Upwardly Global

Noble mission but the customer service is poor and the team really could do with some training.
When I first applied, they refused to work with me because I did not have my Green Card yet despite having a valid Employment Authorization Card. It is worth noting that the I-​9 on Work Authorization have a very clear ANTIDlSCRlMlNATl0N NOTICE, «lt is illegal to discriminate against work-​authorized individuals. Employers CANNOT specify which document (s) they will accept from au employee. The refusal to hire an individual because the documents have a future expiration date may also constitute illegal discrimination.» That said, I complied with the direction that I must wait until my Green Card arrives.
When the Green Card arrived, I got in touch with them to restart the process. I was redirected to different people including one lady who was on maternity leave. The final person I spoke to was categorical in clarifying that they are «not into staffing but that they are an NGO that helps professional immigrants integrate into the US.» Going by the content on their website, one wonders is this a rose by any other name?
Bottom line, the customer service is really bad and needs improvement. The work you do seems important so at least treat your candidates with the respect they deserve as opposed to behaving as though you are doing them a huge favor.