Unleashed by Petco

It’s not bad. Staffs are nice. But a lot of goods here you can buy the same thing online for cheaper price. Dog training, they just use the front lobby area which is pretty small if you have a medium or larger dog. Also if you have a dog that is more difficult to train it is better to seek other trainer else where. Due to insurance issue they are not allowed to touch your dog~~

There’s no shortage of «high end» pet supply stores on the Upper West Side, where everyone you pass on the street seems to have a young child, a dog or both. What sets Unleashed apart is its excellent staff. Petco’s concept is already strong: cram a large assortment of better foods, treats, toys and accessories into a rather small space and make sure there are enough employees on the floor to provide personal attention. This location even has a vet scale available to the public, which is a very clever way of getting you in to the store, and reinforces the notion that Petco prioritizes the health of your pets (most pets are overfed the expensive high calorie foods they sell here). Their selection of raw and refrigerated foods is particularly impressive given the space available.
While prices are not competitive with Amazon or Chewy they often have exclusive promotions for their rewards club members that are not available elsewhere. And $ 5 back for each $ 100 spent is pretty generous. Other places I shop require $ 300 spent for $ 10 back.
When I was shopping for winter clothing the other day the person who cashed me out offered to check stock and call me back when the store wasn’t so busy. I heard from her a couple of hours later and while what I was looking for wasn’t available, she offered to hold a couple of sweaters aside for me when the next shipment came in. I really don’t expect that level of service and when I find it I like to reward it with more business.
If you are only familiar with Petco’s «big box» stores you should stop into an Unleashed. You’ll be pleasantly surprised. Recommended.

First time here with our new rescue German Shepherd Dog. The store was small so I was hesitant on their selection, but they have a surprising amount and variety of inventory for the size!
Kendra helped me look for some new supplies for our dog. She was extremely pleasant to talk to and was also very knowledgeable on dog-​related questions. She showed a genuine interest in the well-​being of our dog and I trusted her judgement.
They also allowed me to stack Petco coupons I got from the adoption event (Adoptapalooza) so the price was great.

I love this location. People are always friendly and very helpful. I especially like Lukas! Very patient and answers all the questions I have.
Products are a bit pricy but my puppy loves their treats (the alligator ones):)
Definitely will be back soon with my puppy.

At one point I was visiting this store on a weekly basis. I found the products a bit expensive compared to online, but the staff was (usually) friendly and it was only a couple of blocks from my office — a great excuse to spoil my dog and cats on my lunch break.
All this changed after making the mistake of purchasing (what I consider) poisonous dog food from this location. Now I totally understand that this isn’t exactly Pet Co’s fault… it’s not like they purposely tried to make my dog sick, but it was the flippant reaction that came from two of the associates working here that upset me.
I explained to these two Unleashed associates that a bag of dog food purchased here caused my dog to become extremely ill and that I had just spent the morning with her veterinarian, who also believed her symptoms were likely due to this bag of food. After asking if I could return the rather expensive poison, instead of an empathetic response, I received an eye roll and, «yea, AS LONG as the bag is at least half full.» The second associate (after his insensitive eye roll) asked me to point out which food caused her illness, and after doing so, then proceeded to tell me what wonderful food it was and that my veterinarian knew nothing about dog nutrition, that clearly I was to blame because my dog wasn’t eating what he considered a «premium» diet prior to me switching over to the poison food. He then tried to up-​sell me a raw dog food diet.
I’m sorry, but even if you don’t believe the customer (or the opinion of a licensed veterinarian) don’t try to BLAME the customer, especially after that customer just spent the entire morning at an animal hospital with her sick dog.

Eh. not a fan of this place. I’ve been to many different pet stores over the past year. I do a lot of ordering online as well– where prices seem to be a bit more reasonable. If I’m going into a pet store, I expect helpful friendly customer service and want to speak to someone about the products.
Went in here last week to get an e-​collar cone. Asked the salesperson to show me where they were. both sales people were very unfriendly and uninviting. I had a lot of questions, and both girls just stood there talking to each other. Not one came up to me (in the 30 mins) and asked if I needed any help. Checkout process was the same.
Went back a week later to return the dog socks that I had bought, and same thing. The sales people/​cashiers just seem unfriendly and full of attitude.
Will not go back to this store.

The people in here are so nice and friendly. I’ve had bad experiences in other Petco’s, but this place made up for those.

Never went back to this place. But I hear the manager was fired. I now order my
Dog food online. A lot cheaper and don’t have to deal with idiots.

I usually go to the Unleashed near City Hall. Great selection, and excellent values when using the Petco card. The staff is friendly and helpful. I’m a repeat customer. If you’re looking for fish, reptiles supplies go to the regular Petco. Unleashed is mainly cat and dog oriented.

This place rocked!!! I never see. A pet supply shop so clean and well maintained. Very friendly staff and everyone said hello to my pup and I. There was good deals and lots of cool holiday stuff to get the pup in the spirit. My dog spent a good time playing with other dogs and the staff while we were shopping.
There was also street parking if you come in the evening and circle once or twice.

