up.

Despite its lack of staff, messy counters and confusing windows, this is not the worst post office in New York, and that’s a compliment.
It gets an extra star for having lines and somewhat friendly employees.

I only come here when I have to pick up a parcel. There is always a long line that moves slowly. I’ve been to many different post offices and I find this one continuously understaffed.
Fyi-​For some reasons random fights breakout in here in the afternoon.
I wish I could rate this place higher because I like the folks that deliver my mail and some of the staff at this location but the inefficiency cannot be overlooked.