I have to update as the store is all but useless to me now. Since they opened, they have systematically stopped carrying every thing I need! The folks are still nice and helpful but that matters not when I don’t want anything in there! Except cat litter in a pinch. I now run around the city to get my finnicky dog’s (not a typo; I mean dog) treats. I don’t get it. Even when they first opened they had a scale and a doggie water fountain. Very smart. What dog owner wouldn’t love (and therefore patronize heavily) a store where they could check on their dog’s weight? Well, they took them out within the first year. I don’t get it at all.

The staff here is always very helpful in making recommendations for my dog. I’ve been to other Petcos where the staff is not as friendly and courteous, so when I’m in this neighborhood, I try to stop by here! They also have adoption events often on the weekends and I love meeting the cute puppies! :)

My puppy Roxie is an adorable fluffy handful. I started going to Unleashed for Puppy Playgroup (and of course never walked out of there without some kind of treat or toy for my baby). I was so impressed with Ana (our trainer) that I signed up for Puppy 2 classes — I had hired a private trainer when I first got her, so some of the basics were already done. Roxie loves Ana and probably listens to her more than me, but the most important part is that Ana has trained me as well. I haven’t had a dog in years and forgot that sometimes you have to teach them. Roxie is smart, but she’s just a baby — and with Ana’s help is really learning quickly. As for the store, I’ve found their pricing to be quite fair for quality product and they have a great selection of treats and toys. The staff is wonderful and both my puppy and I enjoy going there (alot!).

Fancy.
That’s what this place is in relation to the other Petcos and why not? It’s on the UES with people who can afford to have huge ass dogs in their little apartments. I digress.
It’s a great place to go to right after school, since it’s a block away from Hunter. They have a smaller selection of cat food, but it’s still good. They really pack things in the small space. It does seem more catered to dogs, but it’s still better than your average pet food store.
The staff is always friendly and they price match!

Yikes! The management is indifferent and downright rude (even by NYC standards!) and the sales staff all seem to suffer from brain damage.

I woke up today to find Milton, my 11-​year-​old mini schnauzer, basically chewing off the hair on one of his hind legs due to a random rash. Obviously it’s nearly impossible to tell a dog to stop chewing on an itchy spot so it can heal, so I decided it was time to get a cone of shame.
I called ahead to see if they had any «cones of shame» in stock before I went down there with my dog. The staff on the phone was very courteous and nice and she let me know about the different products they had in stock.
Happy that they had a few different options, I saddled up my dog and took him into the store. I got there and Sarah was so helpful, kind and knowledgeable! I showed her Milton’s rash and she helped me pick out some appropriate ointment for it and alerted me to something (Milton possibly having allergies) that my own vet wrote off as simply being a symptom of old age. She also recommended a holistic treatment for allergies, which I ended up getting too to see if it helps him at all.
So thank you so much Sarah!!! I will be coming back here more frequently to shop for my dogs!

I love this pet store!
We’ve been coming here so many times for our puppy, and the entire staff not only knows him and us, but they are just super friendly and helpful all the time!
We’ve taken Puppy I classes here, and I’d recommend taking them here because hardly anyone else signs up, so you get private/​semi-​private lessons for a great price. There’s also free puppy playtimes a couple times a week, and random free seminars, from potty training to loose leash walking. They also have events here that we just found out about, from luaus to fro-​yo socials. Yumm!
We also came here to get some low cost vaccination shots through I Luv My Pet. We were able to give our puppy Bordatella, Parvo and the Rabies shot for about $ 52. That’s less than a normal vet visit alone!
Oh, and the items in the store are good, we usually buy things on clearance. We got one of those casino toys that were once $ 50 for $ 12. Sweeet.

I’d say on first glance this store doesn’t earn 5 stars, but considering how many times we’ve been here in the past month since we’ve gotten our Jack Russell Chihuahua mix, this place easily earns my 5 stars.
Sure the store is a bit small, but they have pretty much everything I need.
We signed up for puppy classes at $ 110 and it’s quite the bargain because nobody else signed up with us so we have private 1 on 1 lessons.
All of the workers are super friendly and helpful. It must have something to do with pet owners being happier than the rest of the population. Even when no other dogs show up for the weekly FREE puppy playtime, the staff are more than happy to keep our little guy occupied and entertained. (They have puppy playtime multiple times of the week, but the schedule isn’t online).

I love this place because the staff are not just very well-​informed but very informative, and also extremely helpful. Although I’d prefer to have a local pet store that is owned and operated by someone’s grandmother and/​or grandfather, unfortunately, that’s just not an option for me. You’ve gotta do what you’ve gotta do, and it’s an understatement to say that you could do far worse than this place.
They don’t sell Orijen (the best dog food I’ve ever come across and the only thing I ever plan on feeding my beloved pooch, God willing) but it was explained to me in a very friendly manner precisely why this is not at all possible: this company is really large, but the food company is really small. Yep, got it, no big deal. However, they have basically everything else. Not everything in the world, but basically a «best hits parade» of pretty much anything anybody could want.

I’d say the staff here is friendly and really willing to help. You can tell they all like animals, too. Checking out is a breeze.
The food here — at least the Wellness cat food — is cheaper than at the Petco on Columbus, I noticed